- Thread starter
- #1
***edited to correct dates***
Poll added I will do whatever the poll results say to do
So about 45 days ago I won a coin, (I know it's not a baseball card but I thought it's a funny story) for $3.25 plus $3.00 shipping. It's coming from Canada and with there strike I knew it might take a while so I wait a couple of weeks and then write the seller. He says he mailed it and to be patient. Ok no problem, I wait 30 + days and then write again saying if I don't receive the coin by July. 6th I'm opening a case with the resolution center. He says ok you'll get your coin I mailed it. Aug 6th comes and still no coin so on July 8 I open a case. He provides a tracking number of "Hey I mailed your card" for evidence of mailing it, so of course ebay finds in my favor. I figure the case is closed so I leave negative feedback and get this e-mail:
Why did you left a negative feedback to me ???? I told you that I mailed your item on June 9th 2011. The post office in Canada went on strike !!! Is this my fault !!!! I always answered you !!! The post office is working now but there is a lot of mail that has to be deliver. It will take time. I did not received any mail since the post office resume it work. I am sure that you are going to received your coin !!!! Why you left me this negative feedback ? do you think I wanted to steal 2 dollars from you ???? come on sir. I have 9500 positive feedbacks. If I tell you I mailed the coin is because I mailed !!!! and if for any reason your coin was lost I will have sent a full refund to you. I think it is not just what you did and I let you know. I am very frustated with the situation. I hope that if you receive the coin you will be honest enough to call Ebay and tell them to remove this negative feedback. You can keep the coin and the money. I give more than 5$ a day to charities !!!
So this was my response:
I left negative feedback because it is 42 days since I paid and I have not received the coin, and you did not offer a refund. I believe I have been very patient, I wrote you and said that I was going to open a case with ebay, the resolution center found in my favor and issued a refund. So I left the feedback I felt was appropriate for the transaction. I don't believe you are trying to steal from me and I am not trying to steal from you or tarnish your reputation but this was a negative transaction for me. I had to write multiple times, wait 30 days, then file a dispute with ebay then I had to follow up with ebay to get my money back, plus I did not receive an item that I would like to have. That is exactly how I would describe a negative transaction. If I receive the coin I will pay you for it but I still feel this is a negative transaction and my feedback will stand. Providing better customer service and quicker/better resolutions for your customers will ensure that you do not receive any more negative feedbacks in the future. Thank you for supporting charities of your choice with more than $5.00 a day, that is very kind of you.
Anyway I thought it was funny that this guy could lose a case in the resolution center, not deliver merchandise, and expect to get a positive feedback out of the whole situation. Plus he feels the need to share that he donates to charity, that was the icing on the cake. I mean seriously what was I supposed to do lol.
Poll added I will do whatever the poll results say to do
So about 45 days ago I won a coin, (I know it's not a baseball card but I thought it's a funny story) for $3.25 plus $3.00 shipping. It's coming from Canada and with there strike I knew it might take a while so I wait a couple of weeks and then write the seller. He says he mailed it and to be patient. Ok no problem, I wait 30 + days and then write again saying if I don't receive the coin by July. 6th I'm opening a case with the resolution center. He says ok you'll get your coin I mailed it. Aug 6th comes and still no coin so on July 8 I open a case. He provides a tracking number of "Hey I mailed your card" for evidence of mailing it, so of course ebay finds in my favor. I figure the case is closed so I leave negative feedback and get this e-mail:
Why did you left a negative feedback to me ???? I told you that I mailed your item on June 9th 2011. The post office in Canada went on strike !!! Is this my fault !!!! I always answered you !!! The post office is working now but there is a lot of mail that has to be deliver. It will take time. I did not received any mail since the post office resume it work. I am sure that you are going to received your coin !!!! Why you left me this negative feedback ? do you think I wanted to steal 2 dollars from you ???? come on sir. I have 9500 positive feedbacks. If I tell you I mailed the coin is because I mailed !!!! and if for any reason your coin was lost I will have sent a full refund to you. I think it is not just what you did and I let you know. I am very frustated with the situation. I hope that if you receive the coin you will be honest enough to call Ebay and tell them to remove this negative feedback. You can keep the coin and the money. I give more than 5$ a day to charities !!!
So this was my response:
I left negative feedback because it is 42 days since I paid and I have not received the coin, and you did not offer a refund. I believe I have been very patient, I wrote you and said that I was going to open a case with ebay, the resolution center found in my favor and issued a refund. So I left the feedback I felt was appropriate for the transaction. I don't believe you are trying to steal from me and I am not trying to steal from you or tarnish your reputation but this was a negative transaction for me. I had to write multiple times, wait 30 days, then file a dispute with ebay then I had to follow up with ebay to get my money back, plus I did not receive an item that I would like to have. That is exactly how I would describe a negative transaction. If I receive the coin I will pay you for it but I still feel this is a negative transaction and my feedback will stand. Providing better customer service and quicker/better resolutions for your customers will ensure that you do not receive any more negative feedbacks in the future. Thank you for supporting charities of your choice with more than $5.00 a day, that is very kind of you.
Anyway I thought it was funny that this guy could lose a case in the resolution center, not deliver merchandise, and expect to get a positive feedback out of the whole situation. Plus he feels the need to share that he donates to charity, that was the icing on the cake. I mean seriously what was I supposed to do lol.
