Shorted 15 autos in a Topps Chrome case - now what?

[A_Pharis]

It is all conjecture but I think the small team of people (who are here in the US) that fill the missing hits have a good idea of the valuable ones. The design, manufacturing, packing and quality assurance may fall to the group you describe, but when it come to filling missing hits I think they watch that pretty closely.

To be fair, there are absolutely people who claim to be missing hits when they are not, and they should not be rewarded. This case seems pretty extreme.

I agree. To which he should receive the missing hits.

 

[predatorkj]

I don't think Topps chooses what they send. I think they pay someone with little knowledge of the hobby to grab a bunch.

Nah, eventually they'd screw up and send out a nice card. I've honestly never met anyone that received a decent card let alone a good one to cover an auto-less box. And no I'm not being dramatic. I actually love topps and their products but I call a spade a spade.

 

[bongo870]

Actually I have done well with Topps in the past with these kind of things. yes I have got my fair share of junk but I also got some sweet cards too.. I always got my cards back in no less than 2 weeks topps (no pun intended ...

 

[WaxPax]

Remember all the complaining when someone got a Harper BC Red Ref auto as a replacement for a low number Trout redemption.....if they held back big hits for replacements of any kind, there would be complaining about that as well.....

Nah, eventually they'd screw up and send out a nice card. I've honestly never met anyone that received a decent card let alone a good one to cover an auto-less box. And no I'm not being dramatic. I actually love topps and their products but I call a spade a spade.

 

[allstars]

what's to stop a case breaker from claiming 15 autos were missing? id bet that's more common then it actually happens. not saying that's the case here, but as far as i know the auto packs are hand-seeded and it seems strange that so many bad boxes would end up in a single case.

 

[nyc3]

what's to stop a case breaker from claiming 15 autos were missing? id bet that's more common then it actually happens. not saying that's the case here, but as far as i know the auto packs are hand-seeded and it seems strange that so many bad boxes would end up in a single case.

Nothing, and as a matter of fact there are people who bust cases and claim they didnt get everything when they don't pull a $1,500 card in their case. Topps has a list of people they banned from getting replacements due to this. Its out there and happens way more than anyone would like to admit, this is why the crappy replacments

 

[Bob Loblaw]

He received XXXXty entertainment because the case did not contain everything it was supposed to.

I continue after long years to fail to understand why the sports card industry is the only one that seems to get a pass time after time for putting out substandard product.

You want an analogy that works for you Adam?

Go to the store and buy a box that says it contains 24 cookies.

Take it home and open it and discover it only has 9 cookies.

Take it back to the store and complain.

Do they open another box from the shelf and hand you 15 cookies?

That would be unsanitary.

 

[predatorkj]

Remember all the complaining when someone got a Harper BC Red Ref auto as a replacement for a low number Trout redemption.....if they held back big hits for replacements of any kind, there would be complaining about that as well.....

Duly noted. This almost could be argued that all of this, plus the redemption mess, plus the GU crap going on means we need to take a step back and decide whether all this stuff being included in packs these days just needs to go away. I love the fact you can get autos of practically any player these days that you have a good chance of feeling secure about(meaning they are real autos). But the process is almost more trouble than it's worth. I think we as a hobby have come to expect more, the companies try to give it to us. Then they overdo it, we gripe about the price of the products and how products aren't worth much because the ideas have long run their course, and now we have times where we don't even get the product promised and have to settle for less due to the dishonest people out there. It almost makes you want to go back to base cards and regular inserts. I know that would kill a big portion of the hobby and a lot of people would leave. But in a way we help perpetuate this problem.

Sorry for the rant but I'm just wondering as a collector, or even a buyer-to resell or gambler, what incentive do I have to purchase more than a box here or there? Much less a case? This industry has a lot wrong with it and I don't see it getting better. I see it getting worse. From card doctoring cards to shilling on ebay to problems even obtaining what's promised by a company on a number of levels. Even as a collector it's hard to navigate.

 

[rsmath]

(...) as far as i know the auto packs are hand-seeded and it seems strange that so many bad boxes would end up in a single case.

if it's like Panini's packout -- and it likely is since they probably both use the same plant in Texas -- there is no hand-seeded auto packs.

The autos/relic cards are in their own hoppers and drop to the belt to packout at some given interval based on the product seeding ratio for autos/relics. If an auto or relic card jammed a particular hopper so when commanded, the hopper didn't drop an auto or relic and you have an plant employee not paying attention, you can go lots of packs/boxes without seeding an auto or relic from that jammed hopper. The boxes are stuffed into cases fairly sequentially coming off of box shrinking so it'd be quite easy to have boxes or cases that are missing quite a few of the autos or relics.

 

[rbadger]

Stop buying Topps! It's clear they don't give a crap about their customers, their customer service, their production problems, etc. Stick to singles on the secondary market if you want specific "hits". It's sad, but I've stopped buying cases any more after too many issues with their quality control.

 

[jbhofmann]

Ship every card to Topps.

Demand a new case.

 

[gpenko826]

Just wanted to give an update. I called Topps over a week ago to discuss the issue, and waited on hold over an hour to be told very abruptly "just send us an email and we'll take care of it". When I asked what kind of replacement compensation I could expect, I was told "some autographs to replace the missing ones". I told them it was unacceptable given the sheer volume of missing autos and the lack of quality control in the case, and was told "we'll just put that in your email".

I sent them a very professional yet stern email (where i stated my case and politely asked for more than just 15 random base replacement autos) and finally got a reply this morning. All it said was "send us your mailing address". I emailed them back stating that I wasn't comfortable with them shipping me compensation without knowing what it was beforehand We shall see what happens next, but based on the communication so far - I'm not exactly getting my hopes up...

 

[gmsieb]

You wont get a case. I think you should chill and start pushing for 15 nice autos, you may get lucky. I have learned, with ud and topps. the better you treat them, the better they will treat you. If you are short 15 autos, plead ur case, that their should be some color and some good players. Be cool, play it nice, you may get a nice atomic auto, or a red, keep pushing and getting angry, you will get 13 base ans 2 ref autos, of kyle gibson.

 

[MansGame]

Just wanted to give an update. I called Topps over a week ago to discuss the issue, and waited on hold over an hour to be told very abruptly "just send us an email and we'll take care of it". When I asked what kind of replacement compensation I could expect, I was told "some autographs to replace the missing ones". I told them it was unacceptable given the sheer volume of missing autos and the lack of quality control in the case, and was told "we'll just put that in your email".

I sent them a very professional yet stern email (where i stated my case and politely asked for more than just 15 random base replacement autos) and finally got a reply this morning. All it said was "send us your mailing address". I emailed them back stating that I wasn't comfortable with them shipping me compensation without knowing what it was beforehand We shall see what happens next, but based on the communication so far - I'm not exactly getting my hopes up...

I'm curious, what exactly do you want from Topps or how exactly do you think it should be handled? Your case was missing some 15 "random" autos and they're telling you they'll make it right by sending you probably exactly that, 15 random autos. Do you want a Puig auto? Maybe a Harper or some throw back 1/1 like Koufax or something? What, in your mind, is fair - or how does a company like Topps make that exactly right in your mind?

I know you've got to be just pissed (as we all would be) but as I read this update, I just ask myself, what do you want them to exactly do... there isn't really a "replacement value" for "random" autos that you were shorted. For all you know, the cheapest crappiest play autos were not placed in your case, so not sure what you're assuming.

 

[A_Pharis]

Just wanted to give an update. I called Topps over a week ago to discuss the issue, and waited on hold over an hour to be told very abruptly "just send us an email and we'll take care of it". When I asked what kind of replacement compensation I could expect, I was told "some autographs to replace the missing ones". I told them it was unacceptable given the sheer volume of missing autos and the lack of quality control in the case, and was told "we'll just put that in your email".

I sent them a very professional yet stern email (where i stated my case and politely asked for more than just 15 random base replacement autos) and finally got a reply this morning. All it said was "send us your mailing address". I emailed them back stating that I wasn't comfortable with them shipping me compensation without knowing what it was beforehand We shall see what happens next, but based on the communication so far - I'm not exactly getting my hopes up...

Signed,
Every person to ever receive a replacement.


Seriously - good luck. I hope it works out well for you.

 

[nappyd]

Sooooooooooo, how many Refractors should he get among the 15?

Sent from my HTCONE using Freedom Card Board mobile app

For that matter why didn't he say which autos he did receive or provide a scan of them? Hell of a good troll thread going on here

 

[MansGame]

Ship every card to Topps.

Demand a new case.

It sounds crazy but I actually agree with this. I would just tell them that it's a busted case and clearly an error in the packing and delivery of the product you bought, so send the entire thing back and ask for a new sealed case... I'm sure they won't do it but it's actually not a bad idea.

Instead, you're going to be bickering with Topps around being shorted random autos and trying to figure out what it fair... trust me, they're not going to send your some crazy auto(s) or item(s) which is going to floor you and make you forget what happened and how you got screwed.

 

[ballerskrip]

It sounds crazy but I actually agree with this. I would just tell them that it's a busted case and clearly an error in the packing and delivery of the product you bought, so send the entire thing back and ask for a new sealed case... I'm sure they won't do it but it's actually not a bad idea.

Instead, you're going to be bickering with Topps around being shorted random autos and trying to figure out what it fair... trust me, they're not going to send your some crazy auto(s) or item(s) which is going to floor you and make you forget what happened and how you got screwed.

This would be my attempt as well. Not sure it would play out in your favor, but I think you have a better chance of getting something substantial. Of course we don't know what else was in your case.

 

[MansGame]

This would be my attempt as well. Not sure it would play out in your favor, but I think you have a better chance of getting something substantial. Of course we don't know what else was in your case.

Yea, that has been left out of the equation of all of this...

 

[bongo870]

your best bet is what I usually do. I send in all the wrappers and the upc codes.(dont bother with e-mails and phone calls that will go no where) I send a letter telling them what happened in the letter tell them what you did get. don't get snippy. I know your mad but that wont work here. They will just send you junk autos (or all one auto of someone) and if you say something they will just say "hey we replaced what we left out". by law they would be safe. But with the way I went I always did very well. and Topps always replaced with something nice..