Should I give Donruss/Panini grief or let it go?

[BowmanChromeAddict]

D/P contacted me stating that they still hadn't received autos from Tim Beckham's older brother and they weren't able to fill my redemption for an auto /100. I told them that as a Phillies fan I'd be happy with a similar tiered auto of a Phillies player like Hewitt, Collier, Gose, etc. They sent me a base Hewitt Auto numbered to infinity, not the aspirations auto/100. Is it worth even calling them?

 

[tunahead]

I'd call them, it might not get you anywhere but it's worth a try. You should have had an auto /100, that's what they should have given you in it's place!

 

[NECpilgrims8]

Jim, call them. They will certainly make good on the issue. Their customer service is top notch.

I had an issue with my Rashun Dixon EEE redemptions, and they sent me the low #'d parallel I was supposed to receive and told me to keep the extra base auto they sent as well.

Great, responsive, service from Panini/Donruss.

 

[Bob Loblaw]

D/P contacted me stating that they still hadn't received autos from Tim Beckham's older brother and they weren't able to fill my redemption for an auto /100. I told them that as a Phillies fan I'd be happy with a similar tiered auto of a Phillies player like Hewitt, Collier, Gose, etc. They sent me a base Hewitt Auto numbered to infinity, not the aspirations auto/100. Is it worth even calling them?

Technically, the current powers that be at Panini don't owe you a dime, as they weren't the ones who put out that product. That being said, you can complain all you want, but... considering neither player has a good chance of panning out... I agree that you are owed a /100 auto.

 

[rico08]

People complain when they're unhappy. You seem unhappy.

 

[jumbojohnny]

Call them up. Ask them to explain to you why you got that card. Understand also that they use a "BV" to send you something comparable. Jeremy Beckham is not a high valued auto, so maybe the Hewitt is a similar "BV". Whats the harm in calling them? They have the best customer service form any of the companies.

 

[SINFULONE]

Jim, call them. They will certainly make good on the issue. Their customer service is top notch.

I had an issue with my Rashun Dixon EEE redemptions, and they sent me the low #'d parallel I was supposed to receive and told me to keep the extra base auto they sent as well.

Great, responsive, service from Panini/Donruss.

It's not that good, at least through my experience.After being told my patch card would "arrive in 2-3 weeks", 4 months later I finally got the replacement.

 

[hive17]

You'll lose nothing but time by calling. If your time is worth it, why not?

 

[Rickzcards]

I would complain, maybe they'll send out something comparable. And as far as their customer service, it is anything but. I had a Kenny Phillips auto RC letterman from 2008 Threads that I pulled the first week the product was released. After 4 months I asked for a replacement, they stonewalled me. Same thing when I asked after 6, 8, 10, and 1 year. Finally after about 1 year and 1 month they finally produced it, for all the good it did me as I probably could have at least moved it last year. This year it won't even sell for $0.99.

 

[gt2590]

How did it go Jim?

You can tell them my nickname for Hewitt: "The Strikeout King".

 

[schmidtfan20]

tell em you aren't happy and you need Schmidt or Ryan Howard ink to make it right!

Kevin