Would Topps help me regarding a scratched Bowman Chrome auto

[SportsCardMojo]

I bought a box of 2010 Bowman Chrome Jumbo and cracked that sucker open. I pulled some nice cards, including a Jason Heyward Chrome auto.

Unfortunately, I immediately noticed some small scratches on the surface of the card. I threw the card up on ebay. After it sold, I noticed another mark on the card. Looks like a finger nail depression/ding. I didn't notice it before but there's no way I could have put it there since it went straight into a lucite holder.

Anyway, I let the buyer know...but here's my question.

I threw away the wrappers and the box. If I sent this back to Topps with my receipt, would they do anything for me?

I have to say, as desirable as Bowman Chrome cards are this year, the quality control from Topps is horrible. I had so many cards in bad condition. It's already hard enough to pull an auto of a decent player, but then you have to pray that the card is in good condition too!

Any suggestions? If I sold the card as is, what do you think is a fair price for the card with the marks on it?

 

[rico08]

I suggest going to topps.com and finding a number for customer service.

 

[gvsu96]

See sig.

But really no wrappers no UPC, no receipt no luck getting a replacement. They have really tighten down the last few years with replacing cards without those items.

 

[crosby87]

See sig.

But really no wrappers no UPC, no receipt no luck getting a replacement. They have really tighten down the last few years with replacing cards without those items.

He has a receipt so he may be able to get some help.

 

[schmidtfan20]

send it to beckett, get your 9.5 and then you are in the clear.

 

[gvsu96]

See sig.

But really no wrappers no UPC, no receipt no luck getting a replacement. They have really tighten down the last few years with replacing cards without those items.

He has a receipt so he may be able to get some help.

They won't replace it without having everything. Too many people buying card off eBay and such sending them back in for "better looking" cards.

 

[mburgin]

See sig.

But really no wrappers no UPC, no receipt no luck getting a replacement. They have really tighten down the last few years with replacing cards without those items.

He has a receipt so he may be able to get some help.

They won't replace it without having everything. Too many people buying card off eBay and such sending them back in for "better looking" cards.

i would call them first and see if they actually have another heyward auto to replace it with. they might offer to send a replacement auto back to you just not a heyward so you might be better off kepping what you have to be honest. check with fcb member dinanbbs and tell him your story. he will be able to tell you if topps can help or not.

 

[SportsCardMojo]

Thanks everyone, I'll call them tomorrow.

 

[JustinG08]

Even with the required wrappers, and receipt Topps most likely won't replace the card unless there is major damage. I have several chrome cards with small surface dimples from this years product, it sucks but you cant expect every card to be mint condition.

 

[schmidtfan20]

Even with the required wrappers, and receipt Topps most likely won't replace the card unless there is major damage. I have several chrome cards with small surface dimples from this years product, it sucks but you cant expect every card to be mint condition.

So you better ding it a bit more before you send it.

 

[SportsCardMojo]

Even with the required wrappers, and receipt Topps most likely won't replace the card unless there is major damage. I have several chrome cards with small surface dimples from this years product, it sucks but you cant expect every card to be mint condition.

I understand the occasional scratch on these chrome cards, but when I noticed that ding today, it really shocked me because I didn't see it when I originally pulled it.

I let the buyer on my listing know because I normally put that in my listing. I wanted to give the buyer a chance to back out.

It looks like a fingernail impression. I looked back at some photos I took and I see it now, but oddly, it doesn't show up in the scan I took afterwards.

Not to mention, it's Jason Heyward AUTO. not just any chrome card. He's the 2nd hottest player in this year's Bowman set, and mine is dinged...sucks.

 

[bongo870]

call them and explaine the situation. useually if you dont send alot back to topps or if this is your first they useually do a 1 time thing for ya.

 

[SportsCardMojo]

UPDATE!!!

Well, I took everyone's advice. First, I emailed Topps and got the generic response. Then I called. The person who answered asked if I had everything and I told her I didn't. I only had the box and the receipt, no wrappers. She said to go ahead and send it anyway.

Since I was sending the Heyward back, I decided to push my luck and send a few chrome cards that had extremely horrible centering or machine scratches. Why not? The worst they can do is say no and send my junk cards back to me.

So I got my mail today and......TOPPS! Not to mention, it was roughly a 1 week turnaround!!! They sent me a pristine Heyward Chrome Auto!!!!!!!!!!! AND, to topp it off (har har)....they sent me my chrome cards with better centering!!! They aren't perfect, but hey...I'll take 60/40 over 80/20 anyday!

So I just wanted to take this opportunity to say...Topps Damaged Card department... A+ (or in ebay lingo A++++++++++++++++)

I still think the guy in charge of quality control needs glasses or something. Maybe he needs a soul. I still have TONS of off centered chrome cards that I might as well give to my 3 year old kid to destroy.

I also wanted to thank everyone that suggested I call Topps. The card is in such good condition, I might get it graded. Thanks everyone!

 

[cgilmo]

send a thank you pm to DINANBBS

 

[SportsCardMojo]

send a thank you pm to DINANBBS

Thanks for reminding me.

But a side question, who is DINABBS? I'm guessing works for Topps?

 

[cgilmo]

send a thank you pm to DINANBBS

Thanks for reminding me.

But a side question, who is DINABBS? I'm guessing works for Topps?

Mike

He is in topps customer support.

He's probably the guy who helped you.

 

[SportsCardMojo]

Excellent! I sent him a PM. This just made my weekend!