Looks like I am about to get a neg, regardless of what I do.

[Card Magnet]

The guys just being a

 

[matfanofold]

Joining the party here late, but I'll add my 2.

As a seller on ebay, I take pride in having an all but flawless feedback, score, and DSR. I got that way by following a few simple rules, first and foremost is that the sellers request(s) and opinion(s) are top priority. Reguardless the reason, if a buyer wanted to return an item, again for any reason, I'd simply honor the return without question.

In this case, the buyer offered to return the cards without hassle or anger initially, simply displeased with the purchace(or for whatever reason). At this point, I would have said, "yes, please. Simply return the items and I will refund you the full ammount plus your shipping expenses. Please use DC so I can track them here. Sorry for any inconvienience and hopefully I can make this up to you in the future." Trying to turn this unfortunate situation to a positive down the road.

Instead, it was handled in a mannor which implied it would take more than just the customers lack of satisfaction. Proof of his dissatisfaction was demanded and that was what put the customer on the defensive (possibly warrented, possibly not), but clearly the first nail in a negative.

Ultimately, this is just how I do business. I do not fault Chris for handling it this way, but it's not how I do business.


And I do agree with wideright, asking for further 'proof' of there displeasure dose indeed insinuate a level of disbelief. If not handled/asked properly, which Chris did not do(he just asked methodically without compation towards the customer), it will more times than not be taken as an insult.

 

[Bornagaincollector]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

 

[sportscardtheory]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

The reason I disagree is, he can get his money back no matter if he sends you scans or not. Granted, this guy is a supreme ******-bag, but he can get his refund without having to send Chris scans. So, I guess on eBay, the customer can be nothing BUT right.

 

[jcmint]

This is clearly a case of buyers remorse. When you sell these type of time sensitive cards as a seller your always gonna come across some buyers remorse people. They will say anything to void the transaction and they know exactly how to play the system. As a seller who sells these sometimes you gotta stand up for yourself and stand firm. The cases are fine and ********* can absolutely scan them. Stand firm take the hit and move on. It is still a crying shame that sellers cant neg these losers and warn others. I am thankful for the fcb so we can make our own decisions about buyers like these.

 

[A_Pharis]

Just make sure you require insurance for any amount totaling over $50.

 

[HoustonTeams4Me]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

I understand that this may be "your" policy but if you accepted Paypal & used Ebay to sell your item then "your" policy is not binding in Ebay/Paypal's eye's (it sucks but it's the way that Ebay/Paypal does things)! :? If you didn't know this then you've been very lucky not to have dealt with an individual like Chris is dealing with now (because Chris will soon find out he is at the mercy of this buyer)... :|
Take care & good luck in your future dealing's on Ebay!

 

[sportscardtheory]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

I understand that this may be "your" policy but if you accepted Paypal & used Ebay to sell your item then "your" policy is not binding in Ebay/Paypal's eye's (it sucks but it's the way that Ebay/Paypal does things)! :? If you didn't know this then you've been very lucky not to have dealt with an individual like Chris is dealing with now (because Chris will soon find out he is at the mercy of this buyer)... :|
Take care & good luck in your future dealing's on Ebay!

True. I think some people think that their policies mean something. The only policies that mean ANYTHING are the eBay/PayPal policies that you agree to when you use eBay and PayPal. It's almost pointless to even have your own "policy", because it's basically meaningless the second you sell something on eBay and accept a PayPal payment (which you have to accept to even sell on eBay).

 

[predatorkj]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

I understand that this may be "your" policy but if you accepted Paypal & used Ebay to sell your item then "your" policy is not binding in Ebay/Paypal's eye's (it sucks but it's the way that Ebay/Paypal does things)! :? If you didn't know this then you've been very lucky not to have dealt with an individual like Chris is dealing with now (because Chris will soon find out he is at the mercy of this buyer)... :|
Take care & good luck in your future dealing's on Ebay!

True. I think some people think that their policies mean something. The only policies that mean ANYTHING are the eBay/PayPal policies that you agree to when you use eBay and PayPal. It's almost pointless to even have your own "policy", because it's basically meaningless the second you sell something on eBay and accept a PayPal payment (which you have to accept to even sell on eBay).

Yeah but Chris can always forward the messages he got to ebay and show them that the buyer was refusing to show any damage.That may have some stroke with ebay.Who knows.

