Anyone shop at burbanksportscards store?

[CISCOKID23]

I have been turned off every time I went in there ..ya they have evry card you think of but with the crappy customer service they give with the high prices no thank you ...i still remember a few years back walking in there they all stared at me like i was going to rob the damn joint

I sat there and talked with one of the guys and mentioned ebay , he started to laugh and said ebay if for stores that dont know how to sell cards...lol how times have changed

you want to talk about over priced wax..go there and almost double of what you can find the boxes for...

 

[predatorkj]

I made a first time visit to their store recently.

If you are looking for specific cards, you have to shop through their Beckett Marketplace [there is a little table with two computers and a printer set up].

Once you are done with your shopping cart, you print out an 'invoice,' pay for your cards and then they have an employee pull the cards for you.

That blows my mind. I hope you can return it right on the spot if it's damaged. I understand the enormous qty. of cards and how difficult it would be to manage cost-effectively, but putting handcuffs on your customers is probably driving away more business than what they're getting. I mean shoot, why not hire some high school kids and tell them, sit in the back of the store and for every 200 or 300 cards you scan into the database, you get $25 towards any purchase of cards in the store. I just don't get NOT doing anything to improve that business practice. I don't get it. Customers need to see what they are buying. Period.

Sorry, but they would have to be some pretty trust worthy kids. Most likely relatives of the owner. I could see plenty of cards going missing if you trusted a few high school kids to scan them for money towards cards. Just my take.

I don't like their business practice as much as anyone else. But with the number of cards they own, it is probably not worth their time to scan or show a card to every person who asks. I could just imagine how many people would be expecting gem mint copies and decline to buy it upon seeing it. Could you imagine how many times they would have to scan or show a card in a day given the number of cards they own?

With that said, all of the cards I have purchased from them have been in great condition. Three are actually off to BGS for grading.

Well the owner of one of the shops I go to has so much inventory they have a warehouse to store it all but you can still go in and look at the cards they have in the store.Burbank should try to do the same.

 

[NECpilgrims8]

Personally, I haven't had any bad experience with Burbank, and that includes their pricing.

When it comes to the issue of the storefront, I will not judge their business practices, when I really have no idea how hard it is to manage that tyoe of inventory. Clearly, they have an enormous warehouse of a storefront, which has everything cataloged on a very regimented system. If they had to pull out cards all day, I can only imagine the headache.

Everyone that has been to the store has talked about how the checkout system works, but no one has said what the return policy is IF the card is really damaged beyond your liking.

 

[200lbhockeyplayer]

over 1.1 million sports cards? That is unbelievable. Does anyone know anything about their buying practices?

Buy extremely low, list extremely high.

They have their niche...fortunately I don't have interest.

 

[Bornagaincollector]

I could see not having scans of small $ cards.Buts let say someone walks in there ready to spend a few 1000's $...If i'm the owner,that person better get a scan or somebody backside would be in some deep crap.

 

[onionring9]

I've had no problems with them. The only complaint I've had was asking for scans and they wouldn't respond (but they were for cards I had no intention of buying).

I've asked for them to look to see if they had variations of specific cards and they've always looked to tell me exactly what they had (and that required them to go through their inventory and pull cards out).

I buy when they have something I believe is worth the price. I ignore when they ask too much.

 

[NECpilgrims8]

I could see not having scans of small $ cards.Buts let say someone walks in there ready to spend a few 1000's $...If i'm the owner,that person better get a scan or somebody backside would be in some deep crap.

The majority of people that buy from their store does not drop thousands in one purchase. I am sure that they operate like any other business when the high rollers come in to purchase stuff.

The buy gets a little better treatment than your average Joe, by getting "special help" from the staff. If you automatically think that's ridiculous and makes you hate them more, then I think you should never support another high dollar business (car dealers, jewelers, house interior decorators, etc...).

 

[200lbhockeyplayer]

That blows my mind. I hope you can return it right on the spot if it's damaged. I understand the enormous qty. of cards and how difficult it would be to manage cost-effectively, but putting handcuffs on your customers is probably driving away more business than what they're getting. I mean shoot, why not hire some high school kids and tell them, sit in the back of the store and for every 200 or 300 cards you scan into the database, you get $25 towards any purchase of cards in the store. I just don't get NOT doing anything to improve that business practice. I don't get it. Customers need to see what they are buying. Period.

You understand that they already have hundreds of people doing it for free right?

Beckett.com image upload.

 

[Bornagaincollector]

I could see not having scans of small $ cards.Buts let say someone walks in there ready to spend a few 1000's $...If i'm the owner,that person better get a scan or somebody backside would be in some deep crap.

The majority of people that buy from their store does not drop thousands in one purchase. I am sure that they operate like any other business when the high rollers come in to purchase stuff.

The buy gets a little better treatment than your average Joe, by getting "special help" from the staff. If you automatically think that's ridiculous and makes you hate them more, then I think you should never support another high dollar business (car dealers, jewelers, house interior decorators, etc...).

