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bradical
Active member
Just wanted to create a thread letting everyone know about a recent experience I had with Topps and their outstanding customer service.
A few weeks back I bought up a bunch of loose packs of 2009 BDPP and hit a Zack Wheeler XFractor auto. I noticed a small crease on the top of the card and was unsure what could have caused this on the card (packing or me opening the pack).
On April 6th, I sent the card in to Topps with a letter explaining the damaged card. I did not have proof of purchase and did not send in any wrappers, just explained to them what had happened.
Much to my surprise, today, exactly 9 days later, a very lovely - undamaged - 2009 BDPP Zack Wheeler XFractor auto showed in my mailbox courtesy of Topps.
You can't beat that.
Hat's off to Topps and their amazing customer service.
A few weeks back I bought up a bunch of loose packs of 2009 BDPP and hit a Zack Wheeler XFractor auto. I noticed a small crease on the top of the card and was unsure what could have caused this on the card (packing or me opening the pack).
On April 6th, I sent the card in to Topps with a letter explaining the damaged card. I did not have proof of purchase and did not send in any wrappers, just explained to them what had happened.
Much to my surprise, today, exactly 9 days later, a very lovely - undamaged - 2009 BDPP Zack Wheeler XFractor auto showed in my mailbox courtesy of Topps.
You can't beat that.
Hat's off to Topps and their amazing customer service.
