BGS labeled the card wrong...What can I do?

Fandruw25 · Oct 30, 2008

As the title says BGS labeled one of the cards I sent in wrong.

I sent in a 1998 Sports Illustrated First Edition (1/1) and they labeled it as a 1998 Sports Illustrated Extra Edition which is actually numbered out of 500. I clearly wrote on the submission form that it is the first edition and nowhere did I write extra. Is there anything I can do without having to repay to have it re-encapsulated?

Thanks
-Eric

aminors · Oct 30, 2008

I looked at the situation and tried to find something to help you, and the only email address i could find that directly leads to grading is [email protected]
Hope this info helps,

Anthony

gregbara · Oct 31, 2008

You can call/e-mail and let them know, they will more than likely fix it for free.

Fandruw25 · Oct 31, 2008

Thanks for the help, I sent them an E-mail asking them about it and still haven't heard back.

promodeltodd · Nov 1, 2008

Fandruw25 said:
Thanks for the help, I sent them an E-mail asking them about it and still haven't heard back.

triple up on your emails for record purposes. I would send them to [email protected], [email protected], and yourself. Include the order number and the problem and that gives you the paper trail to have them take care of it.

I currently have an issue with a card they not only label it wrong, but they themselves do not even have a record of that card being from the set they keep labeling it from. I should know that notes included in with your orders do not get through to them, as that has been known since they started grading and I have tried in the past to communicate things to them through the submissions with no success.

If you do not hear from them by the middle of the week, let me know and I will give you a direct email of some one in the grading department.

Fandruw25 · Nov 5, 2008

well after a few days I can't get through to them, can you please give me the E-mail of someone in the grading dept or possibly give them my E-mail?

Thanks

autocut · Nov 30, 2008

Try [email protected]. They may can lead you in the right direction. I have that same problem.

As you can see it says 2001 Fleer Genuine Names of the Game Phil Rizzuto Bat when it should say Autograph/Bat which is a different set.

Fandruw25 · Nov 30, 2008

autocut said:
Try [email protected]. They may can lead you in the right direction. I have that same problem.

As you can see it says 2001 Fleer Genuine Names of the Game Phil Rizzuto Bat when it should say Autograph/Bat which is a different set.

I actually got the card fixed. I sent it back with my original receipt and a note stating that it was labeled wrong and what it should be. It was a 2-day turn-around and they shipped it back through fed-ex.

Hopefully it works out for you.

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BGS labeled the card wrong...What can I do?

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