I see your point and fully understand it,they have scans of several Casey Blake cards that are for sale.Why scan them instead of the higher $ cards?Unless they are getting there scans from a 2nd source.

 

[onionring9]

The majority of people that buy from their store does not drop thousands in one purchase. I am sure that they operate like any other business when the high rollers come in to purchase stuff.

I've dumped thousands into their business and I don't get special attention when asking for scans and such.

Before I first bought from them, I was asking for variation identification on $1 cards (cards that probably cost .05 cents elsewhere) and they looked them up for me. If you have questions about variations of cards they have in stock and they don't have the variation listed, they'll look it up. If you ask them for a scan of a card you won't get it.

You just need to understand who they are, what they will do, and you won't have a problem with them.

 

[flightposite]

As long as people continue to buy from them, why would they ever change from something that is so easy?

All they have to do is wait for people with huge collections to come in. Buy them. List them at 7x the price they paid for them with a turbo lister. Not waste any time on customer service or actually scanning and backing up your product. And then have people pay that 7x price for a card, because it is rare.

Sounds like a great business and yet people support them.

 

[200lbhockeyplayer]

As long as people continue to buy from them, why would they ever change from something that is so easy?

All they have to do is wait for people with huge collections to come in. Buy them. List them at 7x the price they paid for them with a turbo lister. Not waste any time on customer service or actually scanning and backing up your product. And then have people pay that 7x price for a card, because it is rare.

Sounds like a great business and yet people support them.

I don't think Burbank would pay 14% for any card...let alone a lot of them.

Consider that they sell everything for at least full high Beckett price...and then understand that they are paying pennies on the dollar...not dimes.

Their huge inventory is a risk...a huge risk and their pricing has to reflect that.

 

[wideright]

That blows my mind. I hope you can return it right on the spot if it's damaged. I understand the enormous qty. of cards and how difficult it would be to manage cost-effectively, but putting handcuffs on your customers is probably driving away more business than what they're getting. I mean shoot, why not hire some high school kids and tell them, sit in the back of the store and for every 200 or 300 cards you scan into the database, you get $25 towards any purchase of cards in the store. I just don't get NOT doing anything to improve that business practice. I don't get it. Customers need to see what they are buying. Period.

You understand that they already have hundreds of people doing it for free right?

Beckett.com image upload.

Yes I do, and I was being more facetious than anything. My point was that for the amount of business they are turning away by NOT scanning, and overcharging, they could make a lot of customers happy by doing those two things, and STILL making money. Obviously, they don't care, and obviously they are happy not worrying about the business they are losing.

And do you really think they are grabbing Beckett images? How many countless auctions go imageless? Maybe they are grabbing some, but i haven't heard about them doing that so I can't say. But again, they could care less. They have a business model, and are happy with it. If customers are walking into the store and they still can't see the card before buying, it's probably safe to say they aren't going to bother downloading images.

 

[flightposite]

As long as people continue to buy from them, why would they ever change from something that is so easy?

All they have to do is wait for people with huge collections to come in. Buy them. List them at 7x the price they paid for them with a turbo lister. Not waste any time on customer service or actually scanning and backing up your product. And then have people pay that 7x price for a card, because it is rare.

Sounds like a great business and yet people support them.

I don't think Burbank would pay 14% for any card...let alone a lot of them.

Consider that they sell everything for at least full high Beckett price...and then understand that they are paying pennies on the dollar...not dimes.

Their huge inventory is a risk...a huge risk and their pricing has to reflect that.

Could you imagine the day on ebay if they got in trouble and ended up listing everything at auction... wow.

 

[predatorkj]

That blows my mind. I hope you can return it right on the spot if it's damaged. I understand the enormous qty. of cards and how difficult it would be to manage cost-effectively, but putting handcuffs on your customers is probably driving away more business than what they're getting. I mean shoot, why not hire some high school kids and tell them, sit in the back of the store and for every 200 or 300 cards you scan into the database, you get $25 towards any purchase of cards in the store. I just don't get NOT doing anything to improve that business practice. I don't get it. Customers need to see what they are buying. Period.

You understand that they already have hundreds of people doing it for free right?

Beckett.com image upload.

Yes I do, and I was being more facetious than anything. My point was that for the amount of business they are turning away by NOT scanning, and overcharging, they could make a lot of customers happy by doing those two things, and STILL making money. Obviously, they don't care, and obviously they are happy not worrying about the business they are losing.

And do you really think they are grabbing Beckett images? How many countless auctions go imageless? Maybe they are grabbing some, but i haven't heard about them doing that so I can't say. But again, they could care less. They have a business model, and are happy with it. If customers are walking into the store and they still can't see the card before buying, it's probably safe to say they aren't going to bother downloading images.

Actually I purchased a few Bagwell's from them a few days ago and they had beckett images and info from becketts guide in the auction.


I really don't care one way or the other but lets face it...why scan low dollar cards and not high dollar ones?Why check for $1 variation cards for one customer but then expect to sell a $1000 card sight unseen to another.None of it makes a lick of sense.

