FedEx consists of several divisions. The most significant division and market leader in its segment is the FedEx Express division. FedEx Express is the number one mobile operator in the world. FedEx Express provides three and a half million packages every day to two hundred and twenty countries.
FedEx consists of several divisions. The most significant division and market leader in its segment is the FedEx Express division. FedEx Express is the number one mobile operator in the world. FedEx Express provides three and a half million packages every day to two hundred and twenty countries. FedEx owns a fleet of six hundred and ninety planes and fifty thousand cars and trailers.
Retail stores and emirates cooperative society offers document and business services. These outlets also function as nodes for other FedEx divisions.
It would be difficult, if not impossible, for the company to start a new shipping business today, and suddenly it will be able to replace what FedEx has been improving for forty years. Where UPS, DHL and other companies are lagging behind growth opportunities, the competitive advantage lies in the fact that they cannot distinguish customer service as their top priority - as the most important business strategy. Consequently, although it may be possible to launch a new shipping company, it would be difficult to beat the “purple promise” and how FedEx manages to continue to delight customers. In 2015, Fortune magazine named FedEx one of the fifteen most exciting companies in the world. FedEx earned number twelve, because company management still makes customer priority and excellent customer service.
In fact, FedEx operates as a company whose business priority provides excellent customer service. The company claims that excellent customer service is a business strategy. Every FedEx employee and operations strategies he uses are developed and implemented with excellent customer service as a goal.
FedEx was founded by Frederick Smith, its current CEO 40 years ago. What made FedEx a great success is their ability to constantly reinvent themselves to meet changing times and keep up with the demands of their customers. What made FedEx prosperous is the indisputable purple promise, above all, innovation in the technological infrastructure and the constant involvement of people in every component of the company's operations.
Unlike other companies that have recently begun and cannot be burdened with brick and mortar operations, FedEx began at a time when they needed more than just office space and a warehouse; but it is also necessary to acquire and maintain a fleet of vehicles, such as trucks. The best practices and lessons to be learned from this company are how they used innovation and technology to transform a component of their operations into an e-commerce framework.