I'm posting this as an informative account of an incident that recently transpired with a submission of a card to BGS. I would like to share what happened so others know this may happen to them and not be surprised if and when it does.
On my last submission to BGS one of the cards was damaged at their site, somehow, and when questioned about this I was asked to send the card in question back to the manager. Someone reviewed the situation and returned the card to me with no resolution, claiming there is no proof the damage occurred there.
Before returning the card to BGS, I sent original scans to the manager and gave him my word that the card was as clean as the original scans showed. I gave him my word that I never dropped the card or mishandled it in any way. I told him I understood the card is not a high-dollar value card, so the only reason I sent it in was because it clearly looked pristine. I meticulously checked the cards before sending them in and the Arrieta gold ref was clean as clean can be. It was sent in a penny sleeve and top loader, with all the other cards in like fashion, very securely. Apparently, no other cards were damaged there.
I am posting this for those of you who may not want to risk someone else damaging a card and not 'fessing up' to it. That is clearly the case here. The manager obviously asked the grader if he/she dropped this card, and they denied it; therefore, no proof on their end any damage occurred there. I gave him my word it was as clean as the scans I showed him, yet nothing was done for me. Therefore, the saying: "The customer is always right" does not apply to BGS. You have been warned.
Here are my two original scans: pay close attention just to the right side edge, bottom edge (center), bottom right surface, and scratch on back bottom surface. The card suffered scuffing and scratches on those areas. These scratches and marks are so glaring, there is no possible chance I missed those before sending it securely to them. Conclusion: they damaged it and took no responsibility for it. Instead of a potential BGS 10, which it would be without those freshly damaged areas, with a sale between $50-75 or maybe more, I am left with a $10 card, which doesn't cover the grading fees and shipping fees. As a big company who should look after their customers who pay them exhorbitant rates to review cards in 30 seconds for $10+ a card, I am highly disappointed in BGS.
Take a look:
Original two scans (in sleeve and not in sleeve)
damaged bottom corner:
damaged side edge:
damaged bottom edge/surface:
scratched back bottom edge/surface:
Card re-returned to me after reviewing the damage, with note attached:
Think whatever you want. I have presented the facts to you here.
Have a nice day.