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Buyer leaves positive, demands feedback, files claim...wins

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mlbsalltimegreats

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asmth312 said:
i43770 said:
asmth312 said:
The problem is, he can now send the card back to me in whatever condition he wants, having inflicted whatever damage he wants and I will be forced to eat it.

I didn't leave feedback for him initially because of situations exactly like this. I always wait until the card has been received. There's more to being a good buyer than making timely payment, and that certainly includes not opening PayPal claims attempting to extort feedback.

I guess I have never understood why sellers are so intent on withholding feedback from buyers. If you are so scared of charge backs and situations like this, don't sell on eBay.


You don't see why I would not rate this transaction/buyer as a positive on the whole? The one recourse I have at this point is to leave him negative feedback.

It wasn't withheld to try to prevent a charge back, it was withheld so that when it was left it would accurately reflect the entire transaction.
Sellers can do this now
:o
 

asmth312

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Yep. You guys are obviously right. I haven't had the occasion to leave a buyer a negative since they changed it.
 

mlbsalltimegreats

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asmth312 said:
Yep. You guys are obviously right. I haven't had the occasion to leave a buyer a negative since they changed it.
I think that is why people were wondering why you dint leave positive feedback after he paid. This may sound dumb but the simpliest things can set off a buyer even something like "Not leaving feedback for him" . Next time just leave positive feedback immediatley after they pay and let fate handle the rest. So long as you do your part and send as fast as you can you will be OK. It has worked for me as I have 100% feedback and 4.9 stars all the way down with 200+ leaving seller ratings. Im sorry about what happen and good luck.
 

Tomlinson21RB

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mlbsalltimegreats said:
asmth312 said:
Yep. You guys are obviously right. I haven't had the occasion to leave a buyer a negative since they changed it.
I think that is why people were wondering why you dint leave positive feedback after he paid. This may sound dumb but the simpliest things can set off a buyer even something like "Not leaving feedback for him" . Next time just leave positive feedback immediatley after they pay and let fate handle the rest. So long as you do your part and send as fast as you can you will be OK. It has worked for me as I have 100% feedback and 4.9 stars all the way down with 200+ leaving seller ratings. Im sorry about what happen and good luck.

I don't sell a lot but I've moved a couple things after the changes. Before I could see holding off on feedback, but now I just do everything I can on my end to make the buyer happy and hope for the best.
 

f2tornado

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Sellers will lose the condition battle on Paypal every time. I've dealt with a few sellers who grossly exaggerated condition and managed to get my money back every time when the transaction was conducted with Paypal. In all cases the seller eventually gave up and offered a refund upon receipt of the card. Annoying as I was out return shipping plus DC. I offer a no BS refund policy on this and maybe provided two or three refunds out of some 10,000 transactions over the last 13 years. I pretty much call everything NRMT-MINT which is a BGS 8 equivalent. Most would grade well above that and 99.9% of my buyers are happy. I could take the hard line stance many sellers do but this has never been worth the headache. I pretty much treat my customers the way I would want to be treated when I'm in their position. I get the occasional goofball like everyone else and simply add the ID to the block list.

In this case I would not have stated "provide feedback if claim is dropped". Anyone who files a claim without prior communication does not deserve feedback. I would have said "prompt full refund will be issued upon return of the card". Relist or try the second chance offer button, pass go a week later, collect $200. Done.
 

moxacaine

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Sounds childish but you should return the favor by purchasing one of his cards and dropping a neg on him.
 

asmth312

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mlbsalltimegreats said:
asmth312 said:
Yep. You guys are obviously right. I haven't had the occasion to leave a buyer a negative since they changed it.
I think that is why people were wondering why you dint leave positive feedback after he paid. This may sound dumb but the simpliest things can set off a buyer even something like "Not leaving feedback for him" . Next time just leave positive feedback immediatley after they pay and let fate handle the rest. So long as you do your part and send as fast as you can you will be OK. It has worked for me as I have 100% feedback and 4.9 stars all the way down with 200+ leaving seller ratings. Im sorry about what happen and good luck.

Good advice. Possibly could have avoided the whole situation had I left him feedback right away. I usually just wait and do it all at the same time once a week, but obviously it would benefit me to be more diligent about it.

Thanks for all the responses guys. There are definitely things I wish I'd done differently, so I appreciate the good advice
 

mlbsalltimegreats

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Tomlinson21RB said:
mlbsalltimegreats said:
asmth312 said:
Yep. You guys are obviously right. I haven't had the occasion to leave a buyer a negative since they changed it.
I think that is why people were wondering why you dint leave positive feedback after he paid. This may sound dumb but the simpliest things can set off a buyer even something like "Not leaving feedback for him" . Next time just leave positive feedback immediatley after they pay and let fate handle the rest. So long as you do your part and send as fast as you can you will be OK. It has worked for me as I have 100% feedback and 4.9 stars all the way down with 200+ leaving seller ratings. Im sorry about what happen and good luck.

I don't sell a lot but I've moved a couple things after the changes. Before I could see holding off on feedback, but now I just do everything I can on my end to make the buyer happy and hope for the best.

Im with you on that. I have has 2 people claim they did not recieve cards. All I did was look into it a bit exchanged a few e-mails with the buyer and either sent another copy or refunded with a big apology along with it (Even knowing it was not my fault or that they kept the card) and no headache, no drama, and the buyer was happy. To me not worth the hassle over a card. I took the loss but it is what it is and I know good carma will get me back.
 

cstmleather

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I always leave feedback right away on payments recieved. Now and even before the changes. Trust me, buyers will be a lot more patient with you and more understanding if there's a problem.
 

predatorkj

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What I don't understand is how he can file a claim saying it has a minor flaw and would grade a full point lower.Did you actually mention it would grade a certain way?If not then how does he have a leg to stand on.

Another thing I just cannot see is why buyers are left with all of the tools to pull crap and the sellers have not one ounce of protection.It makes little sense why ebay would do this.I mean sure nobody can offer their service but then again...if you keep everyone as happy as you can then you get that many more customers and you get more money in your pockets in the long run.Why wouldn't they want that?It seems like they are cutting their nose off(even if just a little bit) to spite their face here.
 

asmth312

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predatorkj said:
What I don't understand is how he can file a claim saying it has a minor flaw and would grade a full point lower.Did you actually mention it would grade a certain way?If not then how does he have a leg to stand on.

Another thing I just cannot see is why buyers are left with all of the tools to pull crap and the sellers have not one ounce of protection.It makes little sense why ebay would do this.I mean sure nobody can offer their service but then again...if you keep everyone as happy as you can then you get that many more customers and you get more money in your pockets in the long run.Why wouldn't they want that?It seems like they are cutting their nose off(even if just a little bit) to spite their face here.

Trust me, I don't understand either. The description clearly said the card was in near-mint/mint condition, making no mention of grading or any numerical value. Of course I noted that in the claim comment, but like I said, I'm not convinced they even looked at the auction and they certainly didn't look at the 'flawed' spot on the card because he didn't provide a photo.

Yeah, after this I'm convinced that if you're a seller you're basically completely unprotected. If you're a buyer and you regret your purchase, it's guaranteed no-penalty returns if you say the magic words.

What's to stop someone from buying a card when it's hot, realizing they can get it cheaper after they receive it, and filing an "Item not in condition described" claim? Unless I'm missing something there's nothing a seller can do to protect against this. Sure, you can offer them a refund outside of PayPal, but either way, by the time you get the card back you will have taken a loss as the value has dropped.
 

smapdi

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Reading this thread is an exercise in aggravation. Years ago I bought a PSA 8-graded card, received a beater raw card, and Paypal declined to get my money back because they "don't get involved in disputes over condition." I freaked, but the guy refunded me when I filed a dispute with ebay.

In the past few years Paypal has apparently bent over backwards to appease buyers, probably because they know customers are a lot more apt to file a chargeback, and credit card chargebacks usually come out of Paypal's butt, not the sellers'. It's almost to the point where I don't want to accept it, but that means basically breaking ebay's draconian rules, or not using ebay.
 

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smapdi said:
Reading this thread is an exercise in aggravation. Years ago I bought a PSA 8-graded card, received a beater raw card, and Paypal declined to get my money back because they "don't get involved in disputes over condition." I freaked, but the guy refunded me when I filed a dispute with ebay.

In the past few years Paypal has apparently bent over backwards to appease buyers, probably because they know customers are a lot more apt to file a chargeback, and credit card chargebacks usually come out of Paypal's butt, not the sellers'. It's almost to the point where I don't want to accept it, but that means basically breaking ebay's draconian rules, or not using ebay.

A couple years ago I purchased a Super Nintendo on ebay. The seller sent it in a flat rate box with no padding so it was literally in pieces by the time it got to me. I opened a dispute with paypal and they said I got my item so they wouldn't do anything. So no go on a smashed SNES, but now a "minor flaw" on a card is a refund.
 

Sweetness

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If a buyer opens a paypal dispute as "significantly not as described" they will win 100% of the time. Feedback has absolutly nothing to do with disputes. For many buyer getting feedback is just as important as getting the actual card. I automatically leave good feedback when a buyer pays no matter how long they take to pay.
 

HoustonTeams4Me

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My advice is to call & speak with a Paypal rep. & explain to them (in a courteous fashion) exactly what you have told us on here. I've had d-bag's try something like this junk with me before (2 instance's to be exact & another instance with an individual who purposely damaged the item upon receipt because we had a prior online dispute under a different username of thier's) & Paypal has refunded/reimbursed the money to my account to where it didn't cost me a dime, AND I got my item sent back from the D-Bag's (although in the 1 instance I got the card back damaged- but eh, it was paid for)! Good Luck with this, just chalk it up to the price of dealing on Ebay w/Paypal (I know it sucks to have to think this way but if you choose to use Ebay, then you have to accept Paypal & this is just the way it is & there really is nothing you can do about it other than not using Ebay)! Take care, Dave. :D
 

Rickzcards

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Isn't this the same guy from beckett? Same ID and avatar on both beckett and ebay. By the way if you have saved any emails where he threatened you with negative feedback you can contact ebay and forward any pertaining messages to back your case.
asmth312 said:
cardboard_fan is the Ebay ID

Like I said, I can't say with 100% certainty that his claim was made to extort feedback, because he refused to communicate with me directly. But given his messages prior to the claim that's the way it looks. Certainly not someone you'd want to deal with either way.
 

MartinFFcollector

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Rickzcards said:
Isn't this the same guy from beckett? Same ID and avatar on both beckett and ebay.

Yeah, I noticed that too. Unsure if same person, but same avatar and name.
 

Jays_Cards

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Paypal has been dicking everyone lately. I filed a non-receipt claim because the ******** on here decided not to send $361 worth of cards. He chose not to even respond to the dispute, so obviously paypal sided in my favor. Unfortunately, I got an email from paypal 2 days after the dispute was supposed to close saying that they could not reimburse me for the funds since they were not available in the seller's account. What the hell is the point of buyer protection, then?
 

mredsox89

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Jays_Cards said:
Paypal has been dicking everyone lately. I filed a non-receipt claim because the ******** on here decided not to send $361 worth of cards. He chose not to even respond to the dispute, so obviously paypal sided in my favor. Unfortunately, I got an email from paypal 2 days after the dispute was supposed to close saying that they could not reimburse me for the funds since they were not available in the seller's account. What the hell is the point of buyer protection, then?

Did you pay with a CC through paypal? I only do this now because even if the seller doesn't have the $ in paypal, the CC will cover you
 

Jays_Cards

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mredsox89 said:
Jays_Cards said:
Paypal has been dicking everyone lately. I filed a non-receipt claim because the ******** on here decided not to send $361 worth of cards. He chose not to even respond to the dispute, so obviously paypal sided in my favor. Unfortunately, I got an email from paypal 2 days after the dispute was supposed to close saying that they could not reimburse me for the funds since they were not available in the seller's account. What the hell is the point of buyer protection, then?

Did you pay with a CC through paypal? I only do this now because even if the seller doesn't have the $ in paypal, the CC will cover you

Of course. I filed a charge back through my CC, but that can take up to 45 days. Im not in dire need of $$, but that is absolutely ridiculous..
 

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