Raw Card Review Mistake = 45 days

[dwise72]

Recently, I attended the Sun Time Show in Chicago where Beckett Was doing Raw Card Review. I have sent many cards in to be graded, but never did the raw card review. I saw the price was $7.50. I wondered how much it would be to have them slabbed after the RCR. I found a Beckett Forum thread where someone said it was $5.00 to have them slabbed. I contacted my girl that I always deal with at Beckett and she replied in an email that it is $5 to have them slabbed after RCR.
I sent 6 cards in for a total of $30. I received an email yesterday from the Operations Manager asking me what level of service I wanted and that there isn't a $5 grading level. I replied with what I stated above and forwarded him a copy of the email that I had received from Beckett's customer service representative stating the cost was $5. He replied that he had no idea where I got that it would be $5 and I forwarded him the link to the Beckett thread that no one from Beckett had ever disputed. I explained to him that is why I asked a customer service rep in an email. He understood and gave me the $5 deal and explained it was a mistake and he told the customer service department about the mistake and that I know about it now and I won't get that deal again. I totally understand that.
I emailed back this morning and asked how long it would take to get my cards slabbed. I was told 45 days. I told him that was ridiculous and he said:
" I am not sure what is so ridiculous about that. The only time we offer the $5 price is on a yearly promotion if you submit 100+ cards and it is at the 45-day level. You are getting a price that is not the correct one. We made a mistake and will honor that price but the cards will be run at the slowest level. If you want the card run at a faster level, here are the prices I will offer you. If you want to change it, let me know. if you would rather keep them at the $5 price, I will have them kept at the 45-day level.

20-day $7 per card

10-Day $10 per card

5-day $15/card

This are also discount rates that normally don’t apply but since there was confusion, I will offer you. You let me know what you want to do."

I replied that I have had labels put in wrong holders and cracked cases and when I send those back in with one free card to grade that they are done in 2 days. I also said that I originally expected to have them back next week. He said they will continue to run them at the 45 day level unless I tell them differently and pay the additional charges. :x

So, long story short, their mistake equates to me waiting 9 weeks to have my cards graded which is absolutely ridiculous. So much for trying to satisfy the customer...

 

[Huffamaniac]

I don't know if this will make you feel better, but 45 days is more like 6 1/2 weeks, not 9.

At least you are getting your cards graded at a good price. What upsets me is that they are acting like they are doing you a favor honoring the price . That is the law. If something is advertised at a certain price they need to honor it

 

[nyc3]

I am confused, you expected your cards back in a week for $5.00 because you seen it on a message board?

 

[dwise72]

I don't know if this will make you feel better, but 45 days is more like 6 1/2 weeks, not 9.

At least you are getting your cards graded at a good price. What upsets me is that they are acting like they are doing you a favor honoring the price . That is the law. If something is advertised at a certain price they need to honor it

The 45 days is business days...it doesn't include weekends or holidays...

 

[dwise72]

I am confused, you expected your cards back in a week for $5.00 because you seen it on a message board?

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...

 

[Bob Loblaw]

You admittedly did not see how long the timeframe was for 5 days... Let it go. You're getting a better deal than others can right now.

You got punked out for this on the Blowout Forum... don't expect different results here. You never received clarification as to how long it would take for the cards to be graded.

 

[dwise72]

You admittedly did not see how long the timeframe was for 5 days... Let it go. You're getting a better deal than others can right now.

You got punked out for this on the Blowout Forum... don't expect different results here. You never received clarification as to how long it would take for the cards to be graded.

I didn't get punked out...a couple people said they wouldn't let this go...

 

[mchenrycards]

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...




I guess you figured wrong. Because you never clarified how long the return time was you are blaming Backett?

Why does nobody ever want to accept responsibility for their own oversights?

I dont think any reasonable person would have thought there was five day turn around time for these cards. I believe the Beckett guy accomodated you the best he could and yet you ask for more. Either pay up for quicker service or sit back, relax and wait for your cards. This one is on you and not Beckett!

 

[AMAZIN HOF COLLECTOR]

You admittedly did not see how long the timeframe was for 5 days... Let it go. You're getting a better deal than others can right now.

You got punked out for this on the Blowout Forum... don't expect different results here. You never received clarification as to how long it would take for the cards to be graded.

I didn't get punked out...a couple people said they wouldn't let this go...

