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WARNING: BGS DAMAGES CARD AND CLAIMS NO RESPONSIBILITY FOR IT

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bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
I'm posting this as an informative account of an incident that recently transpired with a submission of a card to BGS. I would like to share what happened so others know this may happen to them and not be surprised if and when it does.

On my last submission to BGS one of the cards was damaged at their site, somehow, and when questioned about this I was asked to send the card in question back to the manager. Someone reviewed the situation and returned the card to me with no resolution, claiming there is no proof the damage occurred there.

Before returning the card to BGS, I sent original scans to the manager and gave him my word that the card was as clean as the original scans showed. I gave him my word that I never dropped the card or mishandled it in any way. I told him I understood the card is not a high-dollar value card, so the only reason I sent it in was because it clearly looked pristine. I meticulously checked the cards before sending them in and the Arrieta gold ref was clean as clean can be. It was sent in a penny sleeve and top loader, with all the other cards in like fashion, very securely. Apparently, no other cards were damaged there.

I am posting this for those of you who may not want to risk someone else damaging a card and not 'fessing up' to it. That is clearly the case here. The manager obviously asked the grader if he/she dropped this card, and they denied it; therefore, no proof on their end any damage occurred there. I gave him my word it was as clean as the scans I showed him, yet nothing was done for me. Therefore, the saying: "The customer is always right" does not apply to BGS. You have been warned.

Here are my two original scans: pay close attention just to the right side edge, bottom edge (center), bottom right surface, and scratch on back bottom surface. The card suffered scuffing and scratches on those areas. These scratches and marks are so glaring, there is no possible chance I missed those before sending it securely to them. Conclusion: they damaged it and took no responsibility for it. Instead of a potential BGS 10, which it would be without those freshly damaged areas, with a sale between $50-75 or maybe more, I am left with a $10 card, which doesn't cover the grading fees and shipping fees. As a big company who should look after their customers who pay them exhorbitant rates to review cards in 30 seconds for $10+ a card, I am highly disappointed in BGS.

Take a look:

Original two scans (in sleeve and not in sleeve)



Card returned:


damaged bottom corner:


damaged side edge:


damaged bottom edge/surface:


scratched back bottom edge/surface:


Card re-returned to me after reviewing the damage, with note attached:


Think whatever you want. I have presented the facts to you here.

Have a nice day.
 

FriarG

New member
Aug 21, 2011
217
New Jersey
How do you know Beckett damaged it? Did you hand it in for grading at a show or is it possible that it was damaged in transit by the postal service?
 

bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
They couldn't have dropped it, since the corners are still 9.5. What could've happened that caused the edge damage?
They could easily have dropped it and it landed flat on it's surface. I am 100% convinced it was damaged there, by someone, at some stage of the process. The grader may not have damaged it, it may have been damaged by the one who slabs them? I don't know. I don't know their procedure. All I could do was give the manager my word. I have no reason to lie about it. It's the principle here that matters, not the small amount of money involved. Who wants to deal with an unscrupulous company? My warning is worth heeding, to those who care. If they can't make a small-money mistake right, what if they f-k up a big money card? Then what? All they need to do is deny it was damaged there, claiming it arrived in that condition. It's BS, but what can one do?
 

bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
How do you know Beckett damaged it? Did you hand it in for grading at a show or is it possible that it was damaged in transit by the postal service?
As I think I mentioned, all the cards were sent VERY securely in a padded box with all the cards secured in place internally, in penny sleeves and top loaders. No other cards suffered damage. They would have alerted me if the box had suffered damage upon arrival, I'm sure.
 

bradical

Active member
Jun 21, 2009
4,938
402,712,515
Human process typically have a factor of human error. No way to prove that your packing didn't damage the cards any more that you can prove that one of their employees may have damaged the card.

Sucks that it happened. You aren't the first and you certainly won't be the last.
 

bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
Human process typically have a factor of human error. No way to prove that your packing didn't damage the cards any more that you can prove that one of their employees may have damaged the card.

Sucks that it happened. You aren't the first and you certainly won't be the last.
I've never once had a "packing" issue where a card was damaged from my negligence. Never.

Putting a card in a clean/new sleeve and top loader and loading them into a padded box that allowed for no 'wiggle-room' for the top-loaders could and would never produce those kinds of scratches and scuffs. Sorry, but it's an impossibility. Had they said the box was damaged upon arrival and one top-loader was clearly affected, I would understand, but that wasn't the case.
 

cmnkb8

New member
There is damage to both the front and back. It would have to be dropped more than once for that to happen. Also the damage seems rather "neat" or straight. Wouldn't the damage be scattered if it was dropped flat on the floor?

