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JEA2880
New member
Hey all,
So after a long run of not having to deal with problem buyers, I received the following message:
"Hi, I received the card today and noticed a scratch on the surface and a damaged corner. What kind of return policy do you have?"
I can say with 100% confidence that the card in question had NO obvious flaws - in other words, if anything the only thing he could have a problem with is that it night not grade a BGS 9.5. I listed offering a quantity of (5) of these, showed a picture of each of the (5) being offered but made no mention of which one the winner would receive and nothing related to condition other than "the buyer will receive one of the cards pictured". The item was purchased minutes after it was listed and the buyer never asked me any questions.
I suppose there's the possibility that something happened during shipping (HIGHLY unlikely given how I ship), but what's the play here? Am I screwed and have to refund his money? I really don't think I should have to in this instance but at the same time my feedback is 100% and my DSR's are sky high right now and I have all sorts of perks so I don't want to risk my reputation on this guy. Do I have ANY leverage at all if I try and fight it or am I better of just offering the refund?
So after a long run of not having to deal with problem buyers, I received the following message:
"Hi, I received the card today and noticed a scratch on the surface and a damaged corner. What kind of return policy do you have?"
I can say with 100% confidence that the card in question had NO obvious flaws - in other words, if anything the only thing he could have a problem with is that it night not grade a BGS 9.5. I listed offering a quantity of (5) of these, showed a picture of each of the (5) being offered but made no mention of which one the winner would receive and nothing related to condition other than "the buyer will receive one of the cards pictured". The item was purchased minutes after it was listed and the buyer never asked me any questions.
I suppose there's the possibility that something happened during shipping (HIGHLY unlikely given how I ship), but what's the play here? Am I screwed and have to refund his money? I really don't think I should have to in this instance but at the same time my feedback is 100% and my DSR's are sky high right now and I have all sorts of perks so I don't want to risk my reputation on this guy. Do I have ANY leverage at all if I try and fight it or am I better of just offering the refund?