And I hate to tell you this and this may sound arrogant but 1 million cards isn't jack.Maybe to them but in reality its not.I have over 200,000 now easily and I can tell you exactly where every card is and if you asked for a specific card I could find it within about a minute.Sure this would be multiplied if I had 1 million cards but I also don't have anyone working for me.Its really not that hard though.Separate by player and then by date.If you want you can even go by brand.You don't even have to go by particular set but just brand(i.e. donruss, topps, upper deck, etc.).Give me a million cards and I could have them sorted out in a week .I'd also be able to pull one fairly quickly for you.

 

[wideright]

That blows my mind. I hope you can return it right on the spot if it's damaged. I understand the enormous qty. of cards and how difficult it would be to manage cost-effectively, but putting handcuffs on your customers is probably driving away more business than what they're getting. I mean shoot, why not hire some high school kids and tell them, sit in the back of the store and for every 200 or 300 cards you scan into the database, you get $25 towards any purchase of cards in the store. I just don't get NOT doing anything to improve that business practice. I don't get it. Customers need to see what they are buying. Period.

You understand that they already have hundreds of people doing it for free right?

Beckett.com image upload.

Yes I do, and I was being more facetious than anything. My point was that for the amount of business they are turning away by NOT scanning, and overcharging, they could make a lot of customers happy by doing those two things, and STILL making money. Obviously, they don't care, and obviously they are happy not worrying about the business they are losing.

And do you really think they are grabbing Beckett images? How many countless auctions go imageless? Maybe they are grabbing some, but i haven't heard about them doing that so I can't say. But again, they could care less. They have a business model, and are happy with it. If customers are walking into the store and they still can't see the card before buying, it's probably safe to say they aren't going to bother downloading images.

Actually I purchased a few Bagwell's from them a few days ago and they had beckett images and info from becketts guide in the auction.


I really don't care one way or the other but lets face it...why scan low dollar cards and not high dollar ones?Why check for $1 variation cards for one customer but then expect to sell a $1000 card sight unseen to another.None of it makes a lick of sense.

And I hate to tell you this and this may sound arrogant but 1 million cards isn't jack.Maybe to them but in reality its not.I have over 200,000 now easily and I can tell you exactly where every card is and if you asked for a specific card I could find it within about a minute.Sure this would be multiplied if I had 1 million cards but I also don't have anyone working for me.Its really not that hard though.Separate by player and then by date.If you want you can even go by brand.You don't even have to go by particular set but just brand(i.e. donruss, topps, upper deck, etc.).Give me a million cards and I could have them sorted out in a week .I'd also be able to pull one fairly quickly for you.

Well that's what I'm talking about. Not only is it feasible, but it would help your business tremendously. I mean, there aren't other businesses that I can think of that disallows customers to see what they are buying, BEFORE they buy it.

 

[predatorkj]

That blows my mind. I hope you can return it right on the spot if it's damaged. I understand the enormous qty. of cards and how difficult it would be to manage cost-effectively, but putting handcuffs on your customers is probably driving away more business than what they're getting. I mean shoot, why not hire some high school kids and tell them, sit in the back of the store and for every 200 or 300 cards you scan into the database, you get $25 towards any purchase of cards in the store. I just don't get NOT doing anything to improve that business practice. I don't get it. Customers need to see what they are buying. Period.

You understand that they already have hundreds of people doing it for free right?

Beckett.com image upload.

Yes I do, and I was being more facetious than anything. My point was that for the amount of business they are turning away by NOT scanning, and overcharging, they could make a lot of customers happy by doing those two things, and STILL making money. Obviously, they don't care, and obviously they are happy not worrying about the business they are losing.

And do you really think they are grabbing Beckett images? How many countless auctions go imageless? Maybe they are grabbing some, but i haven't heard about them doing that so I can't say. But again, they could care less. They have a business model, and are happy with it. If customers are walking into the store and they still can't see the card before buying, it's probably safe to say they aren't going to bother downloading images.

Actually I purchased a few Bagwell's from them a few days ago and they had beckett images and info from becketts guide in the auction.


I really don't care one way or the other but lets face it...why scan low dollar cards and not high dollar ones?Why check for $1 variation cards for one customer but then expect to sell a $1000 card sight unseen to another.None of it makes a lick of sense.

And I hate to tell you this and this may sound arrogant but 1 million cards isn't jack.Maybe to them but in reality its not.I have over 200,000 now easily and I can tell you exactly where every card is and if you asked for a specific card I could find it within about a minute.Sure this would be multiplied if I had 1 million cards but I also don't have anyone working for me.Its really not that hard though.Separate by player and then by date.If you want you can even go by brand.You don't even have to go by particular set but just brand(i.e. donruss, topps, upper deck, etc.).Give me a million cards and I could have them sorted out in a week .I'd also be able to pull one fairly quickly for you.

Well that's what I'm talking about. Not only is it feasible, but it would help your business tremendously. I mean, there aren't other businesses that I can think of that disallows customers to see what they are buying, BEFORE they buy it.

Yeah...thats about the only thing I don't understand about burbank.Other than that...they are a little high but thats just the way the ball bounces.