One other small unrelated question I have is all of you say you will block him.What happens when you do this?By that question, I mean...what does he see when he looks at your item and decides he wants to buy it?Does it just show a pop up on the screen that says this seller has blocked you from bidding on their items?I am just curious.I have never been blocked before but I have always wondered what it would look like.

And just for the record...no my ebay id is not cubnuts or whatever he calls himself.

 

[Philip J. Fry]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

I understand that this may be "your" policy but if you accepted Paypal & used Ebay to sell your item then "your" policy is not binding in Ebay/Paypal's eye's (it sucks but it's the way that Ebay/Paypal does things)! :? If you didn't know this then you've been very lucky not to have dealt with an individual like Chris is dealing with now (because Chris will soon find out he is at the mercy of this buyer)... :|
Take care & good luck in your future dealing's on Ebay!

True. I think some people think that their policies mean something. The only policies that mean ANYTHING are the eBay/PayPal policies that you agree to when you use eBay and PayPal. It's almost pointless to even have your own "policy", because it's basically meaningless the second you sell something on eBay and accept a PayPal payment (which you have to accept to even sell on eBay).

Yeah but Chris can always forward the messages he got to ebay and show them that the buyer was refusing to show any damage.That may have some stroke with ebay.Who knows.

One other small unrelated question I have is all of you say you will block him.What happens when you do this?By that question, I mean...what does he see when he looks at your item and decides he wants to buy it?Does it just show a pop up on the screen that says this seller has blocked you from bidding on their items?I am just curious.I have never been blocked before but I have always wondered what it would look like.

And just for the record...no my ebay id is not cubnuts or whatever he calls himself.

If you're blocked, you can still view the auction but once you try to bid or buy the item, it will tell you the seller blocked you.

 

[A_Pharis]

What sucks for Chris, though, is that eBay and PayPal rarely work in unison. Even if he does forward the e-mail to eBay it may not get him anywhere in the long run.

MAYBE he can save himself from the neg, but it's a long shot. I'd just feign an apology and hope he just doesn't leave feedback at all.

 

[predatorkj]

I think Chris handled it just right,i would have asked for scans also.No scans,No refund...Sometimes you have to call these buyers bluffs,to many sellers give into buyers & are scared to get a Neg.

I understand that this may be "your" policy but if you accepted Paypal & used Ebay to sell your item then "your" policy is not binding in Ebay/Paypal's eye's (it sucks but it's the way that Ebay/Paypal does things)! :? If you didn't know this then you've been very lucky not to have dealt with an individual like Chris is dealing with now (because Chris will soon find out he is at the mercy of this buyer)... :|
Take care & good luck in your future dealing's on Ebay!

True. I think some people think that their policies mean something. The only policies that mean ANYTHING are the eBay/PayPal policies that you agree to when you use eBay and PayPal. It's almost pointless to even have your own "policy", because it's basically meaningless the second you sell something on eBay and accept a PayPal payment (which you have to accept to even sell on eBay).

Yeah but Chris can always forward the messages he got to ebay and show them that the buyer was refusing to show any damage.That may have some stroke with ebay.Who knows.

One other small unrelated question I have is all of you say you will block him.What happens when you do this?By that question, I mean...what does he see when he looks at your item and decides he wants to buy it?Does it just show a pop up on the screen that says this seller has blocked you from bidding on their items?I am just curious.I have never been blocked before but I have always wondered what it would look like.

And just for the record...no my ebay id is not cubnuts or whatever he calls himself.

If you're blocked, you can still view the auction but once you try to bid or buy the item, it will tell you the seller blocked you.

Thanks.I always wondered.Hopefully I never have that problem.

 

[predatorkj]

What sucks for Chris, though, is that eBay and PayPal rarely work in unison. Even if he does forward the e-mail to eBay it may not get him anywhere in the long run.

MAYBE he can save himself from the neg, but it's a long shot. I'd just feign an apology and hope he just doesn't leave feedback at all.

Well I say that for the simple reason that maybe it will at least keep him from getting a negative feedback.He did want to work out the problem with the buyer but the buyer made it hard for him to do so.And if Chris can point out that the buyer had access to a scanner or a way to upload pictures then that also plays well in his favor.I know Chris is out the money for sure but they may at least be able to save face for him on the feedback.

 

[KandKCards]

me
I cannot issue any refund until I see the damage


You do understand where it would be logical for me to think that this is buyers remorse, as zimmermans streak has ended.


