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rbadger
Member
Just wanted to post some info regarding Topps customer service and what they may/may not replace. I opened a couple Bowman Jumbo boxes and one only had 2 autos. I sent in the receipt, wrappers, and box UPC 2 weeks ago and asked for my missing auto. I received my package today from Topps and unfortunately got a Henry Rodriguez auto as my "replacement". The worst part is that it was sent in a small manilla envelope with no penny sleeve or anything! Of course this auto has some minor scratches because of the poor packaging. Come on Topps, at least spring for a penny sleeve!
On a second note, I sent in my chrome Strasburg that had a "machine" scratch down the middle. I wasn't optimistic they would replace this, but I have had good luck with Topps in this regard. (I sent in a Justin Upton auto back in 2006 that had a 70/30 centering which to my surprise they also replaced). They replaced the Stasburg with a much better copy, so I was happy with that.
So I would recommend sending in cards with a nice letter explaining your disappointment with their quality control and ask for replacements for poorly centered or scratched cards! Hopefully this will help someone else.
Orignal:
Replacement:
On a second note, I sent in my chrome Strasburg that had a "machine" scratch down the middle. I wasn't optimistic they would replace this, but I have had good luck with Topps in this regard. (I sent in a Justin Upton auto back in 2006 that had a 70/30 centering which to my surprise they also replaced). They replaced the Stasburg with a much better copy, so I was happy with that.
So I would recommend sending in cards with a nice letter explaining your disappointment with their quality control and ask for replacements for poorly centered or scratched cards! Hopefully this will help someone else.
Orignal:
Replacement:
