Anyone have a ph# for Live.com? Edit: Agony appears OVER!

[fugazzi]

Re: Anyone have a ph# for Live.com?

got the same "Failed" transaction since last Friday, but just now got my last cashback go thru. hopefully they go thru soon for all of you who are still waiting.

 

[Messier2]

Re: Anyone have a ph# for Live.com?

For anyone that called and got nowhere. Can you elaborate a bit. Did you actually talk to anyone. Do they acknowledge a problem, etc.

Called...press 0 and then 0. Got a live person. She said she was not sure who to transfer me too since live.com does not have any CS reps assigned to it so she just transfered me back to the main call page...so, I went in circles...

Still no cash back... :|

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

Still nothing. Glad to see others are getting theirs.

 

[Moonlight Graham]

Re: Anyone have a ph# for Live.com?

[deleted to avoid the impression I was hijacking a thread]

 

[Moonlight Graham]

Re: Anyone have a ph# for Live.com?

[deleted to avoid the impression I was hijacking a thread]

 

[righteousmike]

Re: Anyone have a ph# for Live.com?

Hello Michael,

Thank you for contacting Live Search cashback Customer Support regarding your recent payout failure. My name is Don M. I am a Customer Service Representative and I will be assisting you with this issue. I have opened a Service Request on your behalf and the number is 1092252391. We have attempted numerous times to send the payment to the PayPal account used to pay for the eBay purchase. After working with PayPal to understand the failure, we think the account may need to be reviewed by PayPal CS, or your cashback account may not reflect the payment has been posted correctly to your PayPal account. We apologize for any inconvenience to you. Michael, please take the following steps:

· Log into the PayPal account you used to pay for the eBay purchase. Confirm that the payment does not appear in the account.

· If the payment does not appear, please contact PayPal Customer Service to have your account reviewed. Go to www.paypal.com and click on the "Contact Us" link for PayPal support.

· After PayPal Customer Service confirms the account can receive funds, please reply back to this email with your PayPal account email address and we will attempt to send the payment again.


I want to ensure that your request has been resolved to your satisfaction. However, if you realize that you are still in need of assistance, please reply to this email.

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit: https://feedback.search.live.com/defaul ... cashbackso

Thank you for contacting Live Search cashback Customer Support.

Warmest regards,
Don M.
Customer Service Representative
Live Search cashback Support http://search.live.com/cashback


Hahaha

 

[Tomlinson21RB]

Re: Anyone have a ph# for Live.com?

I didn't make any calls, but I logged onto my account and read the info for each failure...and within an hour the money appeared in my account...I didn't contact anyone or do anything else. That's very strange.

Maybe a coincidence, but I did the same thing an hour ago (opened up all the failed messages) and I just got the payment through to my account.

 

[Messier2]

Re: Anyone have a ph# for Live.com?

I didn't make any calls, but I logged onto my account and read the info for each failure...and within an hour the money appeared in my account...I didn't contact anyone or do anything else. That's very strange.

Maybe a coincidence, but I did the same thing an hour ago (opened up all the failed messages) and I just got the payment through to my account.

Hmm...ok, I'm trying that now...will check tomorrow and see...

 

[Philip J. Fry]

Re: Anyone have a ph# for Live.com?

Here's a response from Paypal:

Hello my name is Kathryn, I am sorry to hear about the situation
regarding your Microsoft Live Cash Back, and understand your frustration
and concern over this issue. I will be happy to assist you with your
questions.

Currently we are experiencing an issue with the Microsoft Live cash back
rewards. If you could provide additional information on the cash back
transaction we would be happy to research this issue and get this
resolved for you.

*The date of the original transaction.
*The email address on your Microsoft Live account.
*The amount of cash back expected.
*Was this an eBay purchase?
*What error if any show in your Microsoft Live account?
*Is there a transaction ID?

We appreciate your patience and understanding regarding this matter, and
wish you continued success on PayPal.

Sincerely,
Kathryn
PayPal Consumer Support
PayPal, an eBay Company

 

[js0000001]

Re: Anyone have a ph# for Live.com?

Got my $$ today

 

[Raymond]

Re: Anyone have a ph# for Live.com?

"...we have been made aware of a delay in processing payout requests, and have been informed that they will be resolved by the end of this week. Please check your PayPal account on Monday, February 9th. If you still don't see your cashback rewards, simply reply to this email and we'll investigate further. We apologize for any inconvenience this may have caused. "

We shall see...

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

"...we have been made aware of a delay in processing payout requests, and have been informed that they will be resolved by the end of this week. Please check your PayPal account on Monday, February 9th. If you still don't see your cashback rewards, simply reply to this email and we'll investigate further. We apologize for any inconvenience this may have caused. "

We shall see...

I received this as well.

Not that we have any other options but to stand here with our junk in our hands, waiting until 2/9.

 

[moxacaine]

Re: Anyone have a ph# for Live.com?

"...we have been made aware of a delay in processing payout requests, and have been informed that they will be resolved by the end of this week. Please check your PayPal account on Monday, February 9th. If you still don't see your cashback rewards, simply reply to this email and we'll investigate further. We apologize for any inconvenience this may have caused. "

We shall see...

I received this as well.

Not that we have any other options but to stand here with our junk in our hands, waiting until 2/9.

I received this same email last night.

 

[koal]

Re: Anyone have a ph# for Live.com?

what the hell?? i cant even get a response from CS!

 

[koal]

Re: Anyone have a ph# for Live.com?

anyone else still dealing with these jokers? live.com can kiss my ass.

 

[KOBEARODLT]

Re: Anyone have a ph# for Live.com?

anyone else still dealing with these jokers? live.com can kiss my ass.

dang i feel sorry for you guys..i got all my money with no problem..over 1000, actually have already used it up haha

 

[JackLondon]

Re: Anyone have a ph# for Live.com?

I finally got my $43 the other day. Hope it works out soon for those still waiting.

 

[Chris D.]

Re: Anyone have a ph# for Live.com?

"...we have been made aware of a delay in processing payout requests, and have been informed that they will be resolved by the end of this week. Please check your PayPal account on Monday, February 9th. If you still don't see your cashback rewards, simply reply to this email and we'll investigate further. We apologize for any inconvenience this may have caused. "

We shall see...

I received this as well.

Not that we have any other options but to stand here with our junk in our hands, waiting until 2/9.

I received this same email last night.

I received that as well. Hopefully on Monday, there is around $460 in my Paypal account.

 

[Messier2]

Re: Anyone have a ph# for Live.com?

Who do you guys email to get that response? Live.com or paypal?

I've received ZERO responses from any of my inquiries to live.com!

 

[Bob Loblaw]

Re: Anyone have a ph# for Live.com?

Who do you guys email to get that response? Live.com or paypal?

I've received ZERO responses from any of my inquiries to live.com!

Live. I'm in a holding pattern until I get stiffed on Monday.