Ebay Customer Service Getting Better?

allstarauction said:

I just spoke to Nathan and I have to say it was the best conversation I remember having with an ebay rep ever... He was nice and knew what he was talking about.

Had a problem where 1 buyer left me 10 low ratings for 10 purchases so they removed me from the Power Seller and Top Rated programs. He fixed the Power Seller issue but had to forward the Top Rated to a specialist. He said it is supposed to be automated to prevent this but it doesn't always work.

I have heard other good ebay CS stories lately so I wonder if they finally realized they needed to step up or risk losing even more sales.

Click to expand...

phillyfan0417 said:

allstarauction said:

I just spoke to Nathan and I have to say it was the best conversation I remember having with an ebay rep ever... He was nice and knew what he was talking about.

Had a problem where 1 buyer left me 10 low ratings for 10 purchases so they removed me from the Power Seller and Top Rated programs. He fixed the Power Seller issue but had to forward the Top Rated to a specialist. He said it is supposed to be automated to prevent this but it doesn't always work.

I have heard other good ebay CS stories lately so I wonder if they finally realized they needed to step up or risk losing even more sales.

Click to expand...

Would your response have still been positive if he knew what he was talking about but couldnt help you at all?

Click to expand...