If you think they would not let it go on BO, what do you think would happen here? ::facepalm::

 

[lisu]

It's always been $5/$6 for 45 days service when I have submitted in RCR's at a show. I'm surprised you would think it's that cheap for 2 day service.

 

[dwise72]

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...




I guess you figured wrong. Because you never clarified how long the return time was you are blaming Backett?

Why does nobody ever want to accept responsibility for their own oversights?

I dont think any reasonable person would have thought there was five day turn around time for these cards. I believe the Beckett guy accomodated you the best he could and yet you ask for more. Either pay up for quicker service or sit back, relax and wait for your cards. This one is on you and not Beckett!

I never said I expected them in 5 days...I just certainly didn't think it would take 45 days...they are pretty much already graded...
I did say I made a mistake by not asking how long the turnaround time was, but then again every person on some of these forums is perfect...
I send in many cards to Beckett per year and one would think they would want to keep the customer satisfied...

 

[dwise72]

It's always been $5/$6 for 45 days service when I have submitted in RCR's at a show. I'm surprised you would think it's that cheap for 2 day service.

I didn't submit them at the show...it was my first time for RCR...

 

[dwise72]

[quote="Bob Loblaw":11td19gl]You admittedly did not see how long the timeframe was for 5 days... Let it go. You're getting a better deal than others can right now.

You got punked out for this on the Blowout Forum... don't expect different results here. You never received clarification as to how long it would take for the cards to be graded.

I didn't get punked out...a couple people said they wouldn't let this go...

If you think they would not let it go on BO, what do you think would happen here? ::facepalm::[/quote:11td19gl]

A couple people said they wouldn't let it go with Beckett...

 

[jumbojohnny]

Its time..ITS VADER TIME :twisted: The bashing should begin soon...I think I am gonna grab some lunch and watch for verbal beating.

 

[fkw]

Dont be a lemming and follow everyone.... 45 working days is crazy for the process involved in slabbing a modern card.

a house can be built in that time....

put your foot down and reject, if you no like!
.........dont cry about it to others who are lemmings

 

[jumbojohnny]

Dont be a lemming and follow everyone.... 45 working days is crazy for the process involved in slabbing a modern card.

a house can be built in that time....

put your foot down and reject, if you no like!
.........dont cry about it to others who are lemmings

Who exactly are you calling lemmings?

 

[Topnotchsy]

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...




I guess you figured wrong. Because you never clarified how long the return time was you are blaming Backett?

Why does nobody ever want to accept responsibility for their own oversights?

I dont think any reasonable person would have thought there was five day turn around time for these cards. I believe the Beckett guy accomodated you the best he could and yet you ask for more. Either pay up for quicker service or sit back, relax and wait for your cards. This one is on you and not Beckett!

I never said I expected them in 5 days...I just certainly didn't think it would take 45 days...they are pretty much already graded...
I did say I made a mistake by not asking how long the turnaround time was, but then again every person on some of these forums is perfect...
I send in many cards to Beckett per year and one would think they would want to keep the customer satisfied...

This may be where the confusion is. Beckett's policy is when they get a RCR, they regrade the card. The grade on the RCR is not guaranteed. (Honestly I have not clue if they spend as much time looking over a card in an RCR as one that is sent raw, but that is their claim.) Because of this, you cannot compare it to when you send in a card with an incorrect label, where they simply pop out the card and replace the label, or a case where the holder is cracked but the card was already slabbed. You have to view it as if it is any other submission and for that, $5 for 45 days makes sense.

 

[ajbraves25]

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...




I guess you figured wrong. Because you never clarified how long the return time was you are blaming Backett?

Why does nobody ever want to accept responsibility for their own oversights?

I dont think any reasonable person would have thought there was five day turn around time for these cards. I believe the Beckett guy accomodated you the best he could and yet you ask for more. Either pay up for quicker service or sit back, relax and wait for your cards. This one is on you and not Beckett!

I never said I expected them in 5 days...I just certainly didn't think it would take 45 days...they are pretty much already graded...
I did say I made a mistake by not asking how long the turnaround time was, but then again every person on some of these forums is perfect...
I send in many cards to Beckett per year and one would think they would want to keep the customer satisfied...