I am sure a scanner would show the damage, you do not need to be a professional photographer to capture the damage.


Tell me, how would you handle this?

How about an apology for starters? Maybe admit that you shouldn't have insinuated anything and just treated him like a customer? Scam or not, you got this guy upset yourself, Chris. If you hadn't pissed him off you might have gotten out of it better. Just my two cents.

nothing i said was illogical or untrue

Sadly, that isn't how customer service works.

 

[zach]

CUBNUT:

 

[cgilmo]

me
I cannot issue any refund until I see the damage


You do understand where it would be logical for me to think that this is buyers remorse, as zimmermans streak has ended.


I am sure a scanner would show the damage, you do not need to be a professional photographer to capture the damage.


Tell me, how would you handle this?

How about an apology for starters? Maybe admit that you shouldn't have insinuated anything and just treated him like a customer? Scam or not, you got this guy upset yourself, Chris. If you hadn't pissed him off you might have gotten out of it better. Just my two cents.

nothing i said was illogical or untrue

Sadly, that isn't how customer service works.

Well, it's ebay.

He is only technically a customer. Ebay transactions are different from purchases from established stores. It is basically an online yard sale.

 

[zach]

me
I cannot issue any refund until I see the damage


You do understand where it would be logical for me to think that this is buyers remorse, as zimmermans streak has ended.


I am sure a scanner would show the damage, you do not need to be a professional photographer to capture the damage.


Tell me, how would you handle this?

How about an apology for starters? Maybe admit that you shouldn't have insinuated anything and just treated him like a customer? Scam or not, you got this guy upset yourself, Chris. If you hadn't pissed him off you might have gotten out of it better. Just my two cents.

nothing i said was illogical or untrue

Sadly, that isn't how customer service works.

Customer Service?

This is not a full time business for Chris. This is an internet garage sale and he offered a resolution. The guy has the ability to take quality pictures, judging by his auctions. If he couldn't get a picture that shows the damage then one of two things must be true:

1. Buyer remorse

2. He's lying.

 

[i43770]

Standing firm with asking for proof of the damage I understand and agree with, luckily I have never had someone say a card wasn't as described. But I don't agree with accusing the customer of having buyers remorse. I think that is the only thing that could have been handled differently.

 

[HoustonTeams4Me]

What sucks for Chris, though, is that eBay and PayPal rarely work in unison. Even if he does forward the e-mail to eBay it may not get him anywhere in the long run.

MAYBE he can save himself from the neg, but it's a long shot. I'd just feign an apology and hope he just doesn't leave feedback at all.

Well I say that for the simple reason that maybe it will at least keep him from getting a negative feedback.He did want to work out the problem with the buyer but the buyer made it hard for him to do so.And if Chris can point out that the buyer had access to a scanner or a way to upload pictures then that also plays well in his favor.I know Chris is out the money for sure but they may at least be able to save face for him on the feedback.

Sadly, this will not do any good towards helping out with a possible feedback (as Ebay only steps in & removes feedback in the instance that it breaks thier TOS- such as vulgar language or one's personal information)...

 

[predatorkj]

What sucks for Chris, though, is that eBay and PayPal rarely work in unison. Even if he does forward the e-mail to eBay it may not get him anywhere in the long run.

MAYBE he can save himself from the neg, but it's a long shot. I'd just feign an apology and hope he just doesn't leave feedback at all.

Well I say that for the simple reason that maybe it will at least keep him from getting a negative feedback.He did want to work out the problem with the buyer but the buyer made it hard for him to do so.And if Chris can point out that the buyer had access to a scanner or a way to upload pictures then that also plays well in his favor.I know Chris is out the money for sure but they may at least be able to save face for him on the feedback.

Sadly, this will not do any good towards helping out with a possible feedback (as Ebay only steps in & removes feedback in the instance that it breaks thier TOS- such as vulgar language or one's personal information)...

Noted but they shouldn't allow refunds and returns unless the item is not as described.And if there is nothing wrong with the item(which we have no proof there is) and the customer simply wants to return it then its up to the seller to allow it.Otherwise he should be stuck with it.I guess the only reason ebay does not regulate this is because they are worried they won't have enough staff or time to monitor all of it.But you shouldn't be allowed to just do things like this because you don't want what you paid for.There needs to be provable damage.Otherwise let them reap what they sow.