Question about a damaged Redemption from Topps that's #'d/10

chromerookies · Dec 27, 2012

Hi All,
I just got this in yesterday and immediately noticed a dinged corner on the card (top left, can't see it in the scan but its really noticeable in person). I was considering calling Topps for a replacement but the fact that this is #'d 1/10 has me hesitating in doing so. I'd like to hear what everyone else's opinions are on what I should do?
Thanks,
Dan

mudflap02 · Dec 27, 2012

There's a reason gem cards sell for a premium. They can't all be gems.

cmnkb8 · Dec 27, 2012

For cards numbered that low, Topps may not have an exact replacement. Also from my own experience, it seems that Topps CS simply doesn't care about quality anymore, since the last few batches of cards with bad corners, edges, etc. that I sent in were replaced with cards that were barely any better (in some cases WORSE) - i.e. the replacements themselves were also damaged.

MansGame · Dec 27, 2012

mudflap02 said:
There's a reason gem cards sell for a premium. They can't all be gems.

This.

cmnkb8 said:
For cards numbered that low, Topps may not have an exact replacement. Also from my own experience, it seems that Topps CS simply doesn't care about quality anymore, since the last few batches of cards with bad corners, edges, etc. that I sent in were replaced with cards that were barely any better (in some cases WORSE) - i.e. the replacements themselves were also damaged.

and this.

westerngac · Dec 27, 2012

cmnkb8 said:
For cards numbered that low, Topps may not have an exact replacement. Also from my own experience, it seems that Topps CS simply doesn't care about quality anymore, since the last few batches of cards with bad corners, edges, etc. that I sent in were replaced with cards that were barely any better (in some cases WORSE) - i.e. the replacements themselves were also damaged.

You seem to send a hell of a lot in for replacement, don't you?

Maybe you've built up a rep for yourself with their CS department as that pain-in-the-ass customer that soon gets placed on the pay-no-mind list...just sayin'...

chromerookies · Dec 27, 2012

Mud- True and I wasn't expecting the card to be a gem but the damage is pretty significant enough for me to at least give a thought about asking for a replacement
cmnkb8- Thats the exact response I was expecting and then some. The last think I would want is a different card or one thats in even worse condition.
Thank You for the responses!

westerngac · Dec 27, 2012

mudflap02 said:
There's a reason gem cards sell for a premium. They can't all be gems.

I'm appalled at your cavalier attitude, don't you think everyone who gets a card with a soft corner is entitled to a Gem 10?

Have some decency, man......

OP, I think you should return it, and demand something Bryce Harper 1/5-ish as a replacement. It's only right.

For them to send you something like that Middlebrooks, well, it's a mockery of justice, that's what it is...

George_Calfas · Dec 27, 2012

westerngac said:
I'm appalled at your cavalier attitude, don't you think everyone who gets a card with a soft corner is entitled to a Gem 10?

Have some decency, man........

I dont think you understand MFs humor.

Keyser Soze · Dec 27, 2012

A buddy of mine just called me and said that he was waiting on Topps to redeem his 2012 Heritage Red Ink Andy Pettitte auto so he requested a replacement. Got a 2011 Topps Heritage Blue Tint Bryce Harper Autograph #/25............ with a crease that runs from edge to edge. Card was secure in toploader and there were no creases on the mailer, so Topps had to have known it was damaged. So you aren't alone!

mudflap02 · Dec 27, 2012

George_Calfas said:
I dont think you understand MFs humor.

cmnkb8 · Dec 27, 2012

westerngac said:
You seem to send a hell of a lot in for replacement, don't you?

Maybe you've built up a rep for yourself with their CS department as that pain-in-the-ass customer that soon gets placed on the pay-no-mind list...just sayin'...

Um, no.... why would you just assume that?

I've sent a total of 5 requests since the beginning of 2012. I typically wait until I have 25 cards to send a request. I've opened over $10K worth of Topps wax this year, so 5 requests of 25 cards is not a lot.

My last request was back in September. It was a mix of different baseball and football, cards that had obvious issues like noticeable chipped edges, warped/dinged corners, deep print lines, etc. Nearly all the cards that they sent as replacements, if you can call them that, exhibited similar flaws of varying degrees compared to the ones I sent in. I know they were different than the ones I sent them, since some of them had serial numbers.

Topps CS has either stopped caring, or their QA standards have really dropped. I would call to complain, but I won't bother since I know others who already have to no avail.

Keyser Soze · Dec 27, 2012

westerngac said:
You seem to send a hell of a lot in for replacement, don't you?

Maybe you've built up a rep for yourself with their CS department as that pain-in-the-ass customer that soon gets placed on the pay-no-mind list...just sayin'...

You've promptly built a rep here as a pain-in-the-ass member who is on my pay-no-mind list.......

just sayin...

MansGame · Dec 27, 2012

:grouphug:

westerngac · Dec 27, 2012

Keyser Soze said:
You've promptly built a rep here as a pain-in-the-ass member who is on my pay-no-mind list.......

just sayin...

my heart bleeds, sweetheart....

markakis8 · Dec 27, 2012

westerngac said:
my heart bleeds, sweetheart....

Do you have tiny hands?

westerngac · Dec 27, 2012

George_Calfas said:
I dont think you understand MFs humor.

So MF was being sarcastic? I know I sure as hell was.

mudflap02 · Dec 27, 2012

THIS THREAD IS A TREASURE

TO MEEEEEEEEE

westerngac · Dec 27, 2012

markakis8 said:
Do you have tiny hands?

Nah...they're big enough to turn you into a hand-puppet...is that what you had in mind? Not my thing, though....but you and Keyser Sophie have fun, okay?

Sjrmn91 · Dec 27, 2012

This thread is so full of fail...All thanks to Topps.

To the OP, if the card is PC I would just leave it be. Yeah, it's a bummer, but if you're not planning to resell and it's not complete destruction of the card, I'd just deal with it and leave it in the collection. If you're planning to resell it I would talk to Topps. That way, if you get the same card but in better condition, you just improved the resale value. If they replace it with something comparable, theoretically, you'll still be making money. Hope this helps and good luck!

George_Calfas · Dec 27, 2012

westerngac said:
Nah...they're big enough to turn you into a hand-puppet...is that what you had in mind? Not my thing, though....but you and Keyser Sophie have fun, okay?

Let's dial it down a tad, Topps and a dinged card is not worth it.

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