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COMC (check out my cards) shipping wait times

toadfan106

Member
May 2, 2009
54
My order from November FINALLY shipped and it will hopefully show up today. It is 450+ cards, so fingers crossed that they got them all in there. I dread having to go back through the black hole of their customer service if there are any issues with my order.
 

ccitypa23

New member
May 1, 2021
4
My order from November FINALLY shipped and it will hopefully show up today. It is 450+ cards, so fingers crossed that they got them all in there. I dread having to go back through the black hole of their customer service if there are any issues with my order.
Thanks for the post toadfan106. It gives us an idea of just how backed up they are. I requested my shipment in January, so I probably have a couple more months before I get mines. Hope all your cards are in there brother.
 

sjm76

Member
Feb 27, 2020
175
My order from November FINALLY shipped and it will hopefully show up today. It is 450+ cards, so fingers crossed that they got them all in there. I dread having to go back through the black hole of their customer service if there are any issues with my order.
With an order that big (450+ cards), it's not that surprising that it took so long for the order to be shipped with the big backlog but what was disturbing for awhile were orders placed for only a couple of cards that were taking 3+ months to ship even for people who paid for priority shipping. No excuse for that.
 

thelesquad

Active member
Dec 6, 2008
1,300
I have three shipments pending and one is being shipped just under three weeks late while one is a month and a half past estimated ship date and still waiting.

Requested 1/3/2021 (Economy) - Estimated 4/5/2021
Requested 4/1/2021 (Economy Rushed) - Estimated 4/30/2021 - Shipped 5/17/2021
Requested 5/5/2021 (Economy Rushed) - Estimated 5/27/2021
They seem to be making progress on the rushed orders. My 5/5 request is being shipped a little ahead of estimate. But I'm still waiting on my big 1/3 order.
 

smapdi

Well-known member
Aug 7, 2008
4,287
The time it takes is what it is, unfortunately. I can't really get too angry given the way the hobby has exploded, and it's a rare company that would pull a PSA and stop accepting shipments, even though they probably should. And the backlog for outgoing orders is just a predictable result of the huge growth in intake. What worries me are all the stories of cards missing from orders, or cards like the ones my wife received recently that were not hers. I have about 20 cards in my account I need to get shipped, including things like printing plates and other stuff that took me years to locate. I am dreading finding out they have vanished into the ether. I posted about it 2 weeks ago and decided to place my ship order just now. I've been thinking about waiting till next year but I guess I'd rather find out sooner than so much later. Shipping 21 cards for $14.99 "economy rushed."
Date Requested:5/19/2021
Estimated Ship Date:6/10/2021
Actual Ship Date:Not Yet
Estimated Delivery Date:6/14/2021
For posterity.

I'll be completing a set I really like, getting a couple Sizemore cards I was missing, and a couple things to flip. Also for posterity, I decided I'm going to just be happy when the cards arrive.

I think they are getting things turned around. Shipped on 6/2 and arrived at my house yesterday, 6/9. That's ahead of the schedule they quoted, and the order was 100% accurate. Maybe it's because I had 21 cards in my order and I had never gotten more than maybe 6 in one shot, but they all arrived with little slips including the name, picture of the card, and some other internal data printed out, stuck into each penny sleeve. Probably a ton of work went into that, but they had to do something to increase speed and accuracy. I give them high marks for this, even if $15 to ship 21 cards is still a little steep. But it finished out a tough set (2020 Topps Decades' Best Chrome, both series) and contained a number of other cards I'd been seeking for a while, so I'm just happy to be able to get them all from one place.
 

mrmopar

Member
Jan 19, 2010
4,152
I think they are getting things turned around. Shipped on 6/2 and arrived at my house yesterday, 6/9. That's ahead of the schedule they quoted, and the order was 100% accurate. Maybe it's because I had 21 cards in my order and I had never gotten more than maybe 6 in one shot, but they all arrived with little slips including the name, picture of the card, and some other internal data printed out, stuck into each penny sleeve. Probably a ton of work went into that, but they had to do something to increase speed and accuracy. I give them high marks for this, even if $15 to ship 21 cards is still a little steep. But it finished out a tough set (2020 Topps Decades' Best Chrome, both series) and contained a number of other cards I'd been seeking for a while, so I'm just happy to be able to get them all from one place.
$15 to ship 21 cards is a "LITTLE Steep"? I suppose if you pay a premium for a special service and agree to it ahead of time, you can't really complain. However, it can still be viewed as unreasonable. I guess in a case like this, people are paying to skip ahead of others patiently waiting for their orders.

I still have a handful of cards locked up with them, but my order I complained so much about finally arrived, but I am still watching all of this unfold over the weeks and months since.

I really do want to return as a customer, simply because of the convenience of it all, but refuse to until their house is back in order to be able to reasonably handle orders, if that ever returns! The longer "we" let it go and excuse their crap service, the easier it will be for them to slide the scale lower and lower, with no real competition in their particular market.
 

Dilferules

Well-known member
Aug 10, 2012
1,114
Auburn, WA
Yesterday marked 6 months since I requested my shipment. Soon it will be 3 months late. If they're putting little pieces of paper into all thousand penny sleeves I should have it by 2025 or so.
 

ramunc89

New member
May 20, 2015
27
Shipment request 11/20/20. 39 cards total. Estimated ship date 3/4/21. Multiple emails asking for updates on when order will be delivered. Nothing but crickets on their end. A few SN /5 in order for PC. Feeling like I'll never see this order, so frustrating!

Sent from my Pixel 2 XL using Tapatalk
 

mrmopar

Member
Jan 19, 2010
4,152
@Dilferules & @ramunc89 I am confident you both will see your orders, but that is mind-numbingly irresponsible of COMC. I almost feel bad complaining about my 4 month wait now! ramunc's order was actually requested a couple weeks before mind and mine came in April. I don't know if my constant emails or public shaming of them worked or if I was just lucky. I feel very bad for you both. Completely unacceptable.

I think COMC needs to pay their shippers unlimited OT until they get caught up with all the longstanding backorders. Time to stop feeding us BS excuses and wishful updates loaded with record this and record that. Your shipping "accomplishments" are not newsworthy. These F'ing guys are unbelievable!
 

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