Positive, but confusing UD customer service experience

Ty Hope · Jan 28, 2009

Last month I pulled a Chien-Ming **** black glove silver ink auto from sweet spot. I liked the card, but the auto was smudged. I called UD and sent them a scan and they said they wouldn't be able to replace it, but would send me something for my troubles.
I was still able to sell the **** for $115 on ebay despite the smudge which I was happy with, and today I got a package from UD. No complaints as it is a freebie, but I have no idea why they chose to send me the card below. Confused, but still this was cool that they hooked me up.

thenumberonemetfan · Jan 28, 2009

Beautiful card.They probably packed whatever they had around.

ChasHawk · Jan 28, 2009

They probably packed whatever they had around

Wouldn't you think that just maaayyybe they'd have some 08 Sweet Spots around?

You had a Bad

1. New york team

2. Autographed

3. Baseball card

They sent you a

1. San Fran team

2. Plain game-used

3. Football card

wtf? that's a bad replacement if I've ever seen one.

thenumberonemetfan · Jan 28, 2009

chashawk said:
They probably packed whatever they had around

Click to expand...

Wouldn't you think that just maaayyybe they'd have some 08 Sweet Spots around?

You had a Bad

1. New york team

2. Autographed

3. Baseball card

They sent you a

1. San Fran team

2. Plain game-used

3. Football card

wtf? that's a bad replacement if I've ever seen one.

It wasnt a replacement.He kept the ss auto and they sent him a free gu card.

Ty Hope · Jan 28, 2009

Yeah, it wasn't a replacement, but rather "something for my trouble". Like I said, no complaints as I was able to sell the sweetspot and got it as a freebie. But why I got a football card is beyond me...Maybe I can trade it for a NY Giants card!

Tom Oates · Jan 28, 2009

You did better than I did. I sent in an expired Carlton Fisk autograph redemtpion in hopes that they just might honor it since it was only a month or so overdue. Figured it was worth the price of a stamp. They sent me three packs of UD Hockey? They also ask you what players you collect and then send you random players. Another time, I gave them a list of Phil Hughes, Hunter Pence, Dustin Pedroia, and other rookies for some dual autographed cards they could not fulfill. They sent me two single signed Andruw Jones autographs :-(

They don't apply logic or honor your player list. They send you whatever they can scrape together.

Tom

Ty Hope · Jan 28, 2009

Tom Oates said:
You did better than I did. I sent in an expired Carlton Fisk autograph redemtpion in hopes that they just might honor it since it was only a month or so overdue. Figured it was worth the price of a stamp. They sent me three packs of UD Hockey? They also ask you what players you collect and then send you random players. Another time, I gave them a list of Phil Hughes, Hunter Pence, Dustin Pedroia, and other rookies for some dual autographed cards they could not fulfill. They sent me two single signed Andruw Jones autographs :-(

They don't apply logic or honor your player list. They send you whatever they can scrape together.

Tom

Dude, that is TERRIBLE! :lol: Sorry to laugh, but that is just ridiculous!

rebelpawn · Jan 28, 2009

It depends on which CSR you get. Some are better than others. I called on getting my SS Will Clark auto replaced, the guy told me they didn't have any more. For my troubles he sent me four Red Sox Gu and autos. I was pretty happy with that.

theplasticman · Jan 28, 2009

random. Go Upper Deck!

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