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Thread: Adventures in Tech Support

  1. #1
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    Adventures in Tech Support

    Let me start off by saying #1stworldproblems

    I've been having wifi connectivity issues for a while now, so I got comcast out here to take a look today. We do not have tv or cable - just internet. Our downstairs laptop runs through a projector so we watch our tv that way.

    MLB.TV has been great! But I really, realllly miss MLB Network - especially Quick Pitch in the morning. The technician told me I could go on chat and ask if and how to watch MLB Network online. Great!

    Tonight, I hopped on and casually spoke with a support dude during the A's game tonight. It quickly turned into your stereotypical comedy of events that you would expect from a phone tech guy.


    After about an hour going back and forth with "John", I politely said we needed to wrap this up and I just needed to know if and how to be able to watch the MLB Network on the internet through xfinity, because we do not have television. He said he had to disconnect and refresh. Well, apparently he meant that he needed to disconnect me because once he said that, my connection was GONE. I missed the entire end of the game.

    After it finally got back online, he was no longer there.

    Enter Rajani.

    Rajani was a nice fellow, but I must admit, after an hour + of this, I was a little more short fused. I told him up front I've been on for an hour and wanted a QUICK resolution. I have no television and want to know if/how I can watch the MLB Network online through xfinity.

    The same pleasantries I received from John were given by Rajani as well. These niceties were stretched out way, way too long. How are you? So good of you to contact us. How can I provide you with excellent service? Is your day well? I will be more than happy to help you.

    Rajani starts using my name gratuitously ... in almost what seemed like a condescending manner.

    Him: Tanner, I need your help in understanding something.
    Him: Tanner, what browser are you using?
    Me: All of them - it doesn't matter though. I just want access to the MLB Network online ... or even see if it is possible.
    Him: Tanner, it does matter.
    Me: Rajani, it does not - I'm trying to tell you I just want access to the MLB Network, or to see if it is even possible!

    This went on for a while. Then he said please wait until I check for you.

    During our chat session, I requested him to NOT disconnect my modem for a refresh as it was not a technical issue.

    Disconnected.

    ARGHHHHHHHHHHH!!!!!!!!!!!!



    I got back online, and caught him just before he was heading out.

    Me: "Why did you disconnect me when I asked you not to?"
    Him: "But sir, Tanner, I did not. It was a technical issue."

    After I told him one more time ... I just want to see if and how I can watch the MLB Network Online, he started asking me about the television. I told him again for the 50th time ... me ... no ... tv have.

    "OH! Let me get you to another person."

    'K.

    Enter: Poppy.

    For the third time, I am given the same treatment. Gratuitous pleasantries ... at this point, I'm CERTAIN that they are doing this to spite me because I

    have made it known that as it is well past mid-night, just need something simple. I do not have television and I want to know if/how to watch the MLB

    Network online through xfinity.

    After telling Poppy what I needed, and giving him/her a full disclosure that I am VERY frustrated right now, Poppy decides it is a good idea to tell me what

    the details of my current package are.

    But why. What was Poppy doing? What is up Poppy's sleeve? Did Poppy think that my simple request of watching MLB Network online was really a cleaverly

    disguised question that actually meant that I needed to know what plan I had with them? The world may never know.

    I re-iterated what I wanted. Say it with me people ...

    I do not have televeision. I want to see if and how I can watch the MLB Network online.

    Poppy then directed me to the MLB website.

    No, Poppy. I want the MLB Network through xfinity.

    Then Poppy offered the MLB package which is where I can see all games through xfinity.

    No Poppy, I want the MLB network through xfinity.

    Then she has a great idea - to transfer me!

    Next up! Amalia.

    Amalia is a more to the point gal. She tells me right up front that she is an App person after only 15 minutes, which is nice. But then after I tell her

    again what I need, she said "No need to repeat yourself."

    LOLOLOL

    "Amalia, unfortunately, I do need to ... I have needed to 20 times this evening."

    Heh, I told her. But then again, she (along with everyone else was probably thinking ...



    She then transfers me to the great and powerful JAM.

    JAM asks how he can help, so I say ... Hi JAM! Congratulations!!! You have won the honor of being the 5th person I have been transferred to tonight.

    JAM: I understand that you need access on viewing your favorite shows online, I know where you coming from as I also most of the time watch online shows.

    Rest assured I'll help today.

    (Note they all say I should rest assured they will help.)

    ME: ok JAM, as sure as a fish flies in the north from the cold butterbee, all I want is to be able to watch the MLB Network online using my computer and the internet as I don't have television.

    Dis...con...freaking...nected.

    It is time to get serious now. I go upstair to call because at this point, wifi is not coming up. Forget MLB Network ... I just want my wifi back! Then... guess what?

    YOUR EMAIL ADDRESS IS NOT ACTIVE

    Yes, friends. Wifi is no longer working, and neither is my email address. The phone tech gal said that it was due to an outtage, and it should be back up by the time I awake.

    Really? Is this true? Was I becoming paranoid for nothing? Did John, Rajani, Amalia, Poppy and JAM not have it out for me? Was this all due to sporadic internet service? But if so, how deep did this conspiracy run? I asked the phone tech how it could be that my internet was up and wifi was not if there was an outtage. She said that it can happen.

    No sweat. time to go to bed and have nightmares of the fearsome fivesome from comcast.

    I wake up and guess what? No wifi. No email.

    I call again, and I get what eerily sounds like the same woman from my dreams ... errr ... the tech support call the night before. She ends up transferring me to another fella. I don't remember names anymore, so I'll call him Edmund Buttersworth (5 points to those of you who know what that reference is from.)

    Mr. Buttersworth mentions that wifi had been shut off, and my email had been deactivated!!!

