So beyond annoyed and frustrated at this point. I mentioned in a previous post that I purchased a card, and it had been either stolen or lost right before it was delivered to me. I opened a case with USPS, which got no where. They must have reviewed the case for 5 minutes, saw the tracking number and ended their investigation.
I then opened a case with eBay last week regarding the missing card, and asked for my money back. Today, they found the case in favor of the seller. I immediately called eBay CS, who then proceeded to tell me that it is my responsibility to instruct the seller how to send my item (I was not offered signature confirmation, or any other service. I wasn't even supplied a tracking number without me asking for it). That really annoyed me. In any other business, if a buyer has paid for an item and there are circumstances that do not allow the buyer to receive an item that they paid for, there shouldn't be a shred of doubt to say that the buyer should at the very least receive a refund of the purchase. It is baffling to me how eBay defended the seller on this one. Again, I think they reviewed the case for 5 minutes, saw the item had been "delivered" according to the tracking number, and ruled in their case. The whole thing is bull****.
Upon eBay's recommendation, I filled out an IC3, which is essentially a form where the FBI, or a service partnered with the FBI will investigate. I was then told 3 times that if I use this "one-time courtesy" to get my money back, then I will not be protected in the future if a similar event were to happen. Also bull****.
If I didn't have the rely on eBay for buying cards, I would totally stop using them. Such unprofessionalism and lack for customer service is appauling. I even asked for them to credit me eBay bucks, since I know I will be buying from eBay in the future.
We'll see how this one turns out. Anyone else have a ridiculous eBay story to share?