So I called TOPPS Consumer 800 number...JOKE...

[hofautos]

So I decided to take the time and find out the phone number to call TOPPS CONSUMER 1-800 number about a thread I started a few days ago.

I suggested that consumers are concerned with the purchase of their high end patch cards because of the "bootlegging" going on.

They said that they really don't care about secondary markets and that if we had concerns about the legitmacy of a patch to just not buy it. I told them that they should be concerned with secondary markets because that is what fuels the primary markets.

I told them they should stamp the cards with multi-color patches as prime or some way to distinguish a $100 patch from a $10 patch. I said boot-leggers would be less likely to modify a $100 patch into a $200 patch than a $10 patch.

The representative seemed disinterested and just repeated his response that he was informed to tell individuals that call about their concern that they do not concern themselves with secondary markets and if we are concerned, to just not buy the cards.

They said I could email them at [email protected]

Can anyone that cares about the purchase of patches please take the effort to email them or let them know we will consider boycotting their patches, if they cannot somehow stamp "PRIME" or do something to distingusih their premium patches from their fluff.

 

[ThoseBackPages]

Most eBayers are too stupid to know either way.

look at all the TOTT that say "Game Used Jersey" on it, only to have mega-patches faked onto it

 

[matfanofold]

Just thinking out loud here but..........

Why would Topps want to do anything you have mentioned? What is there motive? Seems to me that the more fake patches that are made and on the secondary market, the more apt one would be to buy directly from Topps via packs/boxs in hopes to pull a real one.

I dont see any real backlash that would hurt there sales by doing nothing.


Of course an argument could be made that by not properly labeling the cards, some may become frustrated with Topps alltogether and stop buying there product, but they would ammount to such a small and insignificant percentage of Topps profit(s) that it would hardly matter.

Having said all this, I would like to see more action put in place to prevent fakes.

 

[Bruin7]

Whom was it that spoke with you on the phone from Topps???

Allen

 

[marterburn]

i've really only ever spoken to and emailed with 3 CS reps in my many exchanges, and it's always the same guy that gives me the best experience (the other two kinda suck)....i just wish i knew his name...

but on topic, that sucks. he could have at least paid lip service to your comment and noted it for a supervisor instead of flat out arguing with your point.

 

[hofautos]

i've really only ever spoken to and emailed with 3 CS reps in my many exchanges, and it's always the same guy that gives me the best experience (the other two kinda suck)....i just wish i knew his name...

but on topic, that sucks. he could have at least paid lip service to your comment and noted it for a supervisor instead of flat out arguing with your point.

He said he would forward on the suggestion to "brand management team", but it seemed to me as though I am not the first to make the suggestion, and that it was just going in a "bit bucket"....at least that is how I felt, whenever I said anything he just said he will forward it on, but that he was "notified to say" that they aren't interested in 2nd party markets, and that if you don't know, don't buy it....he repeated that 3 times to each of my remarks, like he was a robot. I didn't bother getting his name...but i will be following up with at least a few emails to [email protected].

If anyone else is at all interested, that considers themselves 2nd party market (ie dont rely on busting wax), please email or call.

United States
(Consumer Relations) Topps US
One Whitehall Street
New York, NY 10004 Tel: 800-489-9149
[email protected].

I don't think they realize that it is the 2nd party markets that FUEL the primary markets...we should make them feel it. I know I spend well over $10K year on topps myself.

 

[Pine Tar]

So let me add this just, thinking out loud as well. If the CS Rep tells you they don't care about the Secondary
market, then keeps telling you not not buy the cards you have questions about, then why even buy there products then
at all/ I mean on the open market,(brand new unopened) or then again on the secondary market.
I know he did not say this, but I'm saying it since of the we don;t care attitude.

I think I would not want this Rep working for me. I would want even if they lied to me, to say that we take this issue
seriously and have tried to put into effect that would stop said practice, and they should not lye and take it serious.

Seems just stupid for a Rep to tell you not to buy the altered cards, ( which you should not) but I'm then under the impression to buy their product at all, altered or not.

Just my 2 cents worth.

 

[JackLondon]

A cynic might think that Topps doesn't care about it because with several great looking fake patches out there, the more likely that uninformed collectors might buy Topps cards, hoping to pull similar great looking patches...