Shorted 15 autos in a Topps Chrome case - now what?

[nyc3]

If they give a new case you can bet your ass there will be people who now bust a case claim they didnt get 15 autographs, keep those 15 autographs and cry to topps for a new case.

Sorry but there is no way you deserve a new case, or more than what you where shorted. By opening that door its a dangerous slippery slope for topps. You would have more than likely got 15 crap autographs in that case anyway so to now give you more than that is silly and a dangerous precedent.

 

[predatorkj]

If they give a new case you can bet your ass there will be people who now bust a case claim they didnt get 15 autographs, keep those 15 autographs and cry to topps for a new case.

Sorry but there is no way you deserve a new case, or more than what you where shorted. By opening that door its a dangerous slippery slope for topps. You would have more than likely got 15 crap autographs in that case anyway so to now give you more than that is silly and a dangerous precedent.

You ever buy a case of anything and didn't get a least a couple of decent hits?

 

[predatorkj]

your best bet is what I usually do. I send in all the wrappers and the upc codes.(dont bother with e-mails and phone calls that will go no where) I send a letter telling them what happened in the letter tell them what you did get. don't get snippy. I know your mad but that wont work here. They will just send you junk autos (or all one auto of someone) and if you say something they will just say "hey we replaced what we left out". by law they would be safe. But with the way I went I always did very well. and Topps always replaced with something nice..

I wouldn't accept 15 autos of the same player as you'll never open a case and get 15 autos of the same player.

 

[MansGame]

You ever buy a case of anything and didn't get a least a couple of decent hits?

I think we're unsure what was exactly received in the case described as being shorted 15 random autographs. For all we know, there were some decent pulls.


---
Buying Albert Belle cards! PM me!

 

[gpenko826]

For that matter why didn't he say which autos he did receive or provide a scan of them? Hell of a good troll thread going on here

I'm glad everyone here is as cynical and rude as can be. The autos I did get were decent - no big names and nothing better than blue in terms of color. I'm sure the ones calling me out here would be more than happy getting the Gary Sheffield and Gary carter replacement autos, right?

I'm not expecting the moon and stars here, but I don't know why it's so bad to ask for something bigger. The experience of the case was ruined - missing 1 or 2 autos wouldnt have even caused me to call My reason for wording it that way is due to how the rep on the phone worded his answer. I don't want random replacement autos from that fictional set they created, and I don't want junk from other sets. I want 15 random, different topps chrome autos at the very least. I just have a feeling I'm going to get screwed here by getting junk or 10 of the same auto - stuff I would NOT have gotten from a correctly packed case.

 

[gpenko826]

You wont get a case. I think you should chill and start pushing for 15 nice autos, you may get lucky. I have learned, with ud and topps. the better you treat them, the better they will treat you. If you are short 15 autos, plead ur case, that their should be some color and some good players. Be cool, play it nice, you may get a nice atomic auto, or a red, keep pushing and getting angry, you will get 13 base ans 2 ref autos, of kyle gibson.

I feel the letter I sent was pretty calm. I've been in customer service too long to do anything rash or rude. I've always found why works best is to be polite, be honest about the issue (don't embellish), and be frank about what you feel is appropriate to make it right.

Nowhere in that email or in my post did I say I was expecting a case of cards as reimbursement. I don't understand why people here are making me out to be some sort of unrealistic a-hole.

 

[MansGame]

I feel the letter I sent was pretty calm. I've been in customer service too long to do anything rash or rude. I've always found why works best is to be polite, be honest about the issue (don't embellish), and be frank about what you feel is appropriate to make it right.

Nowhere in that email or in my post did I say I was expecting a case of cards as reimbursement. I don't understand why people here are making me out to be some sort of unrealistic a-hole.

#1 - No one is saying you requested a new case... we're saying that is an option, just send what you did open/receive and ask for a new sealed case

#2 - You've now come around and explained what you did pull in the case. It was a valid question some of us were asking

#3 - You were shorted random items in a case of sealed product which in the beginning was a gamble. You deserve something, I'm not sure what and I don't think there is a good answer really, but you need to somewhat take what they send you and keep moving. Fighting with Topps won't get you anywhere IMO.

I think we are all sorry for your bad luck here. I know I'd be pissed if I were in your shoes.

 

[nyc3]

You ever buy a case of anything and didn't get a least a couple of decent hits?

Yes thats part of breaking.

 

[A_Pharis]

Yes thats part of breaking.

I have to agree with this for more than just this situation. While Topps owes him guaranteed hits, they don't owe him specific value. That's impossible.
And playing the "odds" game - well.. odds are don eby taking the total number of each parallel/hit and dividing that into the number of packs manufactured. So as long as they can stand by their overall odds - there's no real guarantee on any type of non-base refractor hit. (except ones that advertise 1 per case)

 

[gmsieb]

I wasn't yelling or trying to be rude, nor was I calling you. I just told you, what I would try to do. You can ask for a new case, IMO, you won't get that. I think if you act very cool and ask for replacement autos(from the set), you have a better chance of getting something good, than if you push really hard for a new case, things get ugly and then have to settle for 15 autos. At that point, I don't believe the autos will be as nice as the ones you would get with the first approach.

Just my thoughts. I was trying to help, not call anyone out.

Best of luck

 

[predatorkj]

Yes thats part of breaking.