    WHAT?!!?!?!?

    I told Mr. Buttersworth that I highly suspected that the fearsome fivesome may have maliciously done this to spite me amongst their ramblings in a concerted effort to drive me insane. He then confirmed that he agreed with me that it very well likely happened that way. When asked about any emails I may have received in the interim, Mr. Buttersworth reluctantly told me that they were lost forever.

    In the end, I have lost a LOT of time dealing with this and a whole lot to complain about while blogging. Mr. Buttersworth did also credit me $20, which was nice. Stay tuned to find out what that $20 will be spent on ... hopefully a nice Canseco card that comes along today!

    Oh, and a warning for everyone out there dealing with tech folks. If they are:

    1) Named John, Rajani, Amalia, Poppy or JAM, run away screaming.
    2) If they assure you they will be able to help you, take it with a grain of salt and understand they probably will not.
    3) If they are being overly nice and complimentary, rest assure that they are probably shutting down your internet, stealing your identity and planning to run over your dog.

    As for me, I suppose I'll have to survive without the MLB Network forever...but at least I do have email and wifi back!
    Tanner Jones, Author of Confessions of a Baseball Card Addict - Now Available on Amazon!
    For the wages of sin is death, but the free gift of God is eternal life through Jesus Christ our Lord. Romans 6:23 - Questions about this? PM ME!

  2. #2
    Senior Member fordman's Avatar
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    Im not advocating the use of this site but use at your own risk:

    https://www.stream2watch.com/live-tv/...rk-live-stream

    Make sure your firewall is turned on and you have a good malware blocker.

    Other than that, you should be good to go.

    Fordman

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    lol thanks [MENTION=9350]fordman[/MENTION] ! I'd be afraid my computer will blow up though .
    Tanner Jones, Author of Confessions of a Baseball Card Addict - Now Available on Amazon!
    For the wages of sin is death, but the free gift of God is eternal life through Jesus Christ our Lord. Romans 6:23 - Questions about this? PM ME!

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    MLB Network online - some pay tv providers offer that as a out-of-home streaming channel tied to yoru pay tv package.

    Since you don't have a pay tv package, you will have to do without or try to find some suspect website that is illegally streaming it.

    Good news is that some segments from MLB Tonight and many if not all the demos are on the MLB site (mlb.com/video) and you can catch highlight packages of each game there too so it's like quick pitch without heidi's introductions to the highlights and advertisements.

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    As we Silver Surfers know, sometimes we have trouble with our computers.









    I had a problem yesterday, so I called Eric, the 11 year old next door, whose bedroom looks like Mission Control and asked him to come over.








    Eric clicked a couple of buttons and solved the problem.
    As he was walking away, I called after him, 'So, what was wrong?









    He replied, 'It was an ID ten T error.'
    I didn't want to appear stupid, but nonetheless inquired,





    'An, ID ten T error? What's that? In case I need to fix it again.'
    Eric grinned.... 'Haven't you ever heard of an ID ten T error before?
    'No,' I replied.




    'Write it down,' he said, 'and I think you'll figure it out.'
    So I wrote down:


    ID10T
    I used to like Eric, the little ................

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    Quote Originally Posted by rsmath View Post
    MLB Network online - some pay tv providers offer that as a out-of-home streaming channel tied to yoru pay tv package.

    Since you don't have a pay tv package, you will have to do without or try to find some suspect website that is illegally streaming it.

    Good news is that some segments from MLB Tonight and many if not all the demos are on the MLB site (mlb.com/video) and you can catch highlight packages of each game there too so it's like quick pitch without heidi's introductions to the highlights and advertisements.
    I miss the hosts / hostesses but ultimately, I'd just like a quick wrap up of all the games in one show. Do they have something like that that you know of?
    Tanner Jones, Author of Confessions of a Baseball Card Addict - Now Available on Amazon!
    For the wages of sin is death, but the free gift of God is eternal life through Jesus Christ our Lord. Romans 6:23 - Questions about this? PM ME!

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    Senior Member finestkind's Avatar
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    Microsoft called me a few weeks ago. The tech said they noticed I was having problems with my computer. I hung up. He calls back and starts getting nasty. I wasn't so nice after the 2nd time I hung up on him.

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    Quote Originally Posted by mouschi View Post
    I'd just like a quick wrap up of all the games in one show. Do they have something like that that you know of?
    mlb.com/video

    click on browse/daily recaps

    every game played has 2-4 minute highlights in a style like you'd see on quick pitch

    best part, no ads, plays of the day reel, or promos for what you missed earlier in the day on Back Crack and Ball Sack on MLB Network (the most annoying things about quick pitch, imho).

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    Quote Originally Posted by finestkind View Post
    Microsoft called me a few weeks ago. The tech said they noticed I was having problems with my computer. I hung up. He calls back and starts getting nasty. I wasn't so nice after the 2nd time I hung up on him.
    most definitely a scam. The criminal wants to use remote access to fix your PC, yet they will install keyloggers, other malware or spyware, or even a remote camera utility on your pc.

  10. #10
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    [MENTION=2726]rsmath[/MENTION] - excellent ... EXCELLENT! Thanks so much! BTW - the scammers called my grandpa and he fell for it :/
    Tanner Jones, Author of Confessions of a Baseball Card Addict - Now Available on Amazon!
    For the wages of sin is death, but the free gift of God is eternal life through Jesus Christ our Lord. Romans 6:23 - Questions about this? PM ME!

  11. #11
    Senior Member finestkind's Avatar
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    Quote Originally Posted by rsmath View Post
    most definitely a scam. The criminal wants to use remote access to fix your PC, yet they will install keyloggers, other malware or spyware, or even a remote camera utility on your pc.
    I kind of figured as much. Thanks

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