This may be where the confusion is. Beckett's policy is when they get a RCR, they regrade the card. The grade on the RCR is not guaranteed. (Honestly I have not clue if they spend as much time looking over a card in an RCR as one that is sent raw, but that is their claim.) Because of this, you cannot compare it to when you send in a card with an incorrect label, where they simply pop out the card and replace the label, or a case where the holder is cracked but the card was already slabbed. You have to view it as if it is any other submission and for that, $5 for 45 days makes sense.

Everyone wants something for nothing. The fact that Beckett honored the offer of $5 to slab isn't really a deal. 45 day service is $5 so its on par. I just think that he expected faster service due to already paying the $7 for the RCR. If that is the case, he should've just submitted the cards for grading at the $10 service and got them sooner. Actually reading the terms of grading would've prevented this in the first place.

~AJ

 

[Topnotchsy]

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...




I guess you figured wrong. Because you never clarified how long the return time was you are blaming Backett?

Why does nobody ever want to accept responsibility for their own oversights?

I dont think any reasonable person would have thought there was five day turn around time for these cards. I believe the Beckett guy accomodated you the best he could and yet you ask for more. Either pay up for quicker service or sit back, relax and wait for your cards. This one is on you and not Beckett!

I never said I expected them in 5 days...I just certainly didn't think it would take 45 days...they are pretty much already graded...
I did say I made a mistake by not asking how long the turnaround time was, but then again every person on some of these forums is perfect...
I send in many cards to Beckett per year and one would think they would want to keep the customer satisfied...

This may be where the confusion is. Beckett's policy is when they get a RCR, they regrade the card. The grade on the RCR is not guaranteed. (Honestly I have not clue if they spend as much time looking over a card in an RCR as one that is sent raw, but that is their claim.) Because of this, you cannot compare it to when you send in a card with an incorrect label, where they simply pop out the card and replace the label, or a case where the holder is cracked but the card was already slabbed. You have to view it as if it is any other submission and for that, $5 for 45 days makes sense.

Everyone wants something for nothing. The fact that Beckett honored the offer of $5 to slab isn't really a deal. 45 day service is $5 so its on par. I just think that he expected faster service due to already paying the $7 for the RCR. If that is the case, he should've just submitted the cards for grading at the $10 service and got them sooner. Actually reading the terms of grading would've prevented this in the first place.

~AJ

If he was assuming that all they do is slab the cards, I can understand why he would be annoyed that they reslab cards where the label is mistaken or the case is damaged in just a couple of days, and he has to wait 45 days. (My assumption, and I think it is a safe one, is that the slabbing machinery has far more capacity than the people who grade, and therefore if the issue was simply slabbing, there would be little reason that his could not be expedited at a low cost level.) In reality though, the cards need to pass through the hands of a grader, and that is why they are viewed as such.

 

[dwise72]

I saw the $5 on a Beckett Thread on their website... http://www.beckett.com/forums/thread-1441944.html" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;
I asked the girl I normally deal with if $5 was the price to slab cards after RCR. She said that was correct. I didn't ask how long, which was my fault, but when I send in cracked cases and slabbed cards with wrong labels to fix plus the free card to make up for the mistake, they are done in 2 days. I figured it would take 10 days or less to slab RCR's...




I guess you figured wrong. Because you never clarified how long the return time was you are blaming Backett?

Why does nobody ever want to accept responsibility for their own oversights?

I dont think any reasonable person would have thought there was five day turn around time for these cards. I believe the Beckett guy accomodated you the best he could and yet you ask for more. Either pay up for quicker service or sit back, relax and wait for your cards. This one is on you and not Beckett!

I never said I expected them in 5 days...I just certainly didn't think it would take 45 days...they are pretty much already graded...
I did say I made a mistake by not asking how long the turnaround time was, but then again every person on some of these forums is perfect...
I send in many cards to Beckett per year and one would think they would want to keep the customer satisfied...

This may be where the confusion is. Beckett's policy is when they get a RCR, they regrade the card. The grade on the RCR is not guaranteed. (Honestly I have not clue if they spend as much time looking over a card in an RCR as one that is sent raw, but that is their claim.) Because of this, you cannot compare it to when you send in a card with an incorrect label, where they simply pop out the card and replace the label, or a case where the holder is cracked but the card was already slabbed. You have to view it as if it is any other submission and for that, $5 for 45 days makes sense.

I had no clue that they regraded it. First time I had ever done RCR. I figured they attached sub-grades to the RCR # and it was a simple process. So, maybe a couple of those 9.5's could wind up being 10's afterall, but probably not since I ******* at them...