Redemption replacement closed for 1 month

IUjapander · Jun 11, 2013

Didn't see this posted yet.

A 100 million dollar annually company can't hire a customer service team? Seriously what is wrong with topps these days?

@SportsCardNews: Confirmed on phone w/ Topps. No replacement redemptions will be processed for at least a month due to staffing need. Ht @npncards [MENTION=8641]vslcards[/MENTION]

notjomommasclint · Jun 11, 2013

I have no issue with this if the team they hire can tie up some of the loose ends in their service!

Dmscards · Jun 11, 2013

Thanks Topps!!!

Roll Dodgers

matfanofold · Jun 11, 2013

BenG76 · Jun 11, 2013

This is rather pathetic from a company as large as Topps. The last big redemption I pulled was promptly traded. Should I pull another it will be traded or sold.

gt2590 · Jun 11, 2013

An entire staff getting removed? Maybe the old one had some security/theft issues...

I know UD cleaned house a while ago and has reportedly improved.

That said, I trade/sell most redemptions I get...

BBCgalaxee · Jun 11, 2013

Only a matter of time until our calls to customer service are handled in India.

hofmichael · Jun 11, 2013

This isn't unheard of. Panini did the same thing not to long ago. There was a three month stretch where you couldn't get in touch with the redemption department. If it results in revamping the department then it is a good thing.

I'm hofmichael and I approve this message.

JackLondon · Jun 11, 2013

Is it weird that the main thing about that notification that bothers me is that they spelled "deeply" wrong?

That being said, I requested three redemption replacements last week. Oh well.

moxacaine · Jun 11, 2013

how can they say beckett value? those cards made for replacement only are not in beckett are they?

Keyser Soze · Jun 12, 2013

moxacaine said:
how can they say beckett value? those cards made for replacement only are not in beckett are they?

AND how can Beckett come up with an accurate value for cards that have never been made? They can't even accurately price cards we see sold everyday.

cmnkb8 · Jun 12, 2013

BBCgalaxee said:
Only a matter of time until our calls to customer service are handled in India.

Maybe the guys in India can do a better job...

vslcards · Jun 12, 2013

I'm glad this thread was started! I was the one that originally posted that picture on Twitter. I still have yet to get a reply from the Topps Twitter guy... I have now sent him 4 DM's and nothing. It is a joke!!

vslcards · Jun 12, 2013

moxacaine said:
how can they say beckett value? those cards made for replacement only are not in beckett are they?

Not that I know of. Then again I have seen dome short print ones on Ebay however when they sent me mine it wasn't numbered at all. And it was replacing a Gold Parallel to 10...

rsmath · Jun 12, 2013

IUjapander said:
A 100 million dollar annually company can't hire a customer service team? Seriously what is wrong with topps these days?

Topps paid too much to MLB to get an exclusive license, the private owners want as much income stream as possible from the company so Topps probably only hires minimum wage newbie workers who can't build any seniority to get pay raises over time.

Juan Gris · Jun 12, 2013

I'm 3 weeks into a Topps redemption card wait and, after reading this nonsense, am expecting to wait the full 16 weeks mentioned on the back of the redemption card. It sure would be nice to receive my baseball card redemption before the World Series is over.

Topnotchsy · Jun 12, 2013

Juan Gris said:
I'm 3 weeks into a Topps redemption card wait and, after reading this nonsense, am expecting to wait the full 16 weeks mentioned on the back of the redemption card. It sure would be nice to receive my baseball card redemption before the World Series is over.

Good luck. I'm waiting for a Mays 2012 Topps Tier One Reprint Auto for about a year. They've done signings with Mays subsequently but for some reason can't seem to produce that card. Hopefully yours is much quicker.

Dazed · Jun 12, 2013

Juan Gris said:
I'm 3 weeks into a Topps redemption card wait and, after reading this nonsense, am expecting to wait the full 16 weeks mentioned on the back of the redemption card. It sure would be nice to receive my baseball card redemption before the World Series is over.

I'm waiting on nine redemptions one from mid 2011 and another that the player has had live autographs in newer products.

Exposfan · Jun 12, 2013

I hope my Gerrit Cole Finest Auto Redemption just doubled in price last night. Thanks Topps and Beckett

Leaf · Jun 12, 2013

Not fun.. Not fun at all

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