ebay issue

[All The Hype]

Have a minor ebay issue, just looking for opinions.

Here's the listing in question: [ebay:vkav0wls]280497730178[/ebay:vkav0wls]

I shipped the day after receiving payment and the buyer got it today (less than 3 days after paying).

He messages me today claiming there is a big surface scratch going from top to bottom of card. I always note any notable flaws in my listings and obviously didn't notice this when listing. I'm not sure if I believe it or not, because I thought about grading the card and ultimately decided not to because one of the back corners was slightly frayed...but it wouldn't have been much of a question if I had noticed a large surface scratch like he describes.

Anyway, he claims he wouldn't have offered anywhere near as much had he known about the scratch. I sent a message stating that my listing clearly states that the card is in near mint condition or better, and if he graded it, I don't see any way how it would receive a grade lower than near-mint (That's like a BGS 7 if I'm not mistaken). I welcome questions, but clearly state in the auction to please ask questions before bidding/offering. I asked him to describe the damage and offered him a full refund if he wants to return the card.

I think it's ridiculous to expect a flawless card every time you buy a card on eBay, especially when you don't even ask for a more detailed explanation of the condition. Am I wrong?

What do you do here? Bite the bullet and give him a partial refund? I wouldn't mind throwing $5 or $10 back his way just to end this little issue, but he sounds like he wants more than that, which I'm not sure I feel is fair. Even though I'm automatically in the wrong for being a seller on eBay, it seems like the buyer is wrong either way (either buyer's remorse and lying about the scratch or just from not asking for a better description of the condition before offering). It's not the end of the world no matter what happens, but $75 is a relatively large sale for me and I'd like to do whatever I can not to get screwed out of it when to the best of my knowledge, I did everything right.

Thanks for any opinions.

 

[Zithy]

My guess is that it's more of a factory thing, if it's exactly a straight line. I think Jeter SP rookies were prone to that. Kind of something that only shows up at an angle in the light, BUT would knock it down a grade - guessing to a PSA 8, which is right there at NM-MT.

I can understand someone buying a card they think they can grade to flip, then finding out there's a flaw that was not made known that prevents a perfect grade. Pretty sure if the guy was looking at the same card at a show, he'd notice it and offer less.

Choices seem:

A) offer full refund upon receiving it on a return. I wouldn't do partial

B) tell him if it grades less than a PSA 8 you'll buy it back at the full $75

 

[RiceLynnEvans75]

True, he should have asked questions but then you knew that one of the back corners had fraying. If you knew that, you should have included it in the item description. Nobody should expect a flawless card in the mail but people do have a right to know exactly what is wrong with the item they are buying and simply stating "at least NM or better" doesn't tell people what the issue is. I'd take the card back and refund him.

 

[cnotekidwrxsti]

What was the buyers ID? I ask because Ive had this happen recently.

 

[bigpops65]

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

 

[phillyfan0417]

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

It is as described until he can prove otherwise. It clearly state card is nm or better.


Seller will more than likely win a paypal claim due to his description.

 

[JVC]

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

It is as described until he can prove otherwise. It clearly state card is nm or better.


Seller will more than likely win a paypal claim due to his description.

The seller will NEVER win a paypal claim for "not as described." Not only does ebay and paypal side with the buyer every time, they don't even look at the listing or ask the buyer for the reason why the item was "not as described." The entire process is automated. I'm sorry, but if this buyer really wants to get a refund, he's going to get one whether the seller wants to give it or not.

 

[HoustonTeams4Me]

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

It is as described until he can prove otherwise. It clearly state card is nm or better.


Seller will more than likely win a paypal claim due to his description.

Hey Philly, I'm not doubting you (because I haven't had a PP claim in quite sometime) but I know when I've been a part of a claim dispute through PP in the past the buyer wins 99.9% of the time when it has to do with "not as described", especially when there is no word-for-word description given in the auction (usually the Nrmt-Mint won't cut it as the folk's at Paypal are in no way experts in the card game & aren't likely to take the seller's word for it). Basically I'm replying to see if maybe you know of a recent change to Paypal's dispute system or if they have taken steps to now ensure a more fair outcome for the seller in these claim dispute's(?) as your response to this thread makes it seem as though you've dealt with & won a dispute such as this.

Either way Hype, Good Luck brother (as many responded already in this thread I'd steer clear of a partial refund, since you'd probably see that card relisted for full price right after you refunded him :? ).
Take care, Dave.

Edit- it looks as though JVC posted right before me voicing the same experience as I...And if worse came to worse, the buyer could crease the dang card in half & claim not-as-described, win the PP claim, & then send back a worthless piece of creased cardboard (that's why I always offer up a full refund before things get messy, out of fear of this scenario- since it has happenned to me before in the past :x ).

 

[Huffamaniac]

This is what i would do. has the buyer threatened you with negative feedback?

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

 

[All The Hype]

Well the buyer messaged me back today. Honestly I was not very nice in my message to him because I basically put the blame on him for not asking questions and for expecting a card better than what was described.

I think he took it to heart though, he said he did not mean to be difficult and that he would be happy to send it back for a full refund or maybe do a partial refund. Seems like he's reasonable compared to some of the crazy buyer stories we've heard on this message board before.

I plan to message him back giving him the option of a $10 partial refund to keep the card or a full refund to return the card. While the partial refund is annoying since I still feel that I did nothing wrong, I can live with this if it solves the issue.

 

[Huffamaniac]

I am not big on partial refunds, but i have done the same thing ($10 refund) just to put the matter behind me.

Off topic, When do you think Carlos Guillen will be back and do you think Boesch will stick with the team when he does come back?

Well the buyer messaged me back today. Honestly I was not very nice in my message to him because I basically put the blame on him for not asking questions and for expecting a card better than what was described.

I think he took it to heart though, he said he did not mean to be difficult and that he would be happy to send it back for a full refund or maybe do a partial refund. Seems like he's reasonable compared to some of the crazy buyer stories we've heard on this message board before.

I plan to message him back giving him the option of a $10 partial refund to keep the card or a full refund to return the card. While the partial refund is annoying since I still feel that I did nothing wrong, I can live with this if it solves the issue.

 

[bballcardkid]

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

It is as described until he can prove otherwise. It clearly state card is nm or better.


Seller will more than likely win a paypal claim due to his description.

The seller loses 99.9999999% of the time. I created a thread about a card I sold for $350 that was graded a *** 8. I clearly stated that the sticker autograph was damaged, yet when the buyer recieved it, he contacted me about the damage saying it was worse than he expected (despite the card being professionally graded mind you), I replied saying it's your fault for not reading the description and that the card is professionally graded. He opens a claim, and wins, I have to give him a partial refund. If your a buyer, you can recieve a card, litterally cut all 4 corners off of the card or feed it to your dog...or actually do nothing at all to the card, open a claim with paypal and still win EVERY time.

 

[All The Hype]

It's lookin like mid-May for Guillen.

Boesch virtually went from being a non-prospect two years ago to having a huge season in 2009 and being one of the Tigers' best power hitters (at any level). He was tearing Triple-A pitching apart before the callup. I'd love to see him stay because he could provide some serious mid-order pop which is something the Tigers can definitely use. He's a strikeout candidate and not a very good fielder, but he has a strong arm and can hold his own enough to justify keeping his bat in the lineup.

Other than Cabrera and Magglio, the Tigers get very little consistent homerun pop from anyone in the lineup. Guys like Boesch and eventually Ryan Strieby (when he gets healthy and back on track) can come up and be big contributors in the power department.

I'd rather have a guy hit .240 with 20 homers and a ton of doubles than a guy hit .260 with more speed but much less power...so I'd rather have Boesch stay up and send Don Kelly down. Not sure how it'll play out, but if Boesch keeps hitting, he's gonna make it tough on the Tigers to send him back down.

I am not big on partial refunds, but i have done the same thing ($10 refund) just to put the matter behind me.

Off topic, When do you think Carlos Guillen will be back and do you think Boesch will stick with the team when he does come back?

Well the buyer messaged me back today. Honestly I was not very nice in my message to him because I basically put the blame on him for not asking questions and for expecting a card better than what was described.

I think he took it to heart though, he said he did not mean to be difficult and that he would be happy to send it back for a full refund or maybe do a partial refund. Seems like he's reasonable compared to some of the crazy buyer stories we've heard on this message board before.

I plan to message him back giving him the option of a $10 partial refund to keep the card or a full refund to return the card. While the partial refund is annoying since I still feel that I did nothing wrong, I can live with this if it solves the issue.

 

[Mr.Whipple]

Tell him if he is unhappy, to return the item for a full refund. If he files a chargeback with Paypal claiming "not as described," Paypal will make him return the item in order to get the refund. Don't do a partial refund.

It is as described until he can prove otherwise. It clearly state card is nm or better.


Seller will more than likely win a paypal claim due to his description.

The seller will NEVER win a paypal claim for "not as described." Not only does ebay and paypal side with the buyer every time, they don't even look at the listing or ask the buyer for the reason why the item was "not as described." The entire process is automated. I'm sorry, but if this buyer really wants to get a refund, he's going to get one whether the seller wants to give it or not.

I won a case as a seller when the buyer claimed not as described... They declined the refund, Think the buyer had a history of doing it will almost every purchase he made. I found a few neutrals made by him and the sellers all stated he wanted a refund for item not as described. He also stated he was not gonna return the item after getting his refund.