Ebay Problem, looking for some advice

ballerskrip · Aug 21, 2012

Ok, real long story short, I sold a card for $250, send with signature confirmation. I shipped to the address provided through paypal, and printed it through paypal.

The item was received on the 18th (saturday), BUT, it appears it was delivered to the wrong address, signed for by the wrong person. I have the confirmation, but again, it has the wrong address and name, and signature on it.

The buyer has already opened a paypal case, and is making accusations that I am trying to screw him over.

So I:

1. Opened a case with USPS, they are trying to figure out what happened

2. Responded professionally multiple times to the buyer, asking for patience and to let me try and figure out the situation.

3. Am curious if this buyer wrote the wrong information on the slip, just to screw me out of the card.

Any thoughts?

skrip

moxacaine · Aug 21, 2012

dont really have any advice but im sorry to hear about this. hopefully it gets rectified. I would make it clear in the paypal case what happened and that youve opened a case with the USPS. seems like a very impatient buyer. good luck

CollectorsCorner · Aug 21, 2012

So just signature confirmation?

Not $250 insurance that comes with signature confirmation?

Not real sure if that is the case. Maybe the wrong buyer will be returning it?

Pinbreaker · Aug 21, 2012

CollectorsCorner said:
So just signature confirmation?

Not $250 insurance that comes with signature confirmation?

Not real sure if that is the case. Maybe the wrong buyer will be returning it?

When you ship an item that is valued at $250, EBAY requires signature comfirmation whether you have insurance or not..

If you buy $250 worth of insurance, the person who the item was delivered to has to sign for it and it doesn't fill the requirement of EBAY..

moxacaine · Aug 21, 2012

did it give the address that signed for it? was it down the road from the buyer. i would tell them to walk down the street and ask their neighbor.

jbrown · Aug 21, 2012

moxacaine said:
did it give the address that signed for it? was it down the road from the buyer. i would tell them to walk down the street and ask their neighbor.

Took the words right out of my mouth.

cstmleather · Aug 21, 2012

Was it shipped to an apartment? I've had this pulled on me long ago. The landlord signs for the mail, buyers claims they never recieved it. Paypal will side with you if that's the case.

A_Pharis · Aug 21, 2012

If signature confirmation shows that the postal worker allowed for it to be signed for by the wrong person and the address that was not th eone listed - then you should be covered.

ballerskrip · Aug 21, 2012

Ok, no it wasn't an apartment. It was delivered to the wrong address, and truthfully I think the USPS screwed it up.

Ian Stewart · Aug 21, 2012

Can you Google Maps the address that it was delivered to? I'm pretty sure it's a felony to accept/open somebody else's mail, so I'd imagine a quick phone call could help you arrange the pickup.

HPC · Aug 21, 2012

Ian Stewart said:
Can you Google Maps the address that it was delivered to? I'm pretty sure it's a felony to accept/open somebody else's mail, so I'd imagine a quick phone call could help you arrange the pickup.

Good luck getting anyone to actually enforce that

ballerskrip · Aug 21, 2012

ian, good call. Am going to do that when I get home tonight

ballerskrip · Aug 21, 2012

So, Paypal claims that I SHOULD be covered. What is SHOULD?

Pine Tar · Aug 21, 2012

ballerskrip said:
So, Paypal claims that I SHOULD be covered. What is SHOULD?

:lol: Come on Matt you know the answer. They telling your all good now until you actually try and protect yourself.....you get screwed.

Musial Collector · Aug 21, 2012

If I had a package that the USPS delivered incorrectly, I would probably go talk to someone at the USPS and ask them how they would rectify the situation, but thats just me.

CatdaddysCards · Aug 21, 2012

Does no good. I had a Harper A&G auto that was shipped priority and insured with DC. Tracking says it was delivered. Sad part is that the time stamp is 2 hours after the other packages that were delivered that day. Haven't seen it, and that was July 27th. USPS denied the insurance claim yesterday, insisting it was delivered. May have been, just not to my house. I've talked to the USPS until I'm blue in the face. Pointless!

Sent from my HTC Hero S using Sports Cards by Freedom Card Board.com

nyc3 · Aug 21, 2012

ballerskrip said:
So, Paypal claims that I SHOULD be covered. What is SHOULD?

They mean should be as in if you followed all their steps which includes insurance. The only chance you have is its showing another address, but I have seen people lose cases and it was a different zip code. So its up in the air. I would get off the internet and contact the USPS postal investigator ASAP as they are your only sure shot.

Keyser Soze · Aug 21, 2012

Call the buyers local post office around 7:30am local time. That way, they can speak to the persons mail carrier, who is typically loading their truck, and ask what happened. I do it to my PO all of the time and typically get a good result. Good luck

ballerskrip · Aug 21, 2012

nyc3 said:
They mean should be as in if you followed all their steps which includes insurance. The only chance you have is its showing another address, but I have seen people lose cases and it was a different zip code. So its up in the air. I would get off the internet and contact the USPS postal investigator ASAP as they are your only sure shot.

How do I reach the Postal investigator? I spoke to someone yesterday, who took all the information and opened a case for me. Supposedly I am getting a call back today from them, but that is looking unlikely since I haven't heard anything yet.

ballerskrip · Aug 21, 2012

charsupv said:
Does no good. I had a Harper A&G auto that was shipped priority and insured with DC. Tracking says it was delivered. Sad part is that the time stamp is 2 hours after the other packages that were delivered that day. Haven't seen it, and that was July 27th. USPS denied the insurance claim yesterday, insisting it was delivered. May have been, just not to my house. I've talked to the USPS until I'm blue in the face. Pointless!

Sent from my HTC Hero S using Sports Cards by Freedom Card Board.com

I hate to say it like this, but the seller was/is protected, correct? And sadly the buyer is screwed? Damnit USPS, get it together!!!

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