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Now, let me say, I am not really happy with the end result, but I give props to the CSR (I will PM you the name if you want it) that helped me out.
Here is the story...Several months ago I pulled a redemption for a Darvish mini framed auto from 2013 Tribute. This was one of those rare times when you pull an item from the sell sheet. Here is the pic from the sell sheet:
I was clearly pretty happy. I had sold the last 2 Darvish auto's I pulled and wanted to keep this one.
Well, time went by and pretty shortly after Topps announced the new redemption process (a few months ago) my card was marked as shipped.
When it arrived, I opened the envelope and found this:
Several weeks passed (I am in the process of moving) and I eventually called Topps last week to find out why. The woman who took my call was polite, professional and helpful. She did not have the answer for why it was different, but told me she would email the production manager and call me back. She called me back today and told me that I received the correct card and that they decided not to encase the Darvish mini auto (despite what the sell sheet said).
While I am disappointed because I really wanted this auto encased as it was shown on the sell sheet, I appreciate the follow up and straight forwardness shown by this person.
So, while I don't like the card as much as I had wanted to, I will go ahead and say it.
#ThanksTopps
PS. I hope this thread gets back to Topps and that person gets appropriately recognized for her help and follow through.
Here is the story...Several months ago I pulled a redemption for a Darvish mini framed auto from 2013 Tribute. This was one of those rare times when you pull an item from the sell sheet. Here is the pic from the sell sheet:
I was clearly pretty happy. I had sold the last 2 Darvish auto's I pulled and wanted to keep this one.
Well, time went by and pretty shortly after Topps announced the new redemption process (a few months ago) my card was marked as shipped.
When it arrived, I opened the envelope and found this:
Several weeks passed (I am in the process of moving) and I eventually called Topps last week to find out why. The woman who took my call was polite, professional and helpful. She did not have the answer for why it was different, but told me she would email the production manager and call me back. She called me back today and told me that I received the correct card and that they decided not to encase the Darvish mini auto (despite what the sell sheet said).
While I am disappointed because I really wanted this auto encased as it was shown on the sell sheet, I appreciate the follow up and straight forwardness shown by this person.
So, while I don't like the card as much as I had wanted to, I will go ahead and say it.
#ThanksTopps
PS. I hope this thread gets back to Topps and that person gets appropriately recognized for her help and follow through.