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I had some jumbo boxes where I was shorted on auto's (Ugh), so I sent in an online request for replacement. I also mentioned the missing Bowman's Best inserts, got the following reply:
Thank you for contacting The Topps Company. Our offices have been affected by hurricane Sandy and at this time our New York office is closed. We are working diligently to get our offices up and running. We appreciate your patience and thank you for your understanding. Sincerely, Customer Service Team
Looks like I will be making a call Monday @ 8:30am.....