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serving4theking
New member
- Aug 10, 2008
- 427
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Just had to share my joy. Two weeks ago I listed a ton of player collections and bulk player lots when the Aug 31st-Sept 2nd 10-cent listing promotion was offered. I listed like 300 auctions for $30.
Well, I got the e-mail again for the 10-cent promotion this week, and listed one (I always list one first to test it) and didn't get the promo rate. I checked my DSR's, and my star ratings showed all 4.5 or higher, so I chatted with a rep. The rep told me I qualified over chat, but referred me to a billing chat agent. I waited two hours, chatted with the billing chat agent for 30 minutes (because they are so slow) and was told it must have been a glitch and that I should be "good to go" and that the listings would be discounted in my invoice activity, but not appear in Turbo Lister.
So I listed 429 items and was charged $407!
After talking/chatting with 8 reps over the last 24 hours, things were corrected. It seems as if the original two reps were wrong, and that I didn't qualify because my shipping time DSR went down to 4.4 at some point over the last few days. But I listed all those items based on their information. This was a huge sticking point, but I finally got them to see that the two reps who reassured me of the promo fees were the reason I placed the listings.
I've never won appealing anything to Ebay or Paypal, so I feel a bit vindicated. And to be fair, the final Ebay person I talked with was amazing, almost like a real person.
Well, I got the e-mail again for the 10-cent promotion this week, and listed one (I always list one first to test it) and didn't get the promo rate. I checked my DSR's, and my star ratings showed all 4.5 or higher, so I chatted with a rep. The rep told me I qualified over chat, but referred me to a billing chat agent. I waited two hours, chatted with the billing chat agent for 30 minutes (because they are so slow) and was told it must have been a glitch and that I should be "good to go" and that the listings would be discounted in my invoice activity, but not appear in Turbo Lister.
So I listed 429 items and was charged $407!
After talking/chatting with 8 reps over the last 24 hours, things were corrected. It seems as if the original two reps were wrong, and that I didn't qualify because my shipping time DSR went down to 4.4 at some point over the last few days. But I listed all those items based on their information. This was a huge sticking point, but I finally got them to see that the two reps who reassured me of the promo fees were the reason I placed the listings.
I've never won appealing anything to Ebay or Paypal, so I feel a bit vindicated. And to be fair, the final Ebay person I talked with was amazing, almost like a real person.
