Question about Ebay refund and the selling fees.

[Erich]

As many of you know I had a problem with a card getting stolen during it's PO trip. I plan on refunding the buyer the 180.00 the question I have is this. Is there a way to not have to pay the fees since since the card was stolen and I am refunding the buyer? I am just not sure if there is a way to do this through Ebay so I get the 16.00 selling fee back from Ebay. It would hurt a little less then.

Thanks, Erich

 

[longbomberz]

Pretty sure you'd just need to cancel the transaction after you refund the buyer. Just talk to them before so they're aware of it and it shouldn't be an issue.

 

[cubsfan3434]

I can confirm the above. The buyer just needs to either agree to cancel the sale or not respond to the cancellation request.

 

[Pinbreaker]

Did you have insurance on the card? I would talk to your local Post Master about the situation..

Good luck,

 

[Erich]

Did you have insurance on the card? I would talk to your local Post Master about the situation..

Good luck,

No insurance ( I forgot to purchase it) I am meeting with the PO today.

Thanks guys

 

[George_Calfas]

Erich, use the resolve an issue function and you will see cancel transaction. It will open a case and close once the buyer responds.