I think it is possible that this card was initially graded (perhaps higher than the current grade), then somehow damaged during the slabbing process, and was subsequently re-graded in its present condition so that the responsible party at BGS can cover up their mistake. Just a thought.
 

bricewaynebisel

New member
Jan 27, 2009
1,332
Oklahoma City, OK
In my experience, graders will immediately notify someone if they've damaged a card. That would probably lead to you getting a credit in the value of the card. I doubt there would be a reason for them not to own up to it unless they honestly didn't know it happened. i.e. damaged in the mail.
 

bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
There is damage to both the front and back. It would have to be dropped more than once for that to happen. Also the damage seems rather "neat" or straight. Wouldn't the damage be scattered if it was dropped flat on the floor?

I think it is possible that this card was initially graded (perhaps higher than the current grade), then somehow damaged during the slabbing process, and was subsequently re-graded in its present condition so that the responsible party at BGS can cover up their mistake. Just a thought.
This is what I was thinking, but I just can't say what transpired for sure. I can only give my word it was as clean as the original scans when I sent it in. That's all. Not a huge financial problem with this, but I will now be very hesitant to trust them with handling anything I send them. Sad to say, because we need a good grading company like BGS in some ways, yet when this crap happens, it's like flies in the ointment, so to speak.
 

cmnkb8

New member
In my experience, graders will immediately notify someone if they've damaged a card. That would probably lead to you getting a credit in the value of the card. I doubt there would be a reason for them not to own up to it unless they honestly didn't know it happened. i.e. damaged in the mail.
Might have been someone who had an unfavorable history of damaging cards, who was on a short leash.
 

bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
In my experience, graders will immediately notify someone if they've damaged a card. That would probably lead to you getting a credit in the value of the card. I doubt there would be a reason for them not to own up to it unless they honestly didn't know it happened. i.e. damaged in the mail.
How could it suffer those damages in the mail, in such a secure box and top loader? I put lots of insurance on the package but getting money from USPS on this seems prob equally as problematic, esp when I highly doubt they are to blame.
 

bear0555

Active member
Aug 27, 2008
1,716
I've submitted a ton through the group sub here and have had my share of cards damaged by BGS as well. Their grading service is excellent, especially for making a profit on 9.5s and 10s and protecting thin cards, but if they damage one of your cards, you're screwed.

Both of my cards BGS damaged were 75 point or thicker and broke the sleeve seal, resulting in a card with a scraped up edge and did not match the grade on the label. They gave me $40 grading credit on the first card, despite a high book value of $80. On the 2nd card, I submitted it 3 times. The resulting grades were 9, 8.5, and 9.5, with the card looking a bit "softer" in condition every time I sent it back to grade again. When I finally got the 9.5, the card broke the sleeve and the case was also cracked. I tried to get Phil to do something about the damaged card but BGS only reslabbed the damaged case. If a card has significant meaning to me, there is no way in hell BGS touches it.

I've dealt with the op before and I believe his side of the story. The chance that BGS damaged the card is a lot greater than the chance that the card was damaged prior to reaching BGS.
 

bradical

Active member
Jun 21, 2009
4,938
402,712,515
I've never once had a "packing" issue where a card was damaged from my negligence. Never.
But that is just it, you CAN NEVER prove it wasn't from your packaging or anything on your end. Just because it has never happened before doesn't mean it can't or didn't happen.
 

bmp1971

Active member
Jun 8, 2010
5,712
New Hampshire
But that is just it, you CAN NEVER prove it wasn't from your packaging or anything on your end. Just because it has never happened before doesn't mean it can't or didn't happen.
Do you think I damaged the card? Seriously? If I did, why would I send it in? Makes no sense, man. That sort of damage doesn't come from inserting the card into a sleeve and top loader, and you know that. C'mon.
 

bricewaynebisel

New member
Jan 27, 2009
1,332
Oklahoma City, OK
Cards can still move in toploaders no matter how 'secure' you think they are. You are so sure it happened at Beckett but then also admit it could have happened in transit. Prolly never will know which it was, but from my experience Beckett handles stuff like this well, so the flaming may not be warranted. If not, there's always PSA, hear you can get a 10 over there a bit easier.
 
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