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Football card eBay buyers increasingly problematic

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f2tornado

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Football cards have their ups and downs perhaps more than any other major sport which has led to a lot of card speculation over the past few seasons. I'm having a lot more issues with speculative buyers than at any other time in the past. The most common problem is people making bids on a card in hopes the player has a solid performance or repeats a big game. This is particularly common when the card(s) sell on the low end of expectations. The bidders then hold the card hostage and wait for the next game or even two games out before deciding whether to pay or not. By this time the buyer assumes no risk other than getting the eBay slap on the wrist for non payment. Seller is now either effectively selling the card below market value if the player pops or is stuck selling at a lower price if the player has a bad week. Either way, the seller loses. I sometimes sell cards that have upside potential to buy other cards with bigger upside potential or to simply pay for cards where I got lucky on a low hammer. This is a lost cause when buyers don't hold up their end of the transaction. The other problem I have is people coming up with various excuses after a poor game to cancel a bid or transaction.

Here are a couple examples from the past few weeks where I got the short end of the stick. I sold a Stephen Hill 2012 Finest Prism Auto /10 BGS 9.5 for $34 (#141057484201) on Sept 11. The card went cheaper than I hoped as I figured it could get double but nevertheless I needed some funds for some 2013 singles. Eight days later and after another okay but not big game the nonpayment process began. On the final day of the process and right after Hill's big game last week I got paid. Pretty crappy since I could not use the money earlier as hoped and also knowing the card would likely fetch a lot more than I got out of it. A couple months ago I sold a Stephen Hill 1957 Refractor Auto right after the physical card came from the redemption center. The card fetched over $30 yet subsequent copies got only half of that. The buyer requested a refund claiming the corner was not BGS 9.5 quality. I obliged but told the buyer he would need an e-check refund as the Paypal account was dry. I said he could wait a couple days for an instant payment and all I got was hell over it. I proceeded to sell the card for half the price and blocked the rude buyer with remorse. Now on to yesterday. I have some Hill cards up for bids hoping he'd build on his previous game and the fact I just need some dough to pay the bills. Unfortunately Hill gets knocked out of the game on the first drive and the Jets looked like cow dung. Like clockwork, a buyer contacts me and asked to cancel his bid on the Chrome Prism Auto BGS 9.5 since he did not notice a (minor) scratch on the case. This actually would be just cause for a not as described case so I obliged.

Here is what I am doing to limit this nonsense. First I set the unpaid item assistant to automatically file after 4 days. I used to be a lot more flexible but am getting too many burns these days and this is costing me money. In order to do this I had to change my combined shipping rule to 3 days. I noted in my item descriptions, "Payments should be received within 4 days to avoid automatic non payment case. This is a change from my previous auctions as I am done with bidders holding my cards hostage waiting for the next game to decide if they are going to pay or not. Please contact me if you cannot pay within that time". Since most of my football card auctions end on Sunday or Monday the buyers can no longer wait until the next game without a case being opened. They may still end up not paying but at least it's no longer waiting through two games. Next, while I have always been good about noting obvious card flaws, I tended to ignore the superficial stuff and just listed most everything as NRMT-MINT. This was especially true on thicker cards that are condition sensitive by nature. I am now including the condition sensitive verbiage in item descriptions. I don't yet have too many problems with buyers on these flaws but they are slowly increasing. Buyers are more finicky when it comes to slabs or at least making excuses to wriggle out of purchases or get a discount when they perceive to overpay. I always mentioned any obvious slab issues but will now be mentioning even the minor stuff in an effort to stave off as much of this nonsense as possible.

Bottom line is cover your asphalt. The entire eBay experience is not as fun as it used to be and the next time I get a survey I will be letting them know the mockery that has become of the trading card section on the site.
 
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predatorkj

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Only thing I can think of is end the auction normally and require payment within 48 hours. You'll lose some buyers but it might cut some of this stuff out. I've had sellers hit me with a non-paying bidder in less than 36 hours so I know it's possible. And after you file the claim they won't have enough days to wait for the next game.
 

SouthSideSluggers

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Plus I have noticed that any cards with NY Jets or NY Giants have more issues than any other teams...lots of times (not all) if I have a problem with a buyer they will be in the NY area...not sure what it is or if other have experienced this as well.
 

bmc398

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Only thing I can think of is end the auction normally and require payment within 48 hours. You'll lose some buyers but it might cut some of this stuff out. I've had sellers hit me with a non-paying bidder in less than 36 hours so I know it's possible. And after you file the claim they won't have enough days to wait for the next game.
As far as I understand, you can ask for payment within 48 hours, but cannot enforce this. Football buyers ARE the worst at this since one good week is all a guy needs to see a pop. I ALWAYS start the unpaid item process ASAP. Most people even wait til this starts to pay for items they have full intention of purchasing. Makes no sense to me....but it happens.

Returns are returns, but tightening up your NBP case window on this stuff will help immensely.
 

predatorkj

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As far as I understand, you can ask for payment within 48 hours, but cannot enforce this. Football buyers ARE the worst at this since one good week is all a guy needs to see a pop. I ALWAYS start the unpaid item process ASAP. Most people even wait til this starts to pay for items they have full intention of purchasing. Makes no sense to me....but it happens.

Returns are returns, but tightening up your NBP case window on this stuff will help immensely.

Well I've purchased an item and had a non-paying bidder claim filed on me before the weekend was over. It was less than 48 hours. In fact a lot of sellers are jumpier lately.
 

matfanofold

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Although perhaps not ideal, could you not put a BIN with immediate payment required?
 

predatorkj

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Although perhaps not ideal, could you not put a BIN with immediate payment required?

His stuff was all auction. But this would be a good alternative. Thing is, there are a lot of good buyers out there who are driven away from immediate payment requirements.

For instance, I see a card I really want and will gladly pay for. You have a BIN with immediate payment required. I see it but I don't get paid until Friday and it's only Monday. So I save it in my watch list and peruse around some more and end up finding other cards I want that are auctions or even regular BIN's. I weigh the options and go with those instead. Friday rolls around and now all of a sudden your card isn't in my budget anymore. All because you required immediate payment. I know you may not think that happens all the time but it most likely happens a lot.
 

ronniedp23

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His stuff was all auction. But this would be a good alternative. Thing is, there are a lot of good buyers out there who are driven away from immediate payment requirements.

For instance, I see a card I really want and will gladly pay for. You have a BIN with immediate payment required. I see it but I don't get paid until Friday and it's only Monday. So I save it in my watch list and peruse around some more and end up finding other cards I want that are auctions or even regular BIN's. I weigh the options and go with those instead. Friday rolls around and now all of a sudden your card isn't in my budget anymore. All because you required immediate payment. I know you may not think that happens all the time but it most likely happens a lot.

He didn't say there weren't drawbacks. Its a way to prevent people slow playing you on eBay.

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bmc398

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Well I've purchased an item and had a non-paying bidder claim filed on me before the weekend was over. It was less than 48 hours. In fact a lot of sellers are jumpier lately.

I think the minimum is 4 days, but I could be wrong.
 

nappyd

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His stuff was all auction. But this would be a good alternative. Thing is, there are a lot of good buyers out there who are driven away from immediate payment requirements.

For instance, I see a card I really want and will gladly pay for. You have a BIN with immediate payment required. I see it but I don't get paid until Friday and it's only Monday. So I save it in my watch list and peruse around some more and end up finding other cards I want that are auctions or even regular BIN's. I weigh the options and go with those instead. Friday rolls around and now all of a sudden your card isn't in my budget anymore. All because you required immediate payment. I know you may not think that happens all the time but it most likely happens a lot.
But it could be in someone else's budget or have sold in the meantime...


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predatorkj

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But it could be in someone else's budget or have sold in the meantime...


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True. Or it could be like the 20 or so cards I've been watching but never seem to get around to buying even though they been relisted several times. Door swings both ways...
 

ronniedp23

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True. Or it could be like the 20 or so cards I've been watching but never seem to get around to buying even though they been relisted several times. Door swings both ways...

And that's the decision a seller has to make. I wish eBay would let me require immediate payment on closing an auction.

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predatorkj

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And that's the decision a seller has to make. I wish eBay would let me require immediate payment on closing an auction.

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Best advice I can tell you is end auctions on thursday or Friday. Most people either get paid on Wednesday or Friday so either way you should get paid somewhat quickly. But if it's not a volatile card, sellers shouldn't be as jumpy as some of them get. I understand they want their money. But if you can't wait at least a couple of days, you're going to encounter problems. If eBay ever goes to an immediate payment on every item sold auction or bin, they'll lose a lot of buyers.
 

ronniedp23

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Best advice I can tell you is end auctions on thursday or Friday. Most people either get paid on Wednesday or Friday so either way you should get paid somewhat quickly. But if it's not a volatile card, sellers shouldn't be as jumpy as some of them get. I understand they want their money. But if you can't wait at least a couple of days, you're going to encounter problems. If eBay ever goes to an immediate payment on every item sold auction or bin, they'll lose a lot of buyers.

Doubtful. People will just use bill me later. I clearly state payment is due w/in 48 hours. I send an invoice promptly upon the auction's close and if I haven't received payment I open an NPB.

When I buy, I pay as soon as I receive an invoice. Its a courtesy thing.

If a buyer asks me for more time I will give it to him. Most don't ask. And I have zero patience for that.

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