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Unfortunately Topps lack of care for it's customers has finally forced me to stop buying all of their new products. I just can't give any more of my money to a company that has such poor customer service. Twice I have placed orders on topps.com and they screwed both of them up. The final straw comes from their 3 mini box promotion. I purchased 3 mini boxes and since they were having a sale on t-shirts I ordered 5 t-shirts as well. After several days I got a refund of $6.25 for one of the shirts that wasn't in stock so no big deal. When my order finally arrived about 3 weeks after they received my money all I got was 4 of the 5 t-shirts and no cards. I called customer service to see if I could get my cards and they just took my information and said they would get back to me. After a week of not hearing anything back I opened a dispute through paypal. Topps offered to refund the $49.99 for the cards but would not refund any of the shipping. I asked for a refund of the full amount of shipping and after that got denied I asked for a partial refund of the shipping. They denied both and said :
Seller: Mike Your paying shipping on the other items that were shipped. If you would like you can return all the items and we can issue refund for the remaining amount
I don't want to pay to return the 4 shirts I just want a partial refund of the shipping and a refund for the cards or preferably Topps why don't you just ship the product I ordered? I don't want topps to make money off of charging me for shipping 8 items then not shipping the most important and heaviest part of the order and keeping the shipping charge. I just escalated the dispute to a claim with Paypal and I will let them decide but I also let Topps know that I have been a customer of theirs since 1986 and I am finally done, I hope $10.05 was worth it to lose a life long customer. I will still buy older topps cards on ebay but I will not buy any new product from Topps until there is an ownership change. I haven't decided what to do about the redemptions I still have outstanding. I guess I'll probably just keep waiting even though they are from 2012 products.
Seller: Mike Your paying shipping on the other items that were shipped. If you would like you can return all the items and we can issue refund for the remaining amount
I don't want to pay to return the 4 shirts I just want a partial refund of the shipping and a refund for the cards or preferably Topps why don't you just ship the product I ordered? I don't want topps to make money off of charging me for shipping 8 items then not shipping the most important and heaviest part of the order and keeping the shipping charge. I just escalated the dispute to a claim with Paypal and I will let them decide but I also let Topps know that I have been a customer of theirs since 1986 and I am finally done, I hope $10.05 was worth it to lose a life long customer. I will still buy older topps cards on ebay but I will not buy any new product from Topps until there is an ownership change. I haven't decided what to do about the redemptions I still have outstanding. I guess I'll probably just keep waiting even though they are from 2012 products.