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I am not going to rehash any of the other criticisms that ebay has gotten in the last few months, but wanted to let you know of a new one. I am on the dreaded seller limits list and am able to sell 12 items of $400.00 a month. This sucks, but I have been on COMC for 3 years so that helps and every now and then I sell on here or at a show. Every month I list my 12 auctions and hit close to my $400.00 limit. I think in June I will by free of my limits as my DSR score should reset back to 0. Not going to get into any argument over my S&H charges gaining me 1's or 2's, but you would think with 3100 positives and 0 negatives, I would be an exemplary seller. Ever since the craziness started 6 months ago, I was proactive and changed my policies to free S&H but still caught the wrath and was limited.
This month I sold a 5 box lot of basketball boxes to a buyer from China. I conversed several times with him and due to the amount being $222.00 I told him I would credit him $10.00 of a shipping discount but he would have to pay for international priority or express with tracking. He agreed and I just waited for his payment. After a week I still did not receive so I reminded him without sending him a NPB claim, I didn't want to rock the boat. He informed me he would get the payment to me soon. I waited another 5 days and just said screw it and offered to cancel transaction. He immediately accepted. I did not claim NPB because he was in China and I didn't want to deal with worst case scenario.
Ebay canceled transaction and gave me back my FVF. I went to re-list the item and was notified that due to my seller restrictions of $400.00 per month. I would not be able to. I checked and they did not deduct the $222 from this amount. After calling them and talking to a CSR I was informed that even though the transaction was canceled, it would count against my monthly limit. I asked her if then all my auctions were purchased by people that would be NRU'd or didn't pay, I would be penalized also and not be allowed to re-list, she said yes. I asked her to logically explain to me how this made sense. She couldn't, instead she read to me about how this is my opportunity to work on my DSR and blah blah blah. I told her she could stop reading, which she said ok and stopped mid sentence and asked her how this situation could help improve my DSR rating. After hearing her apologize over and over, I asked to speak to a supervisor. I then was put on hold and started writing this rant. At the 30 minute mark, my phone was just disconnected from ebay while still on hold.
If it wasn't for paypal profits, these folks would be scrambling.
This month I sold a 5 box lot of basketball boxes to a buyer from China. I conversed several times with him and due to the amount being $222.00 I told him I would credit him $10.00 of a shipping discount but he would have to pay for international priority or express with tracking. He agreed and I just waited for his payment. After a week I still did not receive so I reminded him without sending him a NPB claim, I didn't want to rock the boat. He informed me he would get the payment to me soon. I waited another 5 days and just said screw it and offered to cancel transaction. He immediately accepted. I did not claim NPB because he was in China and I didn't want to deal with worst case scenario.
Ebay canceled transaction and gave me back my FVF. I went to re-list the item and was notified that due to my seller restrictions of $400.00 per month. I would not be able to. I checked and they did not deduct the $222 from this amount. After calling them and talking to a CSR I was informed that even though the transaction was canceled, it would count against my monthly limit. I asked her if then all my auctions were purchased by people that would be NRU'd or didn't pay, I would be penalized also and not be allowed to re-list, she said yes. I asked her to logically explain to me how this made sense. She couldn't, instead she read to me about how this is my opportunity to work on my DSR and blah blah blah. I told her she could stop reading, which she said ok and stopped mid sentence and asked her how this situation could help improve my DSR rating. After hearing her apologize over and over, I asked to speak to a supervisor. I then was put on hold and started writing this rant. At the 30 minute mark, my phone was just disconnected from ebay while still on hold.
If it wasn't for paypal profits, these folks would be scrambling.