While this is possible, it's not as likely as its being made out to be. Usually you buy a case, you get something decent. It might not be mind blowing. But it's going to be something.

 

[MansGame]

While this is possible, it's not as likely as its being made out to be. Usually you buy a case, you get something decent. It might not be mind blowing. But it's going to be something.

I have never purchased a case and likely never will but I'd tend to think more than 50% of cases you get less than your buy-in... it's probably like 25% you get more and 75% you get less.

I know, for example, when I buy a box it's pretty much normal to get about 50% of your value out of it... think you're doing well if you break even and obviously everyone wants to be able to flip it for a profit.

Sorry but the hobby has become more of a gamble than anything else.

 

[gmsieb]

I have never purchased a case and likely never will but I'd tend to think more than 50% of cases you get less than your buy-in... it's probably like 25% you get more and 75% you get less.

I know, for example, when I buy a box it's pretty much normal to get about 50% of your value out of it... think you're doing well if you break even and obviously everyone wants to be able to flip it for a profit.

Sorry but the hobby has become more of a gamble than anything else.

YEP

 

[jbhofmann]

 

[MansGame]

You win

 

[predatorkj]

I have never purchased a case and likely never will but I'd tend to think more than 50% of cases you get less than your buy-in... it's probably like 25% you get more and 75% you get less.

I know, for example, when I buy a box it's pretty much normal to get about 50% of your value out of it... think you're doing well if you break even and obviously everyone wants to be able to flip it for a profit.

Sorry but the hobby has become more of a gamble than anything else.

Oh, I've seen some cases where guys lost their rears. I've seen a guy bust $1800 of triple threads and get maybe about $900 worth of cards on a good day. But that's not my point. My point is, homeboy didn't open up all those packs and get no namers. He got some decent cards. Just nothing killer. You won't always get killer hits. And you'll rarely ever make your money back. I just assumed we were all in agreement. But if I bust a case of anything, I'm expecting some decent cards of guys I've heard of. We're talking a case. A non-prospect case at that. I haven't checked the autograph list but I know there are some decent names in there from perusing eBay. You buy a case of topps chrome, you'll get a few of the recognized names I'm sure. So if they send out 15 no namers, they are pulling some crap.

 

[nappyd]

Oh, I've seen some cases where guys lost their rears. I've seen a guy bust $1800 of triple threads and get maybe about $900 worth of cards on a good day. But that's not my point. My point is, homeboy didn't open up all those packs and get no namers. He got some decent cards. Just nothing killer. You won't always get killer hits. And you'll rarely ever make your money back. I just assumed we were all in agreement. But if I bust a case of anything, I'm expecting some decent cards of guys I've heard of. We're talking a case. A non-prospect case at that. I haven't checked the autograph list but I know there are some decent names in there from perusing eBay. You buy a case of topps chrome, you'll get a few of the recognized names I'm sure. So if they send out 15 no namers, they are pulling some crap.

Except he never said or showed what he got...

Sent from my SCH-I535 using Freedom Card Board mobile app

 

[MansGame]

There are two clashing issues with this situation...

(1) He busted a case of cards and was "shorted" cards he was essentially guaranteed per the stated odds on the case

(2) Given what he was "shorted" was random, there is truly no way to value that. Find a replacement value is nearly impossible unless there was a way to send truly generated random autos to him, which you can't. You can't even send him unopened packs because those might not have hits in them, unlike some product which have a hit per pack or whatever.

Therefore it's a lose lose... he won't get anything in replacement which will make him do cartwheels but he feels he should get better than average based on the trouble this has caused him.

Again, it's a total lose lose unless Topps pulls out some Puig autos and drops those in the mail to him.

As to another point, what is stopping anyone from just writing Topps and telling them they were shorted hits? It doesn't sound like he had to do anything other than just complain or write them. If I were them, I'd need to have all sorts of paper trail to prove this actually happened. Not saying the story is false but what is stopping anyone from saying they were shorted?

 

[gpenko826]

There are two clashing issues with this situation...

(1) He busted a case of cards and was "shorted" cards he was essentially guaranteed per the stated odds on the case

(2) Given what he was "shorted" was random, there is truly no way to value that. Find a replacement value is nearly impossible unless there was a way to send truly generated random autos to him, which you can't. You can't even send him unopened packs because those might not have hits in them, unlike some product which have a hit per pack or whatever.

Therefore it's a lose lose... he won't get anything in replacement which will make him do cartwheels but he feels he should get better than average based on the trouble this has caused him.

Again, it's a total lose lose unless Topps pulls out some Puig autos and drops those in the mail to him.

As to another point, what is stopping anyone from just writing Topps and telling them they were shorted hits? It doesn't sound like he had to do anything other than just complain or write them. If I were them, I'd need to have all sorts of paper trail to prove this actually happened. Not saying the story is false but what is stopping anyone from saying they were shorted?

I actually did have to send them proof. I emailed them photos of the case, all 12 of the boxes, the receipt from the purchase, and a statement from the shop owner as well. I kinda wondered the same thing myself until they gave me the list of what I had to provide first.

That being said, it seems like someone could still easily run a scam on this. That's a lot of the reason why I'm not optimistic about what I'm going to get as compensation - if I get a ton back, every schmoe in the world is going to claim the same thing

 

[gpenko826]

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