Epic reply failure by UD Customer Service

1. They got my name wrong even though it is in my sig at the bottom.
2. Give me another 6 - 8 week delay even though its been over 2 years, classic customer service right there.


Dear Justin,


We have contacted our redemption manager to expedite your claim. Please allow six to eight weeks for your replacement.



We apologize for any inconvenience.


Thank you,

Upper Deck Customer Care
UpperDeckStore.com

T 800.873.7332 F 760.929.3512

[email protected]

Upper Deck Co- 2251 Rutherford Rd. Carlsbad, CA 92008

From: Jason.Jacobs
Sent: Friday, March 09, 2012 8:14 AM
To: Time2Swap
Subject: Replacement overdue by 2 years!!!!!!!!

Hi I requested a replacement over 1 year ago and redeemed the redemption 2 years ago. Please let me know when I can expect a replacement item.
Thanks

Redemption Code RMJXPE9KS
Date Received 3/1/2010
Description ROBIN YOUNT / RYAN BRAUN 2009 BASEBALL ULTIMATE COLLECTION ULTIMATE DUAL SIGNATURES # ED TO 19 CD # UDS-17
Status Replacement Requested
Status Date 1/25/2011

Jason Jacobs
Sr. Food Scientist
Bio-Ingredients

I replaced that card June last year. Received a UD Masterpieces Derek Jeter Box Topper Auto. Good luck.

MMmm.... Food science.

A_Pharis said:

MMmm.... Food science.

Click to expand...

Just wanted everyone to know I am not responsible for the pink slime in your burgers.

Exposfan said:

I replaced that card June last year. Received a UD Masterpieces Derek Jeter Box Topper Auto. Good luck.

Click to expand...

If I get anything close to that now I will be very happy.

The response was obviously by a human, otherwise how did they get my name wrong.

Exposfan said:

I replaced that card June last year. Received a UD Masterpieces Derek Jeter Box Topper Auto. Good luck.

Click to expand...

What's funny about that is I believe iamjoecollector got a redemption for one of those Jeter box topper autos, and UD told him they couldn't fill it because it was expired.

Slette said:

Exposfan said:

I replaced that card June last year. Received a UD Masterpieces Derek Jeter Box Topper Auto. Good luck.

Click to expand...

What's funny about that is I believe iamjoecollector got a redemption for one of those Jeter box topper autos, and UD told him they couldn't fill it because it was expired.

Click to expand...

I'm pretty sure you're right. That's nuts.

I think by this point UD customer service department is two part-time people.

BTW, aren't "Bio-Ingredients" what most people would just call "Food?"

smapdi said:

I think by this point UD customer service department is two part-time people.

BTW, aren't "Bio-Ingredients" what most people would just call "Food?"

Click to expand...

The company I work for is mostly a food company. However the division I am in also makes a ton of products for the pharmecutical, pet food and fermentation industry which are mostly non food. So it was just easier to distinguish ourselves with the Bio Ingredients tag. Other divisions are Savory, Sweet Goods, Beverages etc.

morgoth said:

Exposfan said:

I replaced that card June last year. Received a UD Masterpieces Derek Jeter Box Topper Auto. Good luck.

Click to expand...

If I get anything close to that now I will be very happy.

The response was obviously by a human, otherwise how did they get my name wrong.

Click to expand...

I hate to say it but it's a common error. My coworkers somehow mess up my name all the time in emails.

Justin/Jason:
Are you familiar with Intellectual Ventures Lab? They were just featured on the beginning of Andrew Zimmern's Bizarre Foods Seattle show... I've never seen anyone drink a bagel before. Apparently the restaurant they work with offers a 24 course meal... if you like your peas separated into three distinct layer via centrifuge it may be just what you're looking for...
http://intellectualventureslab.com/?page_id=3471

My company is in the fermentation business... we sell 20 different strains of probiotics.

Screw emailing.

If it was me, and with that timeline, I'd call them EVERY SINGLE DAY until you get the person with the right IQ to end this debacle.

THANKS.... oh wait.

Moonlight Graham said:

Justin/Jason:
Are you familiar with Intellectual Ventures Lab? They were just featured on the beginning of Andrew Zimmern's Bizarre Foods Seattle show... I've never seen anyone drink a bagel before. Apparently the restaurant they work with offers a 24 course meal... if you like your peas separated into three distinct layer via centrifuge it may be just what you're looking for...
http://intellectualventureslab.com/?page_id=3471

My company is in the fermentation business... we sell 20 different strains of probiotics.

Click to expand...

No I have not seen that show very often even though I know it would be interesting to me. Sounds pretty cool to me, I have a couple of gnarly centerfuges I would like to try that out on.

As far as fermentation, we provide materials that go into the media stock for growing the bacteria or cells. I am sure our companies have crossed paths before. I am on the food side however but moonlight in fermentation whenever someone gets sick.