question about getting a refund on ebay..

[KOBEARODLT]

i recently bought a 500 dollar card on ebay and it was scratched up alot more than explained in the description, what steps should i take to get a refund, i contacted the seller and he said to send it back with delivery confirmation than he will send a refund, is there anything else i should do to save my ***

 

[trevordchi]

Make sure you get signature confirmation and maybe insurance. How's the sellers feedback and do they list a return policy in their description?

 

[KOBEARODLT]

99.8 feedback and no return policy instructions on listing but i think im just going to send out with sig confirmation and than wait for his refund when he receives it

 

[BGSRCGUY]

I'd File through paypal and do it that way. If you send it back and he doesn't refund he has tracking to show his item was delivered....

 

[KOBEARODLT]

I'd File through paypal and do it that way. If you send it back and he doesn't refund he has tracking to show his item was delivered....

i was thinking that to, but doesnt that take a long time to get you your money?

 

[trademhigh]

File a dispute with paypal and go from there. If he doesn't give you a refund ASAP, escalate to a claim. Afterwards, paypal will side with you (I'd be shocked if they didn't), they will instruct you to send the item. Since the item is over $250, you will be told to utilize signature confirmation. Once the guy receives it, you'll get your money back (if you are expecting to get it back the day he gets it, don't; you won't). You'll probably have to wait a week after he receives, but you'll get your money. Much better than just sending it before agreeing to a refund. Or agreeing to a refund without PayPal/EBay aware of it.

 

[KOBEARODLT]

File a dispute with paypal and go from there. If he doesn't give you a refund ASAP, escalate to a claim. Afterwards, paypal will side with you (I'd be shocked if they didn't), they will instruct you to send the item. Since the item is over $250, you will be told to utilize signature confirmation. Once the guy receives it, you'll get your money back (if you are expecting to get it back the day he gets it, don't; you won't). You'll probably have to wait a week after he receives, but you'll get your money. Much better than just sending it before agreeing to a refund. Or agreeing to a refund without PayPal/EBay aware of it.

alright just did the not as described claim, now when do i know to send the card to him?

 

[JVC]

I actually would have done it the way you were originally intending to do it. If you send back with sig confirmation and the seller claims he never got it, you could always open the dispute later and already have the tracking info. It would piss me off as a seller if I offered a refund and the buyer opened the claim anyways because my paypal account would be frozen. By opening the claim, you take the matter out of the sellers' hands. Because you opened the claim, he can no longer manually refund your money. You'll have to wait for paypal to decide the case, which could take a few weeks.

 

[trademhigh]

File a dispute with paypal and go from there. If he doesn't give you a refund ASAP, escalate to a claim. Afterwards, paypal will side with you (I'd be shocked if they didn't), they will instruct you to send the item. Since the item is over $250, you will be told to utilize signature confirmation. Once the guy receives it, you'll get your money back (if you are expecting to get it back the day he gets it, don't; you won't). You'll probably have to wait a week after he receives, but you'll get your money. Much better than just sending it before agreeing to a refund. Or agreeing to a refund without PayPal/EBay aware of it.

alright just did the not as described claim, now when do i know to send the card to him?

PayPal will instruct you via email, or you can check every day or few days in the case under open cases in the last 50 days in the resolution center in your paypal account.