2009 National Coverage: Jimmy Spence of JSA Authentication S

[cgilmo]

http://www.freedomcardboard.com/comment ... 812-181538


This was my favorite interview of the national, give it a listen.

 

[Jastermereel]

Spence is a nice guy. Unfortunately the customer service skills at JSA, for the most part, begin & end with him.

 

[cgilmo]

Spence is a nice guy. Unfortunately the customer service skills at JSA, for the most part, begin & end with him.

all my experiences with JSA have been stellar

 

[Jastermereel]

Mine have not been.

 

[MallCopKJ]

Mine have not been.

+1 I was treated like dirt by him and his employee.

 

[cgilmo]

Mine have not been.

+1 I was treated like dirt by him and his employee.

i'm sorry man


obviously everyone's experience will be different.

 

[xcantgobackx]

Nice job! Spence seems like a decent guy. Who actually is the interviewer? Is it someone on this board?

 

[cgilmo]

Nice job! Spence seems like a decent guy. Who actually is the interviewer? Is it someone on this board?

thebeefycheddar (Rob Zeida) http://www.superfractor.com The Card Podcast

 

[Randy Shields]

I've had nothing but great experiences with both James and his staff numerous times. Maybe he has bad days. Dunno.

 

[MallCopKJ]

I know everyone has their bad days, its just my opinion that you shouldnt lie, or be rude to people paying for your services.

 

[Jastermereel]

I've spent a lot of money with them over the years and things have deteriorated from a Customer Service perspective. Though, as I said, Spence has always been personable.

 

[Randy Shields]

I know everyone has their bad days, its just my opinion that you shouldnt lie, or be rude to people paying for your services.

No doubt. Especially with more and more competition rising up. There was another authentication company there, although I don't remember they're name. I talked with one of they're employees who used to work for ***. Customer service IS what it's all about. Without the customer you have no business. Maybe you guys should send a letter or email explaining your complaints and concerns to them. I don't know if it would help, but it couldn't hurt.

 

[MallCopKJ]

I know everyone has their bad days, its just my opinion that you shouldnt lie, or be rude to people paying for your services.

No doubt. Especially with more and more competition rising up. There was another authentication company there, although I don't remember they're name. I talked with one of they're employees who used to work for ***. Customer service IS what it's all about. Without the customer you have no business. Maybe you guys should send a letter or email explaining your complaints and concerns to them. I don't know if it would help, but it couldn't hurt.

I hear ya. I had actually gone the email route after the situation I went through with them as well as called but neither were returned to this day.

 

[Penno]

I thoroughly enjoyed that interview. The best part was his words at the end, basically saying "I want you use my service, but do some research and know what your buying before hand."