Bethpage, NY USPS Sorting Facility

boomo said:

sorry, nashua NH has you all beat :evil:

Click to expand...

bigredmachine said:

Has anyone else had problems with lost packages at this facility. Ive got several that have been in transit for 3-4 days. Stuff showing delivered one day and the next in transit. Ive heard its the black hole. Any truth?

Click to expand...

bigredmachine said:

Has anyone else had problems with lost packages at this facility. Ive got several that have been in transit for 3-4 days. Stuff showing delivered one day and the next in transit. Ive heard its the black hole. Any truth?

Click to expand...

asmsportscards said:

Just about every card i buy and send go through bethpage sort facility and I have never had. Any problems at all

Click to expand...

ljw29 said:

Here is the article on Sandston 12% Delayed Mail

RSS Text Size Print Share This
USPS audit cites Sandston facility as least efficient in 2010

Credit: JOE MAHONEY/RICHMOND TIMES-DISPATCH
mail

"The Richmond

experienced difficulties with the timely processing of mail … [which] led to significant mail delays.
Related

PDF USPS audit:

By: Zachary Reid | Richmond Times Dispatch
Published: November 29, 2011
» 11 Comments | Post a Comment

The good news is that Christmas card you're about to mail is likely to get where it needs to go in a timely manner.

The bad news, it might beat the one you sent last year.

For a year-plus period that ended in March, Richmond's new, supersize, state-of-the-art postal sorting facility rated as the least efficient plant of its kind in the country, according to an audit conducted by the U.S. Postal Service's Office of Inspector General.

"The Richmond

experienced difficulties with the timely processing of mail … [which] led to significant mail delays in first-class mail, periodicals and standard mail classes and service declines," the Sept. 13 report states.

"The primary causes for the excessive delayed mail were inadequate staffing and supervision, low mail throughput on machines, failure to consistently color-code arriving mail and inaccurate identification and reporting of delayed mail. Also, mail damage from poorly packaged mail resulted in delayed processing of flat mailpieces."

Since then, the Richmond plant has installed a new manager — a turnaround specialist who fixed similar problems in Boston and in Northern Virginia in recent years — and has beefed up staffing in key positions. Among his hires was a new second-in-command.

And postal authorities have such faith in the fix, and so much riding on the 715,743-square-foot facility, that they're considering using it to process all mail from Hampton Roads, too. They're holding a meeting in Norfolk tonight to discuss the issue.

"Nobody is standing around here with their hands in their pockets," said Michele Martel, a spokeswoman for the Richmond facility.

She said the delays began almost from the moment the facility in Sandston opened in October 2009. It replaced a six-building complex at the main post office on Brook Road in Richmond. Soon after the new plant opened, it also began handling mail that had been sorted in the Charlottesville area.

"I wasn't [here] then, but some people said that maybe it opened a little bit before it was ready," she said. Especially after adding the Charlottesville mail, she said, "we suddenly had more mail, and you don't have enough people to sort it."

In a period of two years, the plant's volume of delayed mail more than doubled, rising from 23 million pieces in the first quarter, Oct. 1-Dec. 31, of fiscal 2009 to 54 million pieces in the first quarter of 2011.

By contrast, delays in 43 similar-size facilities decreased by 3 percent during the same time period, according to the report.

In fiscal 2010, , the Richmond facility had the highest volume of delayed mail, 12 percent, of all 43 processing and distribution centers in the country, which collectively experienced delays with about 4 percent of mail. A Michigan plant was second with 11 percent. The Seattle facility was the most efficient, with just 0.29 percent of mail being delayed.

At the time of the audit, six of 33 management positions were vacant and seven were filled by managers who were recently promoted and had little experience.

"Our observations revealed that floor supervisors did not ensure employees adhered to color-code and mail-reporting requirements," the report states. "Also, they routinely failed to promptly assess the mail volume and adjust work hours, assignments, sort plans, transportation and any other operational requirements to ensure the Richmond (facility) met customer service commitments."

The new management team, Martel said, had fixed some of the problems and had plans in place for the others.​

Click to expand...