The monkeys are loose & runnin' wild at topps!

BBCgalaxee · Jun 16, 2014

From blowout

After waiting 9+ months for two full item redemptions to show up I finally got a surprise package in the mail Friday. Considering I was told by Topps on numerous occasions that these would either be game-used hats or jerseys I was surprised that it was one of their regular white cardboard envelopes.

When I opened it I was shocked to find two 4" x 3" magnets. One was the Orioles logo and the other was a Texas logo. Confused as heck I looked up the mlb holograms on them and found out they were magnets used on the 2013 draft board for the 2nd round.

I couldn't stop laughing. Topps stated on their sell sheet that those redemptions were for items from minor league games and their customer service staff assured me they would both be game-used jerseys or hats.

Instead they sent a computer print out of a team logo pasted onto a magnet and used at an event that has nothing to do with a game.

Needless to say I'll be calling customer service today when I have 20 minutes to wait on hold. Anyone have info on where to file a complaint for bait and switch if they don't fix the situation? Thanks

Juan Gris · Jun 16, 2014

That is brutal. #thankstopps

Therion · Jun 16, 2014

I think it is kinda cool if the redemptions cost you under $5. Otherwise, brutality.

Pine Tar · Jun 16, 2014

one of the main reason why I sell all of my redemptions. Because TOPPS sucks at making things right.

A_Pharis · Jun 16, 2014

Hahahahahah! I remember when these first released. Mystery redemption for a full-sized used item. I said it then that they would be crap.

MisterT · Jun 16, 2014

Mixed feelings...on the one hand, I think it would be kind of cool to have stuff from the draft (if that was what I was expecting to get) - especially if I could map it back to the player selected and get an auto or something. On the other, if I was expecting a full sized GU item, I would be pretty pissed about it.

BBCgalaxee · Jun 16, 2014

I actually had a customer get a redemption for the same last year and he got a full Jersey.

Sent from my HTCONE using Freedom Card Board mobile app

A_Pharis · Jun 16, 2014

BBCgalaxee said:
I actually had a customer get a redemption for the same last year and he got a full Jersey.

Sent from my HTCONE using Freedom Card Board mobile app

But if the redemption doesn't say "Jersey", then it could technically be ANYTHING. I think the guy will end up getting other items, but I wouldn't touch a generic prize for anything.

Fandruw25 · Jun 16, 2014

HAHA. Honestly, with all the incompetence and flat out lies I don't understand why people still buy/redeem redemption's. Seems like it'd be a better bet to just wait until the redemption ships...chances are you'll see them on ebay before yours gets the shipping notification anyways (if these types of threads are any indication).

MansGame · Jun 16, 2014

Fandruw25 said:
HAHA. Honestly, with all the incompetence and flat out lies I don't understand why people still buy/redeem redemption's. Seems like it'd be a better bet to just wait until the redemption ships...chances are you'll see them on ebay before yours gets the shipping notification anyways (if these types of threads are any indication).

This

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Buying Albert Belle cards! PM me!

smapdi · Jun 17, 2014

That's insane. And how is that not just straight-up fraud? I can sympathize a tiny bit with their need for a redemption process but it's just gotten ridiculous, and this is shameful. They buy jerseys in bulk from teams (allegedly). For this, they don't have to print a card, get someone to autograph it, or do any production whatsoever. Just jam that thing in a box and ship it.

bcubs · Jun 17, 2014

That is a complete joke. #ThanksTopps

Pine Tar · Jun 17, 2014

A_Pharis said:
But if the redemption doesn't say "Jersey", then it could technically be ANYTHING. I think the guy will end up getting other items, but I wouldn't touch a generic prize for anything.

I think on the sell sheet Adam it did say Jersey, Pants, Hat and even shoes? Someone mentioned it on blowout in that thread too.

BiggioBrooks755 · Jun 17, 2014

Once again...Topps DOES NOT and WILL NEVER care about their customers!

A_Pharis · Jun 17, 2014

Pine Tar said:
I think on the sell sheet Adam it did say Jersey, Pants, Hat and even shoes? Someone mentioned it on blowout in that thread too.

hive17 · Jun 17, 2014

So they could send you the dug-out trash bag and still be within their description at this point.

A_Pharis · Jun 17, 2014

Depends on what it maybe said on the box, but that redemption wording leaves them free to send you nearly anything.

BBCgalaxee · Jun 17, 2014

I'd actually be ok with the wording on the redemption if it wasn't a topps card knowing their incompetence and history of ******* things up.

Imho, only the following are acceptable:
Jersey, pants, fielding or batting gloves, bat, hat, helmet, wrist bands, cleats.

Pitching rubber and any base would be passable too.

No magnets, eye black, tape from a bat, marker used to write on a bat knob, sunflower seed shell, gum, used Gatorade cup, jock strap, socks, piece of wall, bench, dirt, etc.

Sent from my HTCONE using Freedom Card Board mobile app

Erich · Jun 17, 2014

You have to be a full on idiot if you actually send in a Topps redemption worth more than a few dollars. I kinda feel sorry for these people but only on the surface.

Therion · Jun 17, 2014

Erich said:
You have to be a full on idiot if you actually send in a Topps redemption worth more than a few dollars. I kinda feel sorry for these people but only on the surface.

But it's so shocking that Topps is shady.

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