markakis8
Active member
- Oct 31, 2008
- 12,081
- 2
tooly22 said:Its honestly unbelievable that eBay cannot step in and do something in situations like this when all of the delivery and tracking information is uploaded to eBay when you print a mailing label. They choose to bury their heads in the sand and use the company line, "feedback and DSRs are the opinion of the buyer". I had a similar situation happen two weeks ago where in back to back days I was left low DSR on shipping time and shipping price. In both situations I had received payment on a Thursday, printed up the labels that night and mailed them the following morning. Both parties received their packages on the Monday which was effectively two USPS business days from the time they paid yet were still able to leave low DSRs. They also dinged me on shipping of $2.50 despite the fact that both packages were shipped insured at a cost of $2.98 each.
I dont mind getting dinged if I deserve it, but when eBay has quantifiable evidence that I fulfilled my obligations as a seller and a buyer is strictly being vindictive then its wrong. It's even more wrong when you consider that a vindictive buyer can be enough to have you kicked off ebay, restricted on ebay or losing your 20% Top Rated Seller distinction just because he is having a bad day and wants to be a jerk.
This story has to be false. If you print the label out within 24 hours you automatically get 5 stars. Same with free shipping, 5 stars is automatically given with free shipping.