Best Way to Approach Topps?

[chicuse]

Hi,

I had a redemption triple threads triple auto/relic go missing in the mail. I received the envelope inside a usps plastic baggy that says that they apologize, blah, blah. I have e-mailed topps twice now about this issue over a 2 week time span, and I haven't received a response.

Anyone know if they ignore e-mails, or if calling would be better? Thanks ahead of time.

 

[AMAZIN HOF COLLECTOR]

Quietly and from behind...

 

[JoshHamilton]

 

[Djarum]

I would give them a call. I had to call them about not receiving a redemption and the lady said it was mailed out (rudely btw) but after stating my case I got another replacement in the mail 3 days later via certified mail.

Hopefully it works out for you.

Dale

 

[schmidtfan20]

Make sure you are calling the consumer relations department and not the customer service number, you will
get better results with the former and not the later.

Good Luck
kevin

 

[P_Manning 18]

 

[RZimm11]

:lol: :lol: :lol:
Nice!

 

[TomMurry]

By telling them to Suck It?

 

[All In Cards]

talk to Jaypers, he just had the same thing happen and Topps replaced his Stras refractor auto with no problem

 

[Jaypers]

talk to Jaypers, he just had the same thing happen and Topps replaced his Stras refractor auto with no problem

Send a PM to DINANBBS, he helped me.

 

[cgilmo]

Dinanbbs is the best way to proceed.

 

[daveyou]

Dinanbbs is the best way to proceed.

+1

mike really helped me out with a topps concern as he goes above and beyond..

dave

 

[hofmichael]

Molotov cocktail says more about your character.

 

[Randy Shields]

Approach them like your WINNING! DUH!