Anyone have a ph# for Live.com? Edit: Agony appears OVER!

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

Ironic that they're treating it as though it's our fault. Obviously, it's not.

No one has a phone number, then.

I guess it's off to the BBB, for whatever good that will do.

 

[Therion]

Re: Anyone have a ph# for Live.com?

I don't think there is a number. Look at the runaround this MS representative gives people on this thread: Link.

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

Hmmm...11 page thread about this problem...

This is a good thread.

M$ blames PP. PP blames M$.

I can promise even if live.com had a 50% refund right now, I wouldn't participate.

 

[gregbara]

Re: Anyone have a ph# for Live.com?

What I find odd is that in the past you had to request the money, this time I did not request it, and have the same 3 failed messages, not a lot of money, but money none the less.

What a mess huh ? I guess they are out of cash..lol...

 

[Philip J. Fry]

Re: Anyone have a ph# for Live.com?

NOT defending Microsoft or anything, but I'm wondering if they're having trouble keeping up with the Black Friday/Cyber Monday deals they had going on. From what I'm reading here, the majority of failures are from that time period. I have one from a week before that failed, so who knows exactly what the reason is.

 

[OhioBobcat3]

Re: Anyone have a ph# for Live.com?

NOT defending Microsoft or anything, but I'm wondering if they're having trouble keeping up with the Black Friday/Cyber Monday deals they had going on. From what I'm reading here, the majority of failures are from that time period. I have one from a week before that failed, so who knows exactly what the reason is.

Could be. It still doesn't make it right for them to give people the run-around and lie through their teeth while they stall to come up with the cash (if in fact this is the problem).

The ironic thing is that this whole promotion was intended to get people to start using the Live search engine. Imagine how many people will be sure to NEVER use it again or buy Microsoft products if they don't get their remaining cashback payments.

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

I can't see any of us using it again even if we do get our $ back.

I'd be afraid of having to go through this 75+ day runaround again. I'm really glad it's not an amount in the hundreds or thousands I'm owed.

It was only $35. Now it's a mission.

 

[boomo]

Re: Anyone have a ph# for Live.com?

and again, this is something basically owned by Bill Gates. Bill Gates.
i spent 10,000 to get this 2500 bucks, of which i have received 1100.
considering this problem started when they started doing it automatically,
maybe it is just a software problem ( is that even possible with microsoft ? ).
1400 for me is a nice case, which is the reason i did it, so i could rip some freaking wax.
do we have any bloggers here? im sure if we really started putting this out there,
microsoft would not like the incredible bad publicity we could cause.

 

[JackLondon]

Re: Anyone have a ph# for Live.com?

The ironic thing is that this whole promotion was intended to get people to start using the Live search engine. Imagine how many people will be sure to NEVER use it again or buy Microsoft products if they don't get their remaining cashback payments.

True, indeed. While I think many people will still use Microsoft stuff, the live.com search engine will definitely suffer from this fiasco. I know I won't be using it again, regardless.

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

HEre's the latest crap after I told them that my paypal acct works.

------


There are at least 50 other people that I know that have the same issue. What needs to be researched?
----- Original Message -----
From: cashback Customer Support
To: JeffMN
Sent: Saturday, January 31, 2009 11:08 AM
Subject: RE: SRX1091280060ID - Live Search cashback:I have a general question:Other


Jeff,



Thank you for contacting Live Search cashback Support!



Jeff, if you are already receiving PayPal payments, you need not worry about asking them to test your account. We appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience.



I want to ensure that your request has been resolved to your satisfaction. However, if you realize that you are still in need of assistance, please reply to this email.



Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit the link below.



Live Search cashback Feedback:
https://feedback.search.live.com/defaul ... cashbackso



Thank you for contacting Live Search cashback Customer Support!



Kindest Regards,



Collin O.
Live Search cashback Support
http://search.live.com/cashback

 

[nyc3]

Re: Anyone have a ph# for Live.com?

Did anyone get cashback for anything besides cards/collectibles? Could they be changing the rules or something? I should have expected this from ms

 

[Raymond]

Re: Anyone have a ph# for Live.com?

Jeff, if you are already receiving PayPal payments, you need not worry about asking them to test your account. We appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience.

Sounds like the e-mail my wife got that I posted 1 page back. They aren't even looking at our e-mails, just sending canned responses...

Latest e-mail...

"...we appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience. "

 

[Raymond]

Re: Anyone have a ph# for Live.com?

Did anyone get cashback for anything besides cards/collectibles? Could they be changing the rules or something? I should have expected this from ms

Caahback was for any e-bay purchases. My wife bought jewelry and antique pottery to get hers. There was a post on fat wallet that was 600+ pages about this promotion (if memory serves, but it was an insanely long thread...)

 

[nyc3]

Re: Anyone have a ph# for Live.com?

Did anyone get cashback for anything besides cards/collectibles? Could they be changing the rules or something? I should have expected this from ms

Caahback was for any e-bay purchases. My wife bought jewelry and antique pottery to get hers. There was a post on fat wallet that was 600+ pages about this promotion (if memory serves, but it was an insanely long thread...)

Oh I know I was just asking thinking that maybe for some odd reason they are considering not honoring baseball cards and collectibles purchases. I have 4 currently bouncing back but all are for cards.

 

[Raymond]

Re: Anyone have a ph# for Live.com?

Latest e-mail. Are they for real?

"How did we do? Do you have 3-5 minutes for feedback on the support we provided to you? Your feedback will enable the Live Search cashback Support team to improve your future support experience. We would love to hear from you!"

 

[boomo]

Re: Anyone have a ph# for Live.com?

raymond, i sure hope you filled it out, honestly

 

[Adamsince1981]

Re: Anyone have a ph# for Live.com?

I'm owed $127.50 as of right now.

I will be irate if this doesn't work out...but I have a feeling it will.

I'd say about any lawyer in this country would love to take on this case with even a small (50-100) group of individuals...IF it turns out we never see the money.

Also, this could end up being one of the worst marketing disasters of all time...I'm sure my kids will be reading about this in college marketing text books.

 

[Raymond]

Re: Anyone have a ph# for Live.com?

raymond, i sure hope you filled it out, honestly

Yes. Yes I did....

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

I'm owed $127.50 as of right now.

I will be irate if this doesn't work out...but I have a feeling it will.

I'd say about any lawyer in this country would love to take on this case with even a small (50-100) group of individuals...IF it turns out we never see the money.

Also, this could end up being one of the worst marketing disasters of all time...I'm sure my kids will be reading about this in college marketing text books.

Hello there...

I think it will be fixed, honestly... in time.

 

[Watt]

Re: Anyone have a ph# for Live.com?

Everything was working fine until just now.. Two purchases from December 1st and 2nd have failed twice. It's just $26, but with everything else I've been hearing...