CLASSIC SITUATION on EBAY: What to do?

[Buynhisellnlow]

+100

By forwarding the e-mail to E-Bay, it can help protect you from any negative feedback, as he is clearly having buyer's remorse before it even arrives. So, he can't claim like it was damaged, or was not the item he bought, etc... if he gives you negative feedback, E-Bay would already have this e-mail on copy and should be able to remove the feedback. Same thing goes if he tries to file a claim via PayPal.

What information are you using to support your position? It is my understanding, both from Ebay's printed policies and from directly speaking to them, that an item can be returned within the allotted period for any reason to include buyer's remorse.

However, I admit that I am regularly wrong about things and this may be no different. If you could show me what you are using to base your position, I would appreciate it as I've had a similar issue recently occur and based on my conversation with Ebay, I issued a refund. But if I can find a way to avoid doing so in the future, without Ebay siding with the buyer, that would be great.

 

[Wainwright]

Good luck on winning this. While I agree that buyers should not be able to return items simply due to buyer's remorse, according to Ebay, they can. Their return policy allows for returns for "any reason." I've spoken to Ebay directly about this and they confirmed that "any reason" really is any reason at all.

I once sold an iPod and the buyer claimed it didn't work it wouldnt charge when he got it and I knew it did when I sent it so I emailed eBay and told them the situation and they said that if I stated in the auction that I don't except returns then he can't do anything. I did tell the guy to send it back and I would see if I could charge it. He sent it back and I could totally tell he took it apart. The back popped off and I found that the batter was no longer connected ad couldn't be reconnected. I emailed him back and told him what I found and that either he was trying to do something with the iPod and that didn't work and he broke it and wanted his money back or that he was trying to rip me off by sending back a different iPod and that he was not going to get any money from me and eBay had been informed. I asked if he wanted it back or if he just wanted me to throw it away. He replied I guess send it back. I kept watching his auctions for awhile to see if he tried to realist it