COMC Lost Shipment

ozzy said:

I know as a seller on EBay if my package does not arrive to the hands of the buyer, I as the seller am responsible. Am I just SOL? Has any other COMC users experienced this customer service? Thanks

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rsmath said:

This is COMC, not ebay. They are free to set whatever policy they want to set about lost shipments and if you don't like their terms/conditions of sale, you can choose not to do business with them if you like.

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ozzy said:

I took advantage of the COMC Black Friday shipping special and it looks like the cards were lost in the mail. I contacted COMC and they just said go talk to the post office. I know as a seller on EBay if my package does not arrive to the hands of the buyer, I as the seller am responsible. Am I just SOL? Has any other COMC users experienced this customer service? Thanks

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Moe@COMC said:

Let me respond to this - once the package leaves our warehouse, it is (physically and figuratively) out of our hands. We have no control over what the USPS does with it. And, it's been our experience that the individual customer gets a better response from the USPS than we do - they know we don't have the resources to follow up on every request, so they let things slide. However, an individual customer like you has a better chance of getting results from them - that's why we make the suggestion.

If the order ends up disappearing or being lost, all you need to do is let us know and we'll process a refund for you. It's not that hard, and there's no reason to get defensive about it. When we say we're the safe and easy way to buy and sell cards online, we stand by that - it's not just something we put on the website, it's what Tim (and everyone who works for him) lives by, everyday.

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ozzy said:

Thanks for your response. The tracking number COMC provided states an estimated delivery date of December 4. How long should I wait before considering it lost? Thanks for your help.

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ozzy said:

Thanks for your response. The tracking number COMC provided states an estimated delivery date of December 4. How long should I wait before considering it lost? Thanks for